r/applehelp 6m ago

iOS Full screen still has a white line

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Upvotes

Trying to watch a movie on my iPad to my tv, using an usb hdmi adapter. And when full-screening, it shows a white bar on top that I cannot get rid of for the life of me. Can anyone help


r/applehelp 16m ago

iOS Prioritary device for notifications

Upvotes

I recently acquired an iPad Mini and since then it seems like my phone (and thus my Watch) don’t get the notification in priority…

Before, my watch would buzz, and alert me of a message, and it would then appear on my phone (logical as the watch draws the notifications from the phone)

But recently, it turns out my watch doesn’t vibrate anymore and instead my iPad Mini is the first to receive it, then only my phone shows the notification

I’ve googled anything I could related to priorities and notifications but of course was shown results regarding Apple Intelligence’s prioritary notifications instead… I’ve never heard of a setting to say « notifications go to this device in priority and are then replicated on the other ones »

I’ve restarted my watch several times, I’ve toyed with my focus modes and their allowlists, but still nothing… could it be linked to the apps’ « background refresh » being enabled on my phone and iPad but not on my watch ?

It’s nothing too bad in itself but gets a bit frustrating…


r/applehelp 22m ago

iCloud is it possible to transfer selected photos onto a new phone when setting up?

Upvotes

i have 65000 items in my camera roll and don’t want them all to transfer to my new phone when setting up. is there a way to select only certain ones?

also, if this isn’t possible is there a way to not allow any photos from being transferred without blocking other data transfers like contacts and messages? (i haven’t had a new phone in a good few years so i don’t remember)


r/applehelp 48m ago

Unsolved broken battery?

Upvotes

if my phone battery is very bad, and it dies out of nowhere, like physically turns off or something well that affect my phone settings

The reason why I’m asking is because my girlfriend said something about her battery and it’s true. She’s always on her phone. But now her location says location not found and this never happens at all. Could that be possible that her phone broke down or something? Or is she hiding it and turned it off?


r/applehelp 1h ago

Unsolved AirPods Pro 3 won’t optimize charge

Upvotes

My AirPods Pro 3 optimize charger limit is on but they won’t Optimize Charge how do I fix this?


r/applehelp 1h ago

Unsolved Hello anyone know how to authenticate electronics?

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Upvotes

I’m trying to get this I told him I would refund if fake on eBay let me know if anything’s off


r/applehelp 1h ago

Mac Macbook air m3 - dent on the laptop

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Upvotes

My stupid cat ran over the table and pushed the laptop completely to the ground about 3 ft. Pretty obvious where the dent is and is already reflecting on the screen. Will this get worse overtime? Can i still get it fixed?


r/applehelp 1h ago

Unsolved Apple Premier Partner asking for more money for order

Upvotes

I placed an order on June 6, with delays after delays, understandably as Apple is slow to ship right now, but they charged my credit card in full on June 7. They email today and say my order is ready to ship, but Apple is withholding the shipment unless I give this premier partner an additional $800 to release it. If they are a premier partner, who can I call at Apple to report this bait and switch tactic?


r/applehelp 1h ago

Mac Apple Store or authorized dealer?

Upvotes

Help. My iMac desktop will not power on. Should I bring it to an Apple Store or like, a bestbuy?


r/applehelp 1h ago

iOS This looks far too new

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Upvotes

App Store suddenly disappeared and I can’t enable it back. Each app I want to download is shown like here or opens links to redirect to the App Store. I didn’t disabled via Screen Time, so what can I do?


r/applehelp 2h ago

Unsolved app store not allowing me to add my payment method

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2 Upvotes

so i have a failed payment on the app store because i didn’t get paid until now, i only have one active bank card which is my cash app card that has my money on it, however my cash app card got removed from my payment methods (i only have an old card added that i can’t use anymore) but every time i attempt to add my card to pay what i owe (so i can download apps) i get an error message: “There is an issue with your payment method. Update your payment information to correct the problem and try again.” i have tried changing my billing address and the wasn’t the issue, all my information is correct, how do i get around this error without need a complete other card? i look at the apple support page for how to fix the error and all i saw to add a different card to pay off the balance then add your original card.


r/applehelp 2h ago

Unsolved iPhone 17 stuck on "Searching" - no physical SIM or eSIM works. Has anyone experienced this?

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1 Upvotes

r/applehelp 2h ago

Unsolved iPhone 17 pro airdrop keeps failing?

