Seeing all these posts about weather delays, cancellations, and some of the comments people leave has been really disheartening. I think sometimes we forget to have compassion and recognize what a privilege traveling really is.
For a lot of people, this may be their first time traveling at 18 or even 58 years old. They have no idea that summer travel can be chaotic because of thunderstorms, air traffic control delays, and all the usual maintenance and crew issues that airlines deal with.
Some people have been saving for months—or even years—for one special trip. It hurts when that trip is canceled, delayed, or when they’re stranded away from home. We also live in an economy where being stuck somewhere and unable to get back to work can put someone’s job at risk, and finding another job isn’t always easy.
I say all of this because there are kind ways to share advice. Instead of criticizing someone, you can say, “Next time, consider purchasing travel insurance,” or “If your budget allows, have a backup plan with another airline.” I recently saw someone say they always book a refundable backup flight on another airline just in case. That’s not an option everyone can afford, but it’s something to consider if you can.
Choosing the cheapest ticket can save money upfront, but it often comes with less flexibility. Basic fares may have more restrictions, change fees, or make refunds difficult unless your flight is canceled or significantly delayed.
I know that, especially with the way the news and social media have covered things lately, it can seem like JetBlue has been the worst this past week. But the reality is that every airline struggles when operations break down. No airline is perfect, and during major disruptions, customer service often falls short.
I once had an American Airlines employee tell me, “I don’t really care what you think because we’re the only airline with a nonstop route, so you’ll end up flying with us again eventually.” That was incredibly disheartening to hear. Unfortunately, for many travelers, it’s true—there simply aren’t many alternatives depending on where they live or where they’re going.
I say all of this as a reminder that not everyone has an extra $10, let alone hundreds of dollars, to spend on unexpected travel expenses. The protections provided by the FAA and DOT are also limited and generally apply only in certain situations, particularly when delays or cancellations are within an airline’s control.
Do as much research as you can before you travel. Know your rights, understand your fare rules, consider travel insurance, and always advocate for yourself—but do it with kindness. You never know what someone else is going through, whether they’re the traveler trying to get home or the employee trying to help during a difficult day.

Severe weather was their reason last time. I wonder what is it now because MOST or ALL flights to the northeast are extremely delayed or canceled.

This airline really needs to fix the system because this is ridiculous. They’ve been around for so long, they should know and do better!

If you are leaving out of terminal 5 JFK. LEAVE NOW. Fly them frequently and never waited this long in TSA line. Took us 50 minutes

Anyone have tips? For my flight to FL I was able to do it on the southwest website no problem. For the return we are flying jetblue, there is no option online so I called after a 2 hour wait the rep just hung up after they stalled out on ideas to get it done. Second rep the next day after another call had no clue. Is this not a common thing people do? After having a jetblue card and flying them exclusively for years we are just considering another airline going fwd since they can't figure it out.

I would appreciate any tips, I tried email as well hopefully they figure out how to take my money.

How are people doing with their flights today out of Boston? Beautiful day here.

I have a flight tomorrow evening and hoping that they’ve caught up from this past week by Friday night…

Hello. This is our first time as a family flying on Jet Blue. Got the credit card, became TruBlue members and booked everything through JetBlue's website back in January. We're flying Newark to Orlando and then Orlando to Newark a week later non-stop for both flights. We payed for the Blue (I think) fares so we could manually pick our seats to sit together. We have 3 kids under the age of 13.

I was on the website today checking my points and tiles when I got a message on the website saying my seats have changed. It still shows the original bookings as "confirmed" and the correct times.

Here's the problem, although my seats for flying to Orlando are correct, now it shows "Seat: none" for everyone from Orlando to Newark and its asking me to pick a seat for everyone. It doesn't list the original seats we picked that I have the email confirmation for with the picked seats. Every seat on the plane is now shown with an X except for 2 of the orange (Mint I'm guessing) seats up front. On both flights, we had 1 Adult with 1 kid and another adult with 2 kids in 2 rows (one behind the other) because no straight rows of 5 were available.

