With all the recent moves T-Mobile has been making that are diminishing the brand reputation of T-Mobile, it’s clear that the new CEO is the wrong person to lead the company. The raising of prices, the forced migration of legacy customers, layoffs and overall terrible morale of its employees, the idiot move of “forcing” all customer interactions to its T-Life app which in turn, eliminates the customer service personal touch - all of this resulting in bad PR and in turn, the stock price continuously losing value, it’s time to bring someone in who people can believe in and who can take the helm to steer the company back onto the right direction.

Enough with blowhard execs speaking their double-speak with the intent of trying to please the investors but not doing anything meaningful.

Has anyone else received an email from a T-Mobile rep after filing an FCC complaint? If so what was the result? I just replied to one with obviously the issues of being forced into a plan I don't want.

I was moved over to Experience Signature like most of you (Taxes included). My increase is $2 ($1/line). I was on a One Plus Promo plan. I currently have 2 Apple Watches, does this mean the cost of the Apple Watch line should also decrease like the regular Experience plans?

for anyone curious how the price increase looks for a Simple Choice plan. basically up $15/month

edit: i have a total of 6 lines. 5 of them are activate users and 1 is the free line they gave out last year. 2 of the 6 lines are free as well from a promotion ages ago during Black Friday. Also have 2 watch lines.

First, T-Mobile doesn't have towers in Alaska, so ALL usage there is considered "domestic roaming". There is a HARD 5GB per month cap on domestic roaming--mobile data apparently gets totally cut off once you hit that cap. There is absolutely NO WAY to purchase additional domestic roaming data. Your only option is to buy an eSIM from another carrier. It seems crazy that the service in Alaska (in the US) is so much worse than their intranational roaming (15-30GB, slows after that, you CAN buy high speed passes).

The issue with international roaming is that they get on you (potentially cancelling your account and forcing you to lose your phone number) if most of your usage in 2-3 consecutive months is international. Buying data passes doesn't seem to help.

If you're on an extended trip/vacation, you can easily get caught unexpectedly.

While it's understandable that the don't want people using massive data internationally, they enforced it strictly based on "over half your usage".

So, if you turn off your T-Mobile SIM and have a Starlink and a local eSIM that you use instead for nearly all of your data and calls--but once a month for 1 minute, you enable your T-Mobile SIM to get, say, a bank's verification code, you violate that provision because 100% of your data, SMS, and phone use was international for 3 consecutive months.

It doesn't matter that it was an Infinitesimally small amount, it was 100% of your usage and that's considered abusive.

So , if you're on an extended vacation/trip, you need to leave your T-Mobile SIM turned totally off the entire time -- or, buy a round trip plane ticket to the continental US so you can quickly make a bunch of calls, texts, and download a bunch of massive files to ensure "most" of your usage is in the US.

It's frustrating that they don't appear to have any provision for trivial usage. And, apparently the only way to get SMS/RCS messages is to enable your SIM (most places allow a Google Voice number for two factor or allow the Authenticator app, but a few places only accept a real cell number).

On a two month trip to Canada and Alaska, I ran into all of this.

Despite buying a Holafly eSIM and a Starlink. 🤬

I know there's some folks on Magenta Amplified, it was the plan you got if you worked for a qualifying employer. It gave you the Magenta Max benefits at the Magenta price but we didn't get the full Netflix benefit.

I was moved to Experience Signature and got the first bill. The price went up $1 per line for me. My base was $130 after autopay and now it's $132. Each line was $25 after autopay and now it's $26. This is after the $5 per line increase that happened last time. So total of $6 per line over the 2 increases.

The only extra benefit that we got is the increased hotspot 40gig to 60gig and Canada/Mexico 15gig from 5gig. They always say we don't have 5gig international everywhere but we did, it was never restricted to the 11 countries, because it matched Magenta Max, so now the 5gig international is official.

I checked trade in values and it's the lowest amount that you get. We used to get the Magenta Max trade in values but that was killed a few years ago when the Magenta Max values were killed.

I received the text message regarding my plan will be increased by up to $6 per line a month ago.

Today, I finally received the bill, no change to it. Did they reverse the previous decision? Or my current bill is incorrect.

Phone: iPhone 14
Carrier Unlocked
Latest iOS

Long story short. I porter my daughter’s line from Xfinity mobile to my well established t-mobile account. Per usual t-mobile gives you a temporary number then you port over top of that number. I submitted the port information and within 30mins the number ported over just fine. At this time I enabled sim lock for that particular line just as my other lines. Before the day was over the eSIM deleted itself off the phone.

