I need to rant to someone because I cannot believe how ridiculous this situation is. I am unbelievably angry and it is absolutely rotten.
Today, I wanted to share a video clip from FH5, when i realised I needed to verify my age... No problem I thought. When I went to log on, I realised I had my 2F authenticator set up, now I have recently gotten a new mobile because my old one broke. I have already had a nightmare at work due to this and authenticators so my heart instantly sank. Same old usual story, in order to change my 2FA, I have to log on and to log on I have to use my 2FA. I was logged into my PS5 at the time and couldn't change it from there without also using 2FA. So, I go online with the virtual chat bot who sends me a link to 'reset my password', I assumed this was to reset my 2FA as that is clearly what I wrote in the message. So i change my password and it has made no difference, in fact NOW I AM LOGGED OUT OF MY PLAYSTATION ACCOUNT AND CAN NO LONGER ACCESS THAT WITHOUT 2FA. I ask the AI to connect me to a live agent, guess what... IT NEEDS ME TO LOG ON TO VERIFY ME BEFORE IT WILL CONNECT ME. I go on the phone and go through the numbers to get to account unlock, it tells me to use the AI chat and hangs up. I am now sat in a queue for hardware enquiries only as it is the only way I can apparently even attempt to speak to a person (30 minutes and pending).
I know people are going to reference the back up codes, but you had to click a link to access this which I never did, it wasn't as if they were sent automatically. How can we be in a situation where because I lose my authenticator device, which I imagine is a fairly frequent occurence for people, I literally CANNOT ACCESS THE SERVICES I AM PAYING FOR.
I AM ABSOLUTELY SEETHING WITH HOW STUPID OF AN OVERSIGHT THIS IS, IT IS ALMOST COMICAL.