r/24hoursupport 5h ago

Small coffee spill on my Huawei MateBook Pro – should I be worried about long-term damage?

2 Upvotes

Hi everyone,
I’m looking for some advice from people who have experienced something similar.
Earlier today, I accidentally spilled a small amount of coffee with milk and sugar on my Huawei MateBook Pro while it was powered on. It wasn’t a full cup—probably about the size of a large coin.
Some of the drops went between the keyboard keys and near the speaker area. As soon as it happened, I immediately powered the laptop off, closed it, turned it upside down, and cleaned up everything I could right away.
My biggest concern isn’t whether it will turn back on after drying. I’m more worried about potential long-term damage. I’ve read that milk and sugar can leave residue that may eventually cause corrosion, even if the laptop appears to work perfectly at first.
I’ve also considered taking it to a repair shop for an internal cleaning, but I’m honestly worried that opening such a thin and complex laptop could introduce new problems or even damage it if it’s not done properly.
So I have a few questions:
Has anyone had a similar spill involving coffee with milk and sugar?
If the laptop powers on and everything works normally after 48 hours, how concerned should I still be about corrosion or future failures?
Would you have it professionally cleaned as a precaution, or would you leave it alone as long as everything seems to be working?
I’d really appreciate hearing about your experiences or any advice. Thanks!


r/24hoursupport 18h ago

Unresolved How can I find an older iPad model that is not soo expensive but also is in date enough to atleast install apps

2 Upvotes

Looking for something for my mum but we got her an old iPad but it was soo old it did not support installing apps anymore so cancelled out being able to do anything as the internet was super slow on it


r/24hoursupport 5h ago

Windows Rebooting & bluescreening.

1 Upvotes

Aero running Windows 10.

Lately, three things have happened that have never happened before: 1. A key gets "stuck" that I don't even think got pressed. It stops repeating once I hit pretty much any key. 2. Malwarebytes VPN seemingly randomly disconnects saying "Could not connect. Please check your internet onnection and then try again." even though I'm connected to the internet. I have to reboot to get it to work again. 3. I will need to reboot for whatever reason, and in attempting to reboot, it crashes. When I get back to the log in screen, half the time, the keyboard no longer functions; it won't take input. Rebooting usually solves the problem. (Until it all happens again.) These three problems started in the last few days but are getting frequent now, and I'm getting worried about an unresolvable system failure. What should I do? I appreciate any help.

Included in this link are the latest dmp files, the WinDbg analysis, the bios info, and the screenshot of the bluescreen error.

http://www.tachskrieger.com/temp/260722-crashinfo.zip


r/24hoursupport 7h ago

Persistent BSODs & random app crashes across clean installs (i9-14900KS / DDR5) — need WinDbg eyes

1 Upvotes

Hey everyone,

Hoping to get some guidance from anyone experienced with WinDbg or kernel crash analysis. I’ve been chasing recurring BSODs and overall system instability on my PC for a while now, and I’m out of ideas after trying all the standard troubleshooting steps.

(Pardon any awkward phrasing — English isn't my first language!)

System Specs

CPU: Intel Core i9-14900KS

Motherboard: ASUS ROG Strix Z790-E Gaming WiFi II

RAM: G.Skill Trident Z5 RGB 48GB (2×24GB) DDR5-8400

GPU:** NVIDIA RTX 5080

storage: Crucial T705 Gen5 NVMe SSD

x2 SATA 4tb each

OS:Windows 11 Pro 25H2 (Build 26200.x)

The Problem

The instability started before I reformatted. Because the bugchecks and faulting modules kept changing every time, I did a clean install of Windows to rule out OS corruption. Unfortunately, the crashes haven't stopped.

It doesn't seem tied to heavy loads either — it happens while gaming, during light desktop use, or even a few minutes after booting with nothing open.

Beyond the Blue Screens, Windows itself feels unstable:

Task Manager frequently opens and closes immediately on its own.

Corsair iCUE crashes every 20–30 minutes.

Chrome constantly hits `STATUS_ACCESS_VIOLATION` errors (especially when watching YouTube).

Almost every app crashes or throws memory errors eventually.

Bugchecks Observed

Before Reinstall: `MEMORY_MANAGEMENT`, `

PAGE_FAULT_IN_NONPAGED_AREA

SYSTEM_SERVICE_EXCEPTION`

KMODE_EXCEPTION_NOT_HANDLED`,

NTERRUPT_EXCEPTION_NOT_HANDLED`,

ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY`

Chrome crashes with STATUS_ACCESS_VIOLATION / memory access violation, especially while watching YouTube videos.

APC_INDEX_MISMATCH (0x1)

KMODE_EXCEPTION_NOT_HANDLED (0x1E)

Exception code: c0000005 (Access violation)

RIP = 0000000000000000

Failure.Bucket: AV_nt!KiDispatchException

After Reinstall: PAGE_FAULT_IN_NONPAGED_AREA`

HYPERVISOR_ERROR`

KMODE_EXCEPTION_NOT_HANDLED (0x1E)

WinDbg Observations

Across different minidumps, WinDbg points to different core components each time (`ntoskrnl.exe`, `WdFilter.sys`, `Ntfs.sys`, `win32kbase.sys`). Since the flagged module keeps shifting, I'm not sure if these are actual culprits or just where the failure happens to catch up to Windows.

i tried

  1. Clean Windows Reinstall

  2. Updated BIOSto latest build

  3. Updated Drivers (Chipset and GPU)

  4. sfc /scannow (came back clean)

  5. Memory Tweaks: Disabled XMP entirely — currently running at JEDEC default stock speeds.

  6. MemTest: Ran ASUS BIOS built-in MemTest at default speeds (passed with no errors).

Low-Level / Filter Drivers Installed

Listing these just in case they install kernel-level hooks/drivers that could interfere:

VMware

* Aimware cs2 third party software

I’ve uploaded the crash dumps, event logs, and system diagnostics here:

https://www.mediafire.com/folder/kmwabx65bxpa6/DUMPS
or
https://drive.google.com/drive/folders/1pUxBQ-qT1-N20Gws_bRKYVEqy-6ttOSj?usp=drive_link

(Includes minidumps, MSINFO32, System/App Event Logs, driverquery.csv, systeminfo.txt `dxdiag.txt`, and raw WinDbg outputs).

