So I guess it was some kind of massive failure of JB's system... -and not just weather.

The Air Line Pilots Association has issued a formal statement responding to JetBlue's scheduling system failures that disrupted operations this past weekend. Captain Wayne Scales, chairman of the JetBlue Master Executive Council at ALPA, said JetBlue canceled a significant portion of its schedule, including reducing operations at JFK Airport by half. Delays extended across JetBlue's entire network. According to Capt. Scales, ongoing outages in the company's scheduling system left Crew Scheduling effectively unreachable, with pilots experiencing hours-long hold times. Pilots and crew members were stranded at airports, and the company failed to provide overnight accommodations. Capt. Scales stated: "JetBlue management claims that they are working to stabilize the airline and build consumer trust only to have these systems collapse week after week, weather incident after weather incident." He called on JetBlue management to provide the necessary scheduling software, hotel accommodations for pilot rest, and resources to staff flights. ALPA represents more than 4,600 JetBlue pilots and more than 80,000 pilots total at 42 U.S. and Canadian airlines.

While everyone was affected by the same weather and NE conditions. The recovery efforts in the operation speak for themselves. Keep in mind JetBlue has a quarter of the fleet size of AA/DL/UA/ and Southwest. Yet they are #1 in cancels and higher percentage wise for their amount of flights they fly per day. They’ve really dropped the ball on the handling of this mess.

• Back to the old days of stale bagels from a rolling cart and stained carpets. Oh yeah - probably have to sit on the floor too. Don't let the "Art Deco classic style" fool you, that is just trying to perfume a pig.

• The deal allows JetBlue to add up to 12 daily roundtrips at LGA.

• Operations and new flights from Terminal A are expected to begin in 2027 (subject to court/regulatory approval).

• JetBlue has expressed interest in moving its operations to this historic terminal (it previously operated there years ago before shifting to Terminal B). 

• Terminal A is the smaller, Art Deco-style Marine Air Terminal with only about 6 gates. It offers fast security and a classic feel but is separate from the main terminals (a free shuttle connects them).

Note: This is not an immediate full relocation of all JetBlue flights—it's tied to the new slots and will roll out starting next year. JetBlue is still actively flying from Terminal B in the meantime. For the latest, check JetBlue’s website or the LGA airport site before traveling, as gate/terminal info can change.

Was set to fly out JFK Saturday 7/18 around noon. Boarded plane before rain started. Rain began about 12:30 sat on tarmac for about 3 hours. Deplaned as they said need more fuel for alternate route to LAX. Waited in airport another 2 hours. Re planned and then once again sat for 3 hours, allegedly waiting in line for takeoff. Finally announced they timed out and needed to return to airport to find new crew. Sat in airport til 1 am, they announced no crew located. Flight was cancelled.
JetBlue desk was closed, stranded looking for flight. Kids slept on floor in airport. Also called 800 JetBlue waiting for call back. 10am Sunday found a flight to Houston with a United flight to LAX from Houston. JetBlue flight was delayed, waiting to find a crew. Missed Houston connection flight. Next flight was Monday morning from Houston to SFO connection to LAX on United. The Houston flight was delayed due to tarmac construction. Missed connection flight and booked on a later flight out of SFO. Finally arrived LAX 5pm Monday.

JetBlue eventually called on Sunday afternoon, before Houston flight. They said they would be willing to give me a refund for my cancelled flight. They offered no other monies or vouchers, because they said it was an act of nature, not their doing. Also said they would fly me out on next available, which was Tuesday afternoon.

There’s no place like Home…

flight cancelled AGAIN, considering the 9 hour drive at this point

Is it true that economy seats aren’t provided a hot meal on international flights? Only premium and first class?

My flight from RDU-BOS Monday morning was canceled, originally was told it was weather, now I’m told it’s not and it was the airlines fault. Seems like a lot of people are in this boat. I ended up getting home about 10 hours later on a different airline that they booked me on.

Has anyone got any compensation other than meals, hotel, car? Sorry if this has already been answered I’m sure there may be a post about this already.

I am currently waiting to get approved in r/Barclay to post in there as well.

I was recently approved for the credit card and since I had a JetBlue trip coming up, I saw that it was a no-brainer. Two days after receiving my card, the entire account got shut down for security reasons and I really had to jump through hoops to get that fixed. I was unable to use my card for over a month and was not even able to include anything from my trip on the card, unfortunately. This has all been resolved now, however, the timeline for the promotional spending is continuing nonetheless, and after speaking with a customer service representative, they waived my annual fee as compensation. I wasn’t thinking about this at the time, but the entire reason I opened this card was to get the promotional bonus points, one of the terms for this in addition to the spending amount is that you paid your annual fee in full. I did technically pay it, but then it got refunded to me as reparation. What are the chances that if I hit the spending amount I will still get my promotional bonus points? Had I known this could potentially make me ineligible I would’ve never agreed to waiving the fee. I would much rather put the 5K of spending on another card that would give me better point values if I’m not going to be getting the bonus.