It is now 11pm and Iam logging into my t-mobile app to provision another sim. The sim lock disables on all lines except the one I need 🤦🏽‍♂️ now I’m on chat support with t-mobile. After about 30mins I realized this guy was full of everything but the right thing, and had no idea what he was spitting out. Dude claimed the former carrier pulled the number back 😂 and I needed to resubmit port (false). At this point it’s 12am.

I call t-mobile at 8am and get a nice rep on the phone. Described what happened, she tried from her side and still no victory. She then transfers me to tech support. We ended up on the phone for about 2hrs with no victory. The tech had to place an engineering tickets for my account so they could investigate and resolve the issue. Icing on the cake there is no ETA for ticket being worked on.

I am at a complete!! Lost atp. May i also include ive worked in the phone industry for more than 10yrs. I have never seen some crap like this. I highly attest esims. Has anyone had anything similar happen?

as a rep this has to be the most annoying thing in wireless. 3rd party stores arguably do way more damage to the company than help and the customer experience is probably worse than what the reps have to deal with. it’s wrong to judge every tpr off of the majority but man it just feels like every single one does some incredibly shady stuff. working at a corporate location surrounded by tprs is the worst because it’s always “we can’t port your number over, go to a corporate store” “we can’t return home internets, go to a corporate store” “we can’t return a phone we sold you, go to a corporate store” so on and so forth. they’re obvious lies that the general customer doesn’t know but every other tmobile rep does and it gets beyond frustrating. i know a lot of the tpr reps are pressured into these things by management but it still doesn’t make it right

What do you think of it?

I’m getting 20 ms latency and websites load almost instantaneously. Does anyone know if all traffic is routed over the network slice, or just specific apps?

Paying about 73 a month for one line after insidr discount and 10 in bill credit for 6 months. Eligible for 20 off after 6 months.

Expensive but 830 in iPhone trade in value is the kicker for me!

Good Lord, I've tried calling numerous times. They have so many different phone numbers in the business web site and when I finally get through it isn't even a business rep, who gave me another number to call.

I was a us cellular customer that merged, and now can't even talk to someone. Trying to go to the local store is useless. Is this how T-Mobile does business, because it sucks.

Was part of layoffs in March and was told i would be receiving a 20% discount as an alumni. I’ve called almost 10 times and cannot figure out how to get it done. Has anyone who was laid off figured it out? Thanks

My daughter in law (49) died on the 9th of this month. She and my son (50) are disabled. I've been taking care of my son since birth on and off his marriages. I am sorting out their many financial issues including the phone bill. Wife and son are very poor and she ran up the bill to $1000. We just discovered this when trying to settle their bill at the company store in Virginia. She had purchased several watches, phones and tablets to pay off over time. The rep never even acknowledged a bit of sympathy for her death, and her attitude was' take it or leave it' when we asked for a bereavement offer of any kind. She added penalties and extra charges for non autopay. I'm sorry if this is long but I'm at my wits end on how to deal with the fact none of us has the money to pay this and all our phones will be shut off soon. Has anyone had any luck with writing to the company and asking for a bereavement adjustment?

TL/DR: Son is responsible for huge family phone bill T-Mobile won't work with us.

We all have iphones and are on the same plan with different lines. I have never had my apple ID connected to his in anyway. Why am i getting texts directed towards him. Its only texts asking him if he would sell land. My mom is having the same problem but with medical texts. I know they have never shared apple id ever. Anyone know what it would be? Could it be people looking up phone lines in his name and just texting whatever number they find?

Howdy,

Ive been itching to upgrade my phone and would like to know if the Signature plan I'm being migrated to in a few weeks will at least offer a better trade in for an iPhone than the $300 off my ONE plan offers.

Thanks.

I have my service on Auto-pay and I always have, I work out of the country and I don't use the service when I'm out of the country and T-Mobile says they can't suspend a line more than once in a 12 month period (same as Verizon I guess) anyways, I've had my bill on APO since I open the account, they've alway taken the money 3 days before the scheduled day which is fine but due to my bill APO date falling on a Holiday, they attempted to take the money on the 4th day instead of the 3rd day and I get my check deposited into another bank and transfer the money for bills. I didn't pick up on this because I assumed they would take the money on the actual bill due date. I guess it didn't and my account went 30 days past due and when I came home and switched back to my U.S Sim, my account was suspended.

I called T-mobile and brought to their attention that their APO system tried to take the money a day earlier than agreed and they said "it does that sometimes" well that's great to know I guess. I explained why it got declined, and asked for a 1 time credit of the $60 reconnect fees and they said "oh ya we can't do that until your pay your past due and current bill, but I'll credit your account $60 on the next, next bill" the issue I'm having is, they applied the $60 to the past due and not the next bill, most companies apply it to the next bill, so I'm kinda lost. Having me pay the past due is fine, but having me pay a bill that hasn't even passed the APO cycle to me seems like a reach. Why would I pay almost $600 today and put myself in a hole for the remainder of the month if I can just pay the past due of $218?