I never received ANY communication from JetBlue that this changed. The only email I've received from them is that our flight from Newark to Orlando is leaving 1 hour, 45 min earlier with a different flight number and our Orlando to Newark is leaving 7 min later with the same flight number originally scheduled.

I know I'm a few minths away but this is starting to freak me out, especially because I only found out honestly by accident. Been waiting on a call back or someone to answer the chat for an hour now. Just seeing if anyone has run into this or what it could mean. Also, as of now it shows both flights as the same equipment that was originally booked. Thanks for any help.

edited with customer service response

Finally got someone on the line. Our seats were canceled because we had selected seats towards the back and 2 of the 5 seats fell into the unaccompanied minors area.

The problem is now that we basically have to go to the airport that day, tell them we're a family, and be THOSE people that ask other to move so that the adults and kids can sit together IF there are no open disability seats or the minor seats available. And no, I don't care if all 5 sit near each other, but 1 adult need to be with 1 kid, and the other adult needs to be with the 2 other kids.

Or the other options are to pay $75/each to switch flights from the afternoon to the morning.

They never should've allowed us to pick those seats on the website in the first place. This never would've happened otherwise.

If anyone is looking for a teachable moment from the last week of wildfire smoke, storms, and operational meltdowns... Here it is:

BUY TRAVEL INSURANCE, don't cheap out on this. Make sure you get proper coverage for reimbursement of costs when your plans are changed by no fault of your own.

Flight cancelled? Book what you can to get there or home and file a claim for reimbursement.

Hotel deposit or non-refundable? File a claim for the unexpected charges to change or cancel.

Need a place to stay that isn't the airport seats? File a claim for your hotel costs.

Depending on your coverage, there are other reimbursed coverages. Please learn from this week and maybe it will save you a rant on Reddit posting in the future 🤷‍♂️

While everyone was affected by the same weather and NE conditions. The recovery efforts in the operation speak for themselves. Keep in mind JetBlue has a quarter of the fleet size of AA/DL/UA/ and Southwest. Yet they are #1 in cancels and higher percentage wise for their amount of flights they fly per day. They’ve really dropped the ball on the handling of this mess.

So I guess it was some kind of massive failure of JB's system... -and not just weather.

The Air Line Pilots Association has issued a formal statement responding to JetBlue's scheduling system failures that disrupted operations this past weekend. Captain Wayne Scales, chairman of the JetBlue Master Executive Council at ALPA, said JetBlue canceled a significant portion of its schedule, including reducing operations at JFK Airport by half. Delays extended across JetBlue's entire network. According to Capt. Scales, ongoing outages in the company's scheduling system left Crew Scheduling effectively unreachable, with pilots experiencing hours-long hold times. Pilots and crew members were stranded at airports, and the company failed to provide overnight accommodations. Capt. Scales stated: "JetBlue management claims that they are working to stabilize the airline and build consumer trust only to have these systems collapse week after week, weather incident after weather incident." He called on JetBlue management to provide the necessary scheduling software, hotel accommodations for pilot rest, and resources to staff flights. ALPA represents more than 4,600 JetBlue pilots and more than 80,000 pilots total at 42 U.S. and Canadian airlines.

I’ve always been a JetBlue fan, but my last few experiences have been increasingly unreliable. Tonight’s handling of B6 603 from JFK to Vancouver was the worst.

The flight was scheduled to depart at 6:30 PM. The inbound copilot was delayed from Boston, landed around 8:50 PM, and apparently timed out. JetBlue kept moving the ETD in small increments, eventually to midnight, before cancelling at 11:30 PM—more than five hours after the original departure time.

I’m genuinely curious what happened behind the scenes. The captain and the rest of the crew had boarded around the original departure time and waited on the aircraft for hours. If the original copilot had timed out, why did Operations still need more than five hours to decide the flight could not operate? Was a replacement pilot ever realistically available, or was the cancellation decision simply delayed? Even the gate agent told us he would have cancelled much earlier if he had the authority.

