So I guess it was some kind of massive failure of JB's system... -and not just weather.

The Air Line Pilots Association has issued a formal statement responding to JetBlue's scheduling system failures that disrupted operations this past weekend. Captain Wayne Scales, chairman of the JetBlue Master Executive Council at ALPA, said JetBlue canceled a significant portion of its schedule, including reducing operations at JFK Airport by half. Delays extended across JetBlue's entire network. According to Capt. Scales, ongoing outages in the company's scheduling system left Crew Scheduling effectively unreachable, with pilots experiencing hours-long hold times. Pilots and crew members were stranded at airports, and the company failed to provide overnight accommodations. Capt. Scales stated: "JetBlue management claims that they are working to stabilize the airline and build consumer trust only to have these systems collapse week after week, weather incident after weather incident." He called on JetBlue management to provide the necessary scheduling software, hotel accommodations for pilot rest, and resources to staff flights. ALPA represents more than 4,600 JetBlue pilots and more than 80,000 pilots total at 42 U.S. and Canadian airlines.

While everyone was affected by the same weather and NE conditions. The recovery efforts in the operation speak for themselves. Keep in mind JetBlue has a quarter of the fleet size of AA/DL/UA/ and Southwest. Yet they are #1 in cancels and higher percentage wise for their amount of flights they fly per day. They’ve really dropped the ball on the handling of this mess.

If anyone is looking for a teachable moment from the last week of wildfire smoke, storms, and operational meltdowns... Here it is:

BUY TRAVEL INSURANCE, don't cheap out on this. Make sure you get proper coverage for reimbursement of costs when your plans are changed by no fault of your own.

Flight cancelled? Book what you can to get there or home and file a claim for reimbursement.

Hotel deposit or non-refundable? File a claim for the unexpected charges to change or cancel.

Need a place to stay that isn't the airport seats? File a claim for your hotel costs.

Depending on your coverage, there are other reimbursed coverages. Please learn from this week and maybe it will save you a rant on Reddit posting in the future 🤷‍♂️

• Back to the old days of stale bagels from a rolling cart and stained carpets. Oh yeah - probably have to sit on the floor too. Don't let the "Art Deco classic style" fool you, that is just trying to perfume a pig.

• The deal allows JetBlue to add up to 12 daily roundtrips at LGA.

• Operations and new flights from Terminal A are expected to begin in 2027 (subject to court/regulatory approval).

• JetBlue has expressed interest in moving its operations to this historic terminal (it previously operated there years ago before shifting to Terminal B). 

• Terminal A is the smaller, Art Deco-style Marine Air Terminal with only about 6 gates. It offers fast security and a classic feel but is separate from the main terminals (a free shuttle connects them).

Note: This is not an immediate full relocation of all JetBlue flights—it's tied to the new slots and will roll out starting next year. JetBlue is still actively flying from Terminal B in the meantime. For the latest, check JetBlue’s website or the LGA airport site before traveling, as gate/terminal info can change.

flight cancelled AGAIN, considering the 9 hour drive at this point

My wife has Flighty for her iPhone. I use Flightaware for Android but it lacks other information. Flighty app says our JetBlue flight is stuck at Logan airport because of airport traffic. Flightaware isn't showing that info.

My flight has a departure time of 6:30am this Saturday. My boyfriend and I will not have any luggage. My friends and family are giving me all different times. Wanted to hear other opinions.

I bought a ticket (FLL-LAX) yesterday and paid using the Clarity Pay option. After I clicked the accept and pay option it charged me the first installment but the page loaded as if I hadn’t clicked anything and didn’t move on to show my reservation or confirmation code. I waited 24hrs to see if they’d send me the email but it never came.

Has this happened to anyone?

I contacted them through their chat but they wouldn’t connect me to a rep since I’m not flying in the next 48hrs.

Edit: corrected MIA-LAX to FLL-LAX. Ik they don’t fly directly MIA-LAX, but there are flights one can book, which have layovers. I booked FLL-LAX but included destination to see if anyone would be helpful. But kinda not even the point.

Just wondering if it has happened to anyone else?/how they dealt with it? Even if it happened with other airlines. Thanks.

Is it true that economy seats aren’t provided a hot meal on international flights? Only premium and first class?

I am currently waiting to get approved in r/Barclay to post in there as well.

I was recently approved for the credit card and since I had a JetBlue trip coming up, I saw that it was a no-brainer. Two days after receiving my card, the entire account got shut down for security reasons and I really had to jump through hoops to get that fixed. I was unable to use my card for over a month and was not even able to include anything from my trip on the card, unfortunately. This has all been resolved now, however, the timeline for the promotional spending is continuing nonetheless, and after speaking with a customer service representative, they waived my annual fee as compensation. I wasn’t thinking about this at the time, but the entire reason I opened this card was to get the promotional bonus points, one of the terms for this in addition to the spending amount is that you paid your annual fee in full. I did technically pay it, but then it got refunded to me as reparation. What are the chances that if I hit the spending amount I will still get my promotional bonus points? Had I known this could potentially make me ineligible I would’ve never agreed to waiving the fee. I would much rather put the 5K of spending on another card that would give me better point values if I’m not going to be getting the bonus.

I’m a United 1K flyer and recently booked a JetBlue flight for myself and three companions through United, hoping to keep my UA Premier benefits attached to the reservation. Through phone support, a JetBlue agent was able to assign free preferred/forward seats for all four of us (though they had to manually waive the fee for 2 of the 3 companions, which is weird as the benefits only automatically extend to 1 companion).