2 Upvotes

Hi guys, I have the 17 pro and it just got the most recent update. I'm trying to airdrop pictures for work from my phone to iMac and it keeps saying airdrop failed. It won't let me send any pictures. I've tried, turning my phone on and off, turning the Bluetooth/wifi on and off, and setting the airdrop receiving settings as everyone for 10 minutes. Please help!! Thanks!


r/applehelp 2h ago

Solved My Mac Mini Setup Ideas

1 Upvotes

I was spending time to do research for the mac mini setup. A reddit user said don't buy the mac studio, get the mac mini. I'm deciding to get Mac Mini M3 or M4 Pro.

I can't afford the studio display, but I will have to get LG 27BA850-B with inside speakers and webcam. I want a 1080p monitor because I want indie/retro games to be a smoother gameplay.

Mac Mini M3 Pro Chip with 18 GB RAM, and 512 GB storage: I checked it on eBay. I thought M3 Pro was cheaper than M4 Pro, but M3 Pro isn't.

(7/22/2026 1:14 PM Edited) - Mac Mini didn't have the M3 Pro. It had the M2 Pro chip.

I hope Ulanzi QT01 Aluminum Alloy Case is gonna fit for the Mac Mini M4 Pro. I also will get a monitor stand for the HD monitor. The 1080p monitor won't be wobbly.

I couldn't find the good AirPods Max alternative, but I will get AirPods Max 1.

MY MAC SETUP IDEAS:

1 - LG Ultrafine 5K 27MD5KL-B 27-inch Display Monitor (5K)/LG 27BA850-B (1080p), My Samsung old 4K monitor (maybe, I'll keep it), Apple Thunderbolt Display (1440p), Apple Cinema Display (1440p), or Apple Studio Display (5K)

2 - Mac Mini M4 Pro Chip or M2 Pro Chip with 18 GB RAM

3 - Mac Mini M Mount for Apple Studio Display, Ulanzi QT01 Aluminum Alloy Case for Mac Mini, or the monitor stand for a computer monitor

4 - K65 Plus 75% RGB Mechnical Gaming Keyboard (Creamy, thocky, or clicky keyboard?) and M75 Wireless Lightweight RGB Apple Gaming Mouse - Frost White for Mac

5 - White 8BitDo Ultimate Gaming Controller 2

6 - AirPods Max 1

7 - Huion Thunderbolt cable for Huion Kamvas Pro 22 and USB to thunderbolt adapter for Blue Snowball Microphone

Is there a good monitor stand for the Mac Mini setup?


r/applehelp 3h ago

iOS iPhone Air - Roaming from 5ghz to 2.4ghz

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2 Upvotes

I use Unifi devices in my home network, including a U7 In-Wall , u7 Access Point and a Dream Router , and I am experiencing issues when switching between 5 GHz and 2.4 GHz. My iPhone Air fails to switch to the 2.4 GHz band when the 5 GHz signal becomes too weak, even though it should logically switch at that point. I am not sure whether this is a bug in iOS or a misconfiguration of the Unifi equipment.


r/applehelp 3h ago

Mac How long does it take for a MacBook Pro battery’s to be replaced at an Apple Store?

1 Upvotes

My 2019 15 inch MacBook Pro just showed service recommended as the battery condition yesterday, and I was wondering how long it would take to be serviced at an Apple Store. If I were to call ahead to schedule an appointment would it take less time than if I scheduled online, cause I have searched online and it seems like at most the process itself takes 2-3 hours which is fine, I just need it to be finished by August 10th-12th.

edit: I live in the DC suburbs and the appointment is next Monday


r/applehelp 3h ago

Solved Apparently I got hacked

0 Upvotes

Hello. I downloaded a film in .mkv, played it almost til the end, and then the picture stopped and the player lagged. I restarted the film and it lagged on the first 10 minutes, so I decided to restart the computer. When it booted it was unresponsive, so I restarted it again and suddenly my password is incorrect. What the hell was that?