I’m curious to see or hear of any stories for anyone who currently has a vacation package with jetBlue and was affected with weather. With the past few weeks I’m here to see if there’s any examples of how this worked and what your experience was with the weather promise.

My flight has a departure time of 6:30am this Saturday. My boyfriend and I will not have any luggage. My friends and family are giving me all different times. Wanted to hear other opinions.

I’m a United 1K flyer and recently booked a JetBlue flight for myself and three companions through United, hoping to keep my UA Premier benefits attached to the reservation. Through phone support, a JetBlue agent was able to assign free preferred/forward seats for all four of us (though they had to manually waive the fee for 2 of the 3 companions, which is weird as the benefits only automatically extend to 1 companion).

Regarding baggage, the agent mentioned that all four passengers are entitled to one free checked bag. However, I’m running into two issues:
1. The United app still displays a $49 charge per checked bag.
2. I am unable to prepay for bags on either system (United redirects me to JetBlue, and JetBlue redirects me back to United).

Does anyone know if the 1K free checked bag benefit actually extends to companions on JetBlue-operated flights booked through United? If not, is there a way to prepay the baggage fees in advance given the system redirection loop? Thanks all!

I know they have a lot of delays or cancellations but this is really ridiculous.

First time JetBlue flyer...I chose to pay "blue" tier ticket price and just get assigned a seat, but on check in it told me there were no non-extra cost seats left, and made me pay an additional $80. I tried to skip this since I was ok with going random, but the pop up window made it seem like I had to. Is this true?

Or do I have to pay for any seat.

For those of you who have purchased a second seat for yourself to have more space due to size, how has the check in process been for you on JetBlue? Is it easy to check in and get your second boarding pass? Trying to plan ahead as I’ve heard some airlines don’t actually make the process easy to work with when the time comes to check in and board the flight. I know it’s easy to book the additional seat but want to see what (if any) issues others may have had when it’s time to actually depart.

Get ready.

CNN just mentioned air travel all screwed up in NYC area.

I also happen to know there’s a big red and green storm on Radar heading to Boston tonight.

Are we able to have a flight disruption Megathread? The amount of these posts in the last 72 hours has been absolutely wild. Everyone asking the same questions.

Seems like point should be worth the same no matter what. Sounds scammy. Can anyone explain it to me like I'm 5?

Looks like weather related cancellations, but they were not terribly helpful. I wasn’t automatically rebooked and I lost two days of travel. And the worst part seems to be weather has been fine, especially during proposed travel times.

JetBlue overbooked flight 266 from RSW to BOS today by 4 people. Rather than owning their mistake by bumping the 4 people they allowed to book on a sold-out flight, they are bumping the last 4 people who checked in to a flight two days from now. This makes no logical sense.

Allowing for passengers to overbook shouldn’t happen with today’s technology. Since JetBlue made a conscious effort to allow the overbooking, those who purchased last should be bumped. This is complete BS!!!

New Jersey (EWR) to Florida (FLL) flight scheduled 7/21 was cancelled due to weather conditions. They rescheduled my flight for 7/23 but didn’t change my 7/29 return flight. Can’t change my flight now and I’m not too sure how rebooking works since they only offered the first flight to be changed. Idk if I can get a refund and book a different return flight. The cancellation was completely understandable but my trip schedule is affected so I’m hoping to connect to a customer service rep and have my return flight also rescheduled.

I reached out for a call back yesterday, no response. I’ve been waiting 2.5hrs today..

I bought JB tickets for a European vacation next month, long before the war in Iran broke out. I’m also seeing stories about long waits at customs due to the new bio recognition entry requirements.

I didn’t buy trip insurance at purchase, but I’m nervous about disruptions - we have several non-JB European flights.

1.) Is it too late to buy travel insurance?

2.) Should I buy it from JB/Allianz? Or are there better options?

3.) Will JB/Allianz cover the entire trip including the non-JB domestic flights?

hello im moving to another country in a few days and im bringing with me a checked bag and domestic carry on (2nd pic). i know jetblue allows you to also take a personal bag that can fit underneath the seat but im not sure how big this bag can be before they ask you to check it instead? the duffel bag will be pretty lightly packed as im only putting in the toilettries bag, my laptop, a folder map with my papers, my head pillow and a change of clothes since i have a connecting flight. im 100% sure it’ll fit underneath the seat as it deflates but i just want to ask in advance if anyone has boarded with a light duffel like me so i dont have to do the walk of shame when im there lol