hi all, i bought a nook glowlight 4 a few months ago and bought the 2 year warranty with it. the screen has cracked and i'm trying to use my warranty to get it replaced but i'm having a really hard time
the people in the store told me to call the customer service number (1-800-THE-BOOK) which i did. customer service told me to login to the third-party warranty provider with the email tied to my nook account. the third party warranty company they said was xcover, the website is xcover.com but their website doesn't list b&n as a partner that they work with and i can't log in, it says i don't have an account with them. i never received an email from xcover to activate my account which is what their support articles said i should have.
i've tried emailing their support several times and have gotten complete radio silence. i'm not even convinced they're the right company. i called the store i bought the nook from several times and the most recent time they told me there's nothing they can do and it's up to the company they sent me to, xcover.
has anyone used a warranty and run into this issue? i don't understand why the warranty would even be through someone else, and especially why that company wouldn't list b&n or nook anywhere on their website. xcover seems like a service for companies, not directly for consumers. idk
tldr: b&n says my nook warranty is only done through a 3rd party company called xcover but i have no way to login there and their customer service won't answer