TL;DR: if your PSN account region doesn't match where you live and 2SV locks you out, don't log out of any device still signed in. Find your account's actual regional support page (not the generic one), and if the phone line is in a language you don't speak, try a general Sony webchat to get pointed to the right email, then send them everything they need to verify it's really you. It's annoying, but it's fixable.

So this happened to me and I want to save someone else the panic.

My PSN account is registered under PlayStation Thailand, but I actually live in the Philippines where there's no native PH PlayStation region, so a lot of us just end up using a neighboring one. Never really thought about it until I tried logging into the app one day and got hit with a 2-Step Verification prompt I don't even remember setting up.

The scenarios:

• Tried logging in on the PSN iOS app → asks for 2SV code via SMS or authenticator
• Tried disabling 2SV on my PS5 → just throws a QR code at you to "manage on the website"
• Went to the website → asks for 2SV again to log in. Got stuck in an authentication loop.
• My PH number never received a single verification SMS. Not once.
• No backup codes either, because I never knew this was even turned on.
• The only silver lining: my PS5 was still logged in and syncing trophies fine, so my account was just unreachable everywhere else.

If you're in this exact spot, here's what actually worked for me:

1. Do NOT log out of whatever device is still signed in. That session is your proof of life. As long as something is still logged in, you're not locked out completely.

2. Check for backup codes first, obviously. Screenshots, notes app, email search for "PlayStation backup code." If you find one, you're basically done. Use that code to login normally.

3. If you don't have backup codes (like me), go straight to your account's regional support site. Not the generic playstation.com/support — the actual regional one matching your account (mine was playstation.com/th-th/support since my account is Thai). Go to Accounting and Security > 2-Step Verification, and look for the article about not having a backup code / not receiving the code. That page usually has the real contact info buried in it. For me it was a phone number as I can't find a chat bubble anywhere to speak directly to an agent.

4. Try calling, but don't be afraid to bail if the language barrier is too much. I tried the Thai support line using Viber Out, but the automated agent only spoke Thai and I couldn't get anywhere. I gave up on the call rather than fight through it blind.

5. Try the general Sony webchat instead even if it's not PlayStation-specific. I found Sony Thailand's general webchat (not a PlayStation one specifically, just their overall customer service chat). The agent was upfront that they don't handle PlayStation accounts directly and can't check statuses or verify anything on PlayStation's system, but they were able to point me to the right email address to contact instead (e.g. [[email protected]](mailto:[email protected])). Worth trying this route if the phone line is a language wall for you; a chat is much easier to get through than a live call when neither of you shares a language.

6. Email the address they give you. I emailed that address and laid it all out clearly: what happened, that I'd tried calling but couldn't communicate in Thai, and gave them my Online ID, sign-in email, console serial number (which you can find in the physical console itself), and account details/last transaction as proof it's really me.

7. They may not even reply before acting. No joke! I never got a reply to my email. I just got a notification an hour later in my email that 2SV had been deactivated on my account. That was it. Efficient in the most anticlimactic way possible.

8. Once you're back in, fix it properly. Ditch SMS-based 2SV. Turn it off altogether, switch to an authenticator app, and/or actually save your backup codes this time.

Hope this saves someone the multi-day spiral I went through.

Black ops 1 cheaters

Yes, I know what I was doing. I'm not gonna act innocent! But I just didn't think I'd get comm muter for it! I thought turning my hate into forced positivity would save me but nope. Lesson learned

I can tell Sony just has monkeys slamming on keyboards back in their PSN offices. I’ve learned my lesson about responding to people after I got my account banned for a week after saying some no no words a while back so now I don’t cuss or say anything derogatory/insult in my messages back to people.
But this dude hit me up because my wifi crapped itself midway through a game of marvel rivals and between the two message of mine that were deleted on my end, the worst word that was said was “sucks”. Sony simply cannot be serious with this bs on flagging me for breaching CoC smh.

We recently had to start over after our previous community was deleted, so we’re rebuilding from scratch and we’d love to have you with us.

This isn’t just a place to talk about PlayStation games or trophy hunting. It’s a place to meet new people, make friends, find co-op partners, celebrate Platinums, ask for help, or simply have someone to chat with after a long day.

The only thing we ask is that you help keep the community alive. Join the conversations, get involved, and don’t be afraid to say hello. Great communities are built by the people in them.

Whether you’re a casual gamer, a hardcore trophy hunter, or just looking for like-minded people to hang out with, you’re more than welcome.

Add my PSN; Sebhog99 and I’ll invite you to the group!

Hope to see you there!!

(Admin, please remove if not allowed)

i’ve been wanting this one username, but it is taken by someone who has been inactive for likely even over a decade. they have zero games, zero anything and i really want the username. does Sony/Playstation allow requests for usernames and inactive accounts to be taken?