Really appreciate anyone taking a look — any help pointing me in the right direction would be awesome!


r/24hoursupport 7h ago

Unresolved Why has my account been locked?

1 Upvotes

I’d like to know why my account has been locked twice in the past week. I use my account everyday. I use a Canadian VPN on my phone. Sometimes I use Reddit with it on and sometimes off. This should not be an issue. Also I noticed every one of my posts have been removed by reddits filters and it’s very frustrating. Is there anyway you can get them back? In need to be able to post again without anything being removed. I always read community rules first. For example, if a community says I can post my book link, I have done that also, therefore I have not broken any rules that would cause my posts to be removed and deleted. Whatever is going on in need it resolved so it never happens again, thank you. I also tried the support page too but I couldn’t write anything in without having to select an option from the drop down menu and it wasn’t even directly related to my issue so now I am trying to get help here and get this resolved so none of this happens again. Please fix this and get my posts back up if possible, thank you


r/24hoursupport 12h ago

Unresolved Windows 11 BSODs during normal desktop use after clean reinstall (PAGE_FAULT_IN_NONPAGED_AREA, SYSTEM_SERVICE_EXCEPTION, dumps included)

1 Upvotes

Hello everyone,
excuse my english i prefered chatgpt describing writing this over me

I've been troubleshooting a system that's been experiencing recurring BSODs for quite some time, and after exhausting the troubleshooting steps I could think of, I'm hoping to get some insight from people with more experience in WinDbg and kernel debugging.

System

  • Windows 11 Pro 25H2 (Build 26200.x)
  • Intel Core i9-14900KS
  • ASUS ROG Strix Z790-E Gaming WiFi II
  • G.Skill Trident Z5 RGB 48GB (2×24GB) DDR5-8400
  • NVIDIA RTX 5080
  • Crucial T705 Gen5 NVMe SSD

Summary

The crashes originally started before I reformatted Windows. Because the bugchecks and faulting modules kept changing, I performed a clean installation of Windows to rule out OS corruption.

Unfortunately, the same type of instability continues after the reinstall.

The BSODs are not tied to one specific activity. I've had crashes while gaming, during normal desktop use, and even shortly after boot with nothing significant running.

Besides the BSODs, Windows itself has been unstable:

  • Task Manager occasionally opens and immediately closes by itself.
  • Corsair iCUE crashes every 30 mins or less.
  • Google Chrome also crashes memory acess violation especially during video running on youtube
  • and every windows program almost

I'm mentioning these in case they're relevant to the overall picture.

Bugchecks observed

Before reinstall:

  • MEMORY_MANAGEMENT
  • PAGE_FAULT_IN_NONPAGED_AREA
  • SYSTEM_SERVICE_EXCEPTION
  • KMODE_EXCEPTION_NOT_HANDLED
  • INTERRUPT_EXCEPTION_NOT_HANDLED
  • ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY

After reinstall:

  • PAGE_FAULT_IN_NONPAGED_AREA
  • HYPERVISOR_ERROR
  • Chrome crashes with STATUS_ACCESS_VIOLATION / memory access violation, especially while watching YouTube videos.

WinDbg

Across different dumps, WinDbg has pointed to different Microsoft components, including:

  • ntoskrnl.exe
  • WdFilter.sys
  • Ntfs.sys
  • win32kbase.sys

Since the reported module changes from crash to crash, I'm unsure whether these are the true source of the problem or simply where Windows eventually detects the failure.

Troubleshooting already performed

  • Clean Windows installation
  • BIOS updated
  • Latest chipset and GPU drivers installed
  • sfc /scannow completed successfully
  • Disabled XMP and currently running memory at default JEDEC settings
  • Ran the motherboard's built-in MemTest from BIOS after disabling XMP (no errors reported at default settings)
  • Collected multiple crash dumps and Event Viewer logs

Installed software that may be relevant

Some software on the system installs kernel components or low-level drivers. I'm not suggesting any of these are responsible, but I'm listing them for completeness:

  • Aimware cheat
  • VMware

If there are other installed drivers you'd like me to list, I'm happy to provide them.

Files included

I've attached mediafirelink https://www.mediafire.com/folder/kmwabx65bxpa6/DUMPS

  • MSINFO32
  • System and Application Event Logs
  • driverquery.csv
  • systeminfo.txt
  • dxdiag.txt
  • WinDbg outputs

Thanks in advance for taking the time to look at it.


r/24hoursupport 12h ago

New MB and CPU (Intel -> AMD). Operating System question.

1 Upvotes

My old setup was running on Windows 10 and since I switched to AMD I was having the BSOD. I found my old windows 10 USB drive and tried reinstalling it. I chose the option to keep my old files but when I choose that option I get this notice: “The upgrade option isn’t available if you start your computer using Windows installation media… If a copy of windows is already installed on this computer and you want to upgrade, remove the installation media and restart your computer. After Windows has started normally, insert the installation media and run Windows Setup.”

At this point I’m confused as to what I need to do to be able to keep my files and use my computer!


r/24hoursupport 11h ago

How can I permanently remove this problem ?

Post image
0 Upvotes

I’ve to do the password reset every time I turn on my laptop and disable safe booting what am I missing