The delayed status also prevented us from changing, rebooking, or requesting a refund in the app. The JustAsk desk at JFK was so long that they only allowed passengers with connections to enter, and even then the wait was more than two hours. Hotline and chat wait times were off the chart. Passengers were effectively trapped waiting while other options disappeared.
Delta and United generally allow alternative booking once a flight is significantly delayed. Why doesn’t JetBlue provide the same flexibility?

JetBlue rescheduled my flight today, and I need to request a new flight, since the one they rescheduled me onto was 5 hours earlier than my expected. I've been on hold for several hours in the Chat, and I've tried the text option. They won't let me reschedule online.

Does anybody have advice on how to reach someone who can help?

Flight was canceled and rescheduled for next day after 24 hrs. Tried to get hold of jetblue but their customer service sucks as their automated messages always says they are busy. They ask for call back number and call after 8-10 hrs. Anyways couldn't get hold of jetblue and had to pay for hotel and all expenses till next day. Kept trying to reach out for next few days and after 4 days was able to connect. I asked for my reimbursement of hotel and food but now they are blaming on weather. Nothing wrong with origin or destination weather on the flight day which are both in east coast. Then they say weather was bad along the route and FAA canceled the flight. I ask them where exactly along the way and they keep repeating weather was bad with no concrete answer. Issues:

a) if jetblue is trying to wash their hands off blaming the weather they should be able to tell where. The weather throughout east coast was good that day.

B) How were they able to cancel flight 24 hrs prior and blame it on weather? It would make more sense if the cancellation was a few hours prior to flight.

I will never fly jetblue again. Their customer service sucks and they are not transparent. It seems like their goto reason is to blame the weather.

If I recall correctly - usually sales start sometime between now and August for end of summer/fall fares? Will JB be able to have a sale after having to reimburse folks for the fiasco of the last week lol

I’m trying to use my points for a flight and when I go to apply them, the little wheel keeps spinning and then says seats are unavailable. When I login and try to do it again, it increases the price and the number of points I need to apply and then the same thing seats are unavailable. I’d post pictures. If someone could tell me how to do that. I’d be happy to.

• Back to the old days of stale bagels from a rolling cart and stained carpets. Oh yeah - probably have to sit on the floor too. Don't let the "Art Deco classic style" fool you, that is just trying to perfume a pig.

• The deal allows JetBlue to add up to 12 daily roundtrips at LGA.

• Operations and new flights from Terminal A are expected to begin in 2027 (subject to court/regulatory approval).

• JetBlue has expressed interest in moving its operations to this historic terminal (it previously operated there years ago before shifting to Terminal B). 

• Terminal A is the smaller, Art Deco-style Marine Air Terminal with only about 6 gates. It offers fast security and a classic feel but is separate from the main terminals (a free shuttle connects them).

Note: This is not an immediate full relocation of all JetBlue flights—it's tied to the new slots and will roll out starting next year. JetBlue is still actively flying from Terminal B in the meantime. For the latest, check JetBlue’s website or the LGA airport site before traveling, as gate/terminal info can change.

I’m trying to use my points for a flight and when I go to apply them, the little wheel keeps spinning and then says seats are unavailable. When I login and try to do it again, it increases the price and the number of points I need to apply and then the same thing seats are unavailable. I’d post pictures. If someone could tell me how to do that. I’d be happy to.

My wife has Flighty for her iPhone. I use Flightaware for Android but it lacks other information. Flighty app says our JetBlue flight is stuck at Logan airport because of airport traffic. Flightaware isn't showing that info.