Just a little lost on that, I commented on the policy by saying "I've never missed a payment and this is technically an error by T-Mobile, why would I pay 2 bills + $60 + Late fees, if it wasn't really my mistake" and she just said "I just work here man, I don't make the policy, next time make sure your bill is paid on time and we won't have this issue" I mean fair enough I guess lol

I need to know if I'm the only one. My home internet and my 5G network on my phone aren't working at all.

I get migrated to experience signature August 9th and I have older phones iPhone 12 Pro and 13 and I use physical sims card. Someone made a post saying their phone stopped working and they needed to get a e-sim card

I am sharing this, because it seemed that many people have had challenges with signing up more than 1 device for the stand alone plan or having a device that the T-Life app says is ineligible.

Several days ago I signed up via the T-Life app on iPhone #1 and it worked seamlessly. However, I decided I wanted that moved to a different phone in my household, so I did a transfer with the T-Life app with no issues to iPhone #2.

Fast forward several days after I tried the T-Satellite $10 per month plan (after auto-pay), and I decided I really did want to add an additional line back to iPhone #1.

I tried everything I could think of... The T-Life app would say the IMEI already had service (which it had in the past, but I had moved it). If I tried another unlocked iPhone to create a 2nd account under my name that would give me an error and that I had to call for help. I chatted with Customer Service to make sure my iPhone #1 IMEI was cleared, and the T-Mobile IMEI check tool said it was good to go.

Today, I finally called, and during the conversation with a very helpful rep who was relentless and willing to learn what she didn't know... She couldn't add a 2nd line for me initially, but after she went through the soft credit pull (DL Number, Last 4 SSN, Birthday, etc), she was able to add the 2nd line for me of T-Satellite service on the same account. She did have to charge me an activation charge which she discounted.

So, my theory is that you are allowed 1 T-Satellite account without the credit check, but in order to add additional lines/devices you need to establish a full account presence. They won't let you have multiple accounts, so if you are signing up with the same information they will stop it. I did even try a second address, but the risk there is if you get asked to show identity the address won't match the account (it failed with a different address anyway).

Regardless, I now have 2 T-Satellite lines on 2 different devices, and they are both on autopay etc. It was harder than it should have been, but that is mostly due to confusion and lack of clear messaging on what is actually happening.

I don't know what the actual process is, but this is how it went for me, and I hope this helps somebody...

It feels insane to me that there are so many people complaining about T-Mobile after I’ve been shafted for 10 years from Verizon by them changing their plans every 2 years and making them more and more expensive. Sure you can’t get 6 lines for $100 per month anymore from a deal you got 10 years ago but that doesn’t seem like a reasonable expectation with what T-mobile is offering.

I was paying 240 per month for 3 lines+2 watches with Verizon since 2022. In 2024 I cancelled the watches and got a “loyalty discount “ that would need to be renewed every year by calling in. price went down to $194. They always gave me a good deal on a phone as long as they were paid off.

2 years ago Verizon service stopped working in my house and they wouldn’t fix it - fine as long as the wifi works.

My sister‘s phone died Friday and they would not be able to give me a promo on a new phone unless I upgraded that line to their “new plans” which would raise my price to $226 per month. I tried online, on the phone, and in the store. No one could get me a better deal.

The guy in the Verizon store said to go to the T-Mobile store across the street; he didn’t care anyways since they are selling their corporate stores and laying off the staff. he even printed my latest bill to bring over there.

Sister got an iPhone 17 Pro for free, and we are getting $2360 in rebates by moving to T-Mobile and my bill is going down to $160/month taxes and fees included.

So far the service is better than Verizon’s ever was. It feels like Verizon gave up in 2020.

I work half the month in Europe. My 256kbps is a joke as it rarely functions. I’m being forced to yet another plan. If I want any kind of chance at a reliable international connection it’s going to be $180 for two lines on whatever their premium plan is. It’s just too many price hikes for me. No, I’m not giving you unlimited access to my checking account for your next security breach. No, I don’t trust your price guarantee because you’ll just change the plan so you don’t have to honor it.

So it looks like the best alternative is to get something like google fi or similar cheapo low priority plan for the states and an eSIM for Europe. Does anybody have any suggestions for either?

Does T-Mobile plan to keep the GO plans without raising prices or forcing us over to more expensive plans? Or are our days numbered as well?

So I'm a child of a vet. Is it possible for me to get a tmobile veteran plan at all? I'm curious if thats a possibility.