r/applehelp • u/livingdeadend • 7h ago
Unsolved AirPods Pro 3 pop-up won’t show on iPhone 13
galleryI received some AirPods Pro 3 recently and noticed that the pop-up wouldn’t show. I didn’t mind so I used it normally.
Today, I decided to forget the device and factory reset the AirPods alongside updating my iPhone 13 Pro Max to iOS 18.7.8.
Not only did this remove the AirPods’ ability to have its dedicated section below my iCloud account in settings, but the pop-up says ‘Cannot connect’ and doesn’t do anything when retrying
Any ways to fix this?? It might be the update being outdated but I have no space left for iOS 26 and it says Pro 3 should be compatible with iOS 18?
Video attached below of what shows up when connecting after resetting and forgetting device (also attempted with case off charge)
TLDR: all solutions to making the AirPods pop-up come up won’t work on my iPhone 13 Pro Max
Any help appreciated!!!