Device: Mac Book Air 2026

OS: Tahoe 26.5.2

Torrent Client: Transmission

Player: VLC


r/applehelp 3h ago

iOS Phone Randomly Requiring WiFi or MacBook After Reboot

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1 Upvotes

Trying to get some additional advice on this and it is much appreciated. I’m on the latest iOS version Non Beta. I’m willing to upgrade if needed, because I want to be able to trade in my phone while it power is on. But if this issue is fixable, I want to hold onto it longer.


r/applehelp 3h ago

Unsolved iPad Sound Glitching

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2 Upvotes

Hello! So currently my iPad will be working and then randomly the audio starts glitching out. It’s sounds robotic, echoing, and glitchy. If I restart the iPad then that fixes it for a while but then it’s starts to do it again after a day or two. The software is up to date, it’s running iPadOS 26.5.2 (I think?). I just can’t figure out how to fix it. I bought this iPad from Costco about 9 months ago. It’s the normal size iPad. I don’t think I have a warranty on it so I don’t think Costco will be much help. I don’t know if it’s hardware or software issues.


r/applehelp 3h ago

Solved Can I trade in 2 devices in-store for gift cards to use on a purchase?

1 Upvotes

Title is pretty self explanatory. Basically, I’d like to go to my local Apple Store and trade in my old iPhone 12 mini and iPad 9th gen for credit towards an iPad A16. I’ve seen people talking about how you can only apply credit from one device towards a new one during a purchase, but is it possible to trade these both in for gift cards, and then apply those both to the purchase of a new device? I was hoping to do it all in one trip, but if that wouldn’t work, could I even do the trade ins in store and then use the gift cards online? I personally don’t have much money to spend around…


r/applehelp 4h ago

iCloud Change account without loosing data.

1 Upvotes

Hi everyone.

My kid changed from Android to iphone 12 some time ago and due to her mother not knowing better the iphone was set up on the parents account and all images and so on were transferred.

Now the kid of course wants her mother's account gone and use their own, and the mother also wants he account for her self only.

I understand this is difficult and stupid but here we are.

Is there a way my kid can have all their data transferred to the correct account?

Available to us is a regular old Thinkpad laptop, an Ipad and android phones.


r/applehelp 4h ago

Unsolved all search engines are dead

2 Upvotes

ive had my iphone 11 for 3 years and for some reason today it just started acting all weird

all search engines dont work for me safari google duckduckgo they all keep on loading for hours whenever i search anything

appstore isnt opening too says" the paged couldnt be loaded" so i cant try any other search engines

youtube is bugged to for some reason it keeps on loading for ages idrk why

for some reason all of that happened today like 3 hours ago

so far ive tried
restarting phone
resetting wifi
using diff wifi
using cellular data
clear safari cache n history nothing worked

+ whenever i try updating software it says an error occurred while checking for software update


r/applehelp 4h ago

Unsolved Airpods pro 1 Case

2 Upvotes

i lost my case, still have the actual airpods, but i can’t seem to find a charging case alone on the apple store. anyone know where to find it?


r/applehelp 5h ago

iOS iPhone 16 Pro Max won't charge past 80% even though charging limit is set to 90%

1 Upvotes

Hey everyone,

I'm having a strange issue with my iPhone 16 Pro Max. My battery health is 97% with a cycle count of 270.

I have the Maximum Charging Limit set to 90%, but my phone refuses to charge beyond 80%. It consistently stops at 80%, even if I leave it plugged in for a long time.

I've already tried:

  • Restarting the phone
  • Double-checked that the charging limit is set to 90%

I'm not sure if this is due to iOS battery optimization, temperature, or if something else is going on.

Has anyone else experienced this? Any ideas on how to fix it or what I should check next?

Thanks!


r/applehelp 5h ago

Unsolved iPhone 17 stuck on roaming - phone or service problem?

1 Upvotes

Hi all, I’m desperate for some help. About 3 months after returning from a trip to Canada, my iPhone 17 refuses to connect to a T-Mobile tower and is constantly looking for Rogers service. So, I don’t have any cellular connection.

It’s been two weeks of being bounced back between Apple and T-Mobile, both on the phone and in-store and the problem has not been fixed. I have done every reboot and reset possible, set up the phone like it was new and still have the problem.

T-Mobile’s last statement (other than blatantly lying to me and saying they’d put a note in my account so I could get a new phone on a store, which didn’t happen and the store said couldn’t happen) was that I had to return it through my Apple warranty because the phone is only 4 months old. Apple said maybe they’ll look at it if I mail it in but because all their diagnostics say the phone is fine, they won’t replace it.

Anyone with knowledge, tips, suggestions on how to either fix the problem or navigate the T-mobile vs Apple blame game?