Some context: About a month and a half ago, I reconnected with an old friend on Playstation who I had previously cut off a couple years prior. The night we reconnected, in the Playstation party chat, he verbally gave me his debit card details to purchase both Playstation Plus and the video game Stranded Deep. Only a few nights later I was reminded why I cut him off: the guy is racist, sexist, homophobic, and an all around bad person, no matter how nice he seems on the surface. Anyways I cut him off again about a month ago, and then last night I get an email saying my Playstation account has been suspended due to chageback, and sure enough, after digging through my emails, it's the same amount that the three months of Playstation Plus costed. Now I already submitted an appeal, but I'm worried that's not going to do anything. Should the appeal not work, what do I do? How do I repay the amount if I can't sign into Playstation? I know this is completely my fault for trusting someone like him, and chances are he's probably well within his legal right to request the chargeback and get his money back, but if there's any chance I can get my account back, I'd love to know how.

just like the way it looks and have money to get it now

I need to rant to someone because I cannot believe how ridiculous this situation is. I am unbelievably angry and it is absolutely rotten.

Today, I wanted to share a video clip from FH5, when i realised I needed to verify my age... No problem I thought. When I went to log on, I realised I had my 2F authenticator set up, now I have recently gotten a new mobile because my old one broke. I have already had a nightmare at work due to this and authenticators so my heart instantly sank. Same old usual story, in order to change my 2FA, I have to log on and to log on I have to use my 2FA. I was logged into my PS5 at the time and couldn't change it from there without also using 2FA. So, I go online with the virtual chat bot who sends me a link to 'reset my password', I assumed this was to reset my 2FA as that is clearly what I wrote in the message. So i change my password and it has made no difference, in fact NOW I AM LOGGED OUT OF MY PLAYSTATION ACCOUNT AND CAN NO LONGER ACCESS THAT WITHOUT 2FA. I ask the AI to connect me to a live agent, guess what... IT NEEDS ME TO LOG ON TO VERIFY ME BEFORE IT WILL CONNECT ME. I go on the phone and go through the numbers to get to account unlock, it tells me to use the AI chat and hangs up. I am now sat in a queue for hardware enquiries only as it is the only way I can apparently even attempt to speak to a person (30 minutes and pending).

I know people are going to reference the back up codes, but you had to click a link to access this which I never did, it wasn't as if they were sent automatically. How can we be in a situation where because I lose my authenticator device, which I imagine is a fairly frequent occurence for people, I literally CANNOT ACCESS THE SERVICES I AM PAYING FOR.

I AM ABSOLUTELY SEETHING WITH HOW STUPID OF AN OVERSIGHT THIS IS, IT IS ALMOST COMICAL.

To make long story short, my account was hacked 4 years ago there was a charge roughly around this amount. It was supposedly handled through PSN and credited back to my credit card and my credit card blocked all charges from PSN seeing as I didn’t use the account often I figured this was OK. Fast forward 4 years later and here I am with a suspended account that was obviously hacked and now Sony is telling me I can have my account back for $400 that I didn’t spend. They won’t even remove my personal information from the account that is hacked. Excuse my grammar this just pisses me off because now I can’t play GTA6 or the BO rerelease with friends because of a hacker from 4 or 5 years ago. I tried talking to support and the guy basically said there’s nothing you can do unless you pay this account. Like I can’t even remove card information or personal information. How is this even fair. And what am I to do? I am tempted to create another account and lose my stuff but I don’t want to do that and then get banned again because they track it back or something.

I’m trying to buy black ops and I’ve tried restarting my PlayStation, no matter what it pops up this this error screen. Is anyone experiencing this issue and is there a way to fix it?

For past few weeks I’ve had issue loading up Arma Reforger due to PSN being slow anyone know what tf is going on as now I can’t even re-download

i cant play it at all, i keep getting numerous server time outs but my wifi is fine

I’m logged in but nothing is loading and keep getting connection timeouts even though my internet is working fine

Are the servers down? And yes I have ps plus

is something wrong with PSN, last week my account was fine, today it is suspended

Update,
After reaching support during working hours, and verifying details on the account, the agent reinstated my account.
as for the suspension reason: "Moderation Team detected unusual activity, which resulted in the account being suspended. this was done as a security measure."

I think the wording needs to be better clarified in this situation.

I did have a payment get declined but there was no outstanding amount owed to PSN, a payment simply didn't go through cause this is how it is with the bank I use, they're paranoid of letting payment go through sometimes even after 3D verifying a payment through their app and often I need to contact the bank and confirm I did initiate the payment (annoying but also understandable)

i’m looking for other youtubers to play with. Ps5 players and creators who actually edit. i’m trying to build a crew before gta 6 comes out! so lmk

I talked to customer service, could barely understand the guy but he found the profiles i wanted to get rid of, I'm from the US and made the account in the US but he said something about my account being handled by people in Australia for some reason, wanted me to do something else but i couldnt make sense of any of it and gave up, i'll probably call again but not what i was expecting

Any one else having problems playing on the portal. Every time I start a game it just says something is wrong.

Hello, im getting this error message when trying to download battlefield Redsec only

- Tried Loging in and out

- Tried adding a second ls account to download

- Cleared cache

- Cant rebuild database on a game that's not downloaded

Need help, not sure if it matter but I had the full battlefield game before.