About a week ago, purchased two tickets one for me and one for my wife unfortunately it’s not clearly marked that I was supposed to put in her name anywhere and thought maybe they had you put in that information after purchase so I proceeded to check out and they allowed me without any warning to purchase two tickets under my name. Totally easy fix quick solution change the name on the ticket and we will be good to go. Nope, they said that they have a policy that does not allow you to change the name on the ticket. This is after waiting on hold for an hour and then waiting on a callback for nearly 10 hours. So at 11 o’clock at night, I’m being told that I have to rebook my entire flight and I’m begging and pleading with them because they’re telling me that not only do I have to redo all of that. They’re also going to charge me the current fares instead of letting me cancel my flight and then honoring the price that I paid a week ago. They charged me around five times as much. I originally used 23,000 points and $69. Because of a minor clerical error, they charged me 52,200 points and $321 I have begged and pleaded with everyone for a fair and reasonable solution just honor the price that I already paid. Nothing more nothing less just the terms we originally agreed on with a small clerical revision. The lady at the end of the call said sorry and then hung up on me. Instead of being fair and honoring the price because instead of just changing the name, I had to rebook an entire flight. Now I’m being charged grossly more money and they don’t really seem to care at all or show any understanding or humanness. I want my 27,000 points back and I want my $260 overage back. I’d really like something for my wasted time, but I would settle for that. below are the three separate confirmation numbers. They are all three the identical flights.

I booked a flight yesterday through JetBlue on United for next month. Today some tiles ticked in and I hit Mosaic 1. Will the free preferred seat perk kick in for this trip or only for trips booked after I hit status? As of now, it's showing as a paid upgrade.

Was set to fly out JFK Saturday 7/18 around noon. Boarded plane before rain started. Rain began about 12:30 sat on tarmac for about 3 hours. Deplaned as they said need more fuel for alternate route to LAX. Waited in airport another 2 hours. Re planned and then once again sat for 3 hours, allegedly waiting in line for takeoff. Finally announced they timed out and needed to return to airport to find new crew. Sat in airport til 1 am, they announced no crew located. Flight was cancelled.
JetBlue desk was closed, stranded looking for flight. Kids slept on floor in airport. Also called 800 JetBlue waiting for call back. 10am Sunday found a flight to Houston with a United flight to LAX from Houston. JetBlue flight was delayed, waiting to find a crew. Missed Houston connection flight. Next flight was Monday morning from Houston to SFO connection to LAX on United. The Houston flight was delayed due to tarmac construction. Missed connection flight and booked on a later flight out of SFO. Finally arrived LAX 5pm Monday.

JetBlue eventually called on Sunday afternoon, before Houston flight. They said they would be willing to give me a refund for my cancelled flight. They offered no other monies or vouchers, because they said it was an act of nature, not their doing. Also said they would fly me out on next available, which was Tuesday afternoon.

There’s no place like Home…

I bought a ticket (FLL-LAX) yesterday and paid using the Clarity Pay option. After I clicked the accept and pay option it charged me the first installment but the page loaded as if I hadn’t clicked anything and didn’t move on to show my reservation or confirmation code. I waited 24hrs to see if they’d send me the email but it never came.

Has this happened to anyone?

I contacted them through their chat but they wouldn’t connect me to a rep since I’m not flying in the next 48hrs.

Edit: corrected MIA-LAX to FLL-LAX. Ik they don’t fly directly MIA-LAX, but there are flights one can book, which have layovers. I booked FLL-LAX but included destination to see if anyone would be helpful. But kinda not even the point.

Just wondering if it has happened to anyone else?/how they dealt with it? Even if it happened with other airlines. Thanks.

I recently returned home from the UK flying JetBlue almost 2 weeks ago. My return flight from London Gatwick airport with a layover in Boston was delayed from 12:20pm to 2:36pm departure time. So my arrival time was officially delayed 2hr and 16min. And then when we landed the plane spent additional time waiting on the tarmac for the gate to open up and we didn’t actually deplane until an hour later.

Oh and then the final leg from Boston to Detroit was delayed another 27min.

I submitted the UK 261 claim for an international delay from the UK to the US over 3+ hours. I just wanted to get others opinions if my case qualifies. I know technically my official delay was only 2hr 16min, so I wanted to know if time delay is considered until actually deplaning, not just the plane landing on the ground. And then if the additional time for the next layover would even be considered too?

Thanks, and information is appreciated!

Is it true that economy seats aren’t provided a hot meal on international flights? Only premium and first class?

flight cancelled AGAIN, considering the 9 hour drive at this point

I’m curious to see or hear of any stories for anyone who currently has a vacation package with jetBlue and was affected with weather. With the past few weeks I’m here to see if there’s any examples of how this worked and what your experience was with the weather promise.