Regarding baggage, the agent mentioned that all four passengers are entitled to one free checked bag. However, I’m running into two issues:
1. The United app still displays a $49 charge per checked bag.
2. I am unable to prepay for bags on either system (United redirects me to JetBlue, and JetBlue redirects me back to United).

Does anyone know if the 1K free checked bag benefit actually extends to companions on JetBlue-operated flights booked through United? If not, is there a way to prepay the baggage fees in advance given the system redirection loop? Thanks all!

I booked a flight yesterday through JetBlue on United for next month. Today some tiles ticked in and I hit Mosaic 1. Will the free preferred seat perk kick in for this trip or only for trips booked after I hit status? As of now, it's showing as a paid upgrade.

I recently returned home from the UK flying JetBlue almost 2 weeks ago. My return flight from London Gatwick airport with a layover in Boston was delayed from 12:20pm to 2:36pm departure time. So my arrival time was officially delayed 2hr and 16min. And then when we landed the plane spent additional time waiting on the tarmac for the gate to open up and we didn’t actually deplane until an hour later.

Oh and then the final leg from Boston to Detroit was delayed another 27min.

I submitted the UK 261 claim for an international delay from the UK to the US over 3+ hours. I just wanted to get others opinions if my case qualifies. I know technically my official delay was only 2hr 16min, so I wanted to know if time delay is considered until actually deplaning, not just the plane landing on the ground. And then if the additional time for the next layover would even be considered too?

Thanks, and information is appreciated!

My flight from RDU-BOS Monday morning was canceled, originally was told it was weather, now I’m told it’s not and it was the airlines fault. Seems like a lot of people are in this boat. I ended up getting home about 10 hours later on a different airline that they booked me on.

Has anyone got any compensation other than meals, hotel, car? Sorry if this has already been answered I’m sure there may be a post about this already.

First time JetBlue flyer...I chose to pay "blue" tier ticket price and just get assigned a seat, but on check in it told me there were no non-extra cost seats left, and made me pay an additional $80. I tried to skip this since I was ok with going random, but the pop up window made it seem like I had to. Is this true?

Or do I have to pay for any seat.

For those of you who have purchased a second seat for yourself to have more space due to size, how has the check in process been for you on JetBlue? Is it easy to check in and get your second boarding pass? Trying to plan ahead as I’ve heard some airlines don’t actually make the process easy to work with when the time comes to check in and board the flight. I know it’s easy to book the additional seat but want to see what (if any) issues others may have had when it’s time to actually depart.

Flight from Antigua to JFK yesterday.. was called up to the podium prior to departure because “it was a full flight” and they needed to check my carry-on because there’s not enough space.

I’m allowed one personal item and one carry on. If there’s not enough space on the aircraft for everyone to have that then please change your policy.

Also, please check out my “full flight with no overhead bin space”. This was after they closed the doors before we left. MULTIPLE empty seats and PLENTY of Overhead bin space for my bag. But no my bag was under the plane and I had to wait 30 minutes at baggage claim to get it, all the while trying not to get sick because I suffer from air sickness & altitude change migraines.

Never again JetBlue.

Looks like weather related cancellations, but they were not terribly helpful. I wasn’t automatically rebooked and I lost two days of travel. And the worst part seems to be weather has been fine, especially during proposed travel times.

JetBlue overbooked flight 266 from RSW to BOS today by 4 people. Rather than owning their mistake by bumping the 4 people they allowed to book on a sold-out flight, they are bumping the last 4 people who checked in to a flight two days from now. This makes no logical sense.

Allowing for passengers to overbook shouldn’t happen with today’s technology. Since JetBlue made a conscious effort to allow the overbooking, those who purchased last should be bumped. This is complete BS!!!

Wow Wow Wow Jetblue that’s 3 flights in under one month. How is that possible? I’m just one person and I saw a sea of people at the airports saying they have the same problems with JB. You have managed to mess up, take off late for no obvious reason, diverted and deplaned half a plane, rerouted the same plane with everyone’s luggage on, held the others captive until the three hour mark, not properly update your flight trackers to the proper city the plane landed, leaving unaccompanied minors and families still thinking the plane was in one city as scheduled when it reality it was in another an hour away. JetBlue and again you disssapoint delayed an international flight with no obvious reason or apology or time make up causing missed connection or JetBlue just wow cancelled after a ridiculous amount of time everyone waiting around ederly, disabled, families, babies, hungry and pushing the time back of departure hour to hour claiming weather but we all have eyes and have cellphones that can see a radar, then having staff continuously save face, feel frustrated themselves, have an awful day after day at work, lie about staff coming to the delayed flight flight time, only to cancel saying there are no crew at 1am, scrambling to find hotel accommodations in a city that was already sold out everywhere. Well I knew that was coming. You left your staff at the airport to fend for themselves against angry, frustrated travelers. Who would work for you under those circumstances? Just the higher ups I’m sure with the paycheck perks, salaries, stock and six figures. Why why why why would I keep giving JetBlue the benefit of the doubt and keep coming back to JetBlue. You have no business charging your prices or at all, if you can’t compete in the space properly with adequate and fair proper customer service, accountability, “offering compensation, making restitution, or remitting reimbursements!” resolving disputes that are agreeable and fair and the lack of communication. Beyond disheartening and disappointing! Mosaic might as well call them NoSaics, JetBlue more JetFlue.
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