as a rep this has to be the most annoying thing in wireless. 3rd party stores arguably do way more damage to the company than help and the customer experience is probably worse than what the reps have to deal with. it’s wrong to judge every tpr off of the majority but man it just feels like every single one does some incredibly shady stuff. working at a corporate location surrounded by tprs is the worst because it’s always “we can’t port your number over, go to a corporate store” “we can’t return home internets, go to a corporate store” “we can’t return a phone we sold you, go to a corporate store” so on and so forth. they’re obvious lies that the general customer doesn’t know but every other tmobile rep does and it gets beyond frustrating. i know a lot of the tpr reps are pressured into these things by management but it still doesn’t make it right

It feels insane to me that there are so many people complaining about T-Mobile after I’ve been shafted for 10 years from Verizon by them changing their plans every 2 years and making them more and more expensive. Sure you can’t get 6 lines for $100 per month anymore from a deal you got 10 years ago but that doesn’t seem like a reasonable expectation with what T-mobile is offering.

I was paying 240 per month for 3 lines+2 watches with Verizon since 2022. In 2024 I cancelled the watches and got a “loyalty discount “ that would need to be renewed every year by calling in. price went down to $194. They always gave me a good deal on a phone as long as they were paid off.

2 years ago Verizon service stopped working in my house and they wouldn’t fix it - fine as long as the wifi works.

My sister‘s phone died Friday and they would not be able to give me a promo on a new phone unless I upgraded that line to their “new plans” which would raise my price to $226 per month. I tried online, on the phone, and in the store. No one could get me a better deal.

The guy in the Verizon store said to go to the T-Mobile store across the street; he didn’t care anyways since they are selling their corporate stores and laying off the staff. he even printed my latest bill to bring over there.

Sister got an iPhone 17 Pro for free, and we are getting $2360 in rebates by moving to T-Mobile and my bill is going down to $160/month taxes and fees included.

So far the service is better than Verizon’s ever was. It feels like Verizon gave up in 2020.

First, T-Mobile doesn't have towers in Alaska, so ALL usage there is considered "domestic roaming". There is a HARD 5GB per month cap on domestic roaming--mobile data apparently gets totally cut off once you hit that cap. There is absolutely NO WAY to purchase additional domestic roaming data. Your only option is to buy an eSIM from another carrier. It seems crazy that the service in Alaska (in the US) is so much worse than their intranational roaming (15-30GB, slows after that, you CAN buy high speed passes).

The issue with international roaming is that they get on you (potentially cancelling your account and forcing you to lose your phone number) if most of your usage in 2-3 consecutive months is international. Buying data passes doesn't seem to help.

If you're on an extended trip/vacation, you can easily get caught unexpectedly.

While it's understandable that the don't want people using massive data internationally, they enforced it strictly based on "over half your usage".

So, if you turn off your T-Mobile SIM and have a Starlink and a local eSIM that you use instead for nearly all of your data and calls--but once a month for 1 minute, you enable your T-Mobile SIM to get, say, a bank's verification code, you violate that provision because 100% of your data, SMS, and phone use was international for 3 consecutive months.

It doesn't matter that it was an Infinitesimally small amount, it was 100% of your usage and that's considered abusive.

So , if you're on an extended vacation/trip, you need to leave your T-Mobile SIM turned totally off the entire time -- or, buy a round trip plane ticket to the continental US so you can quickly make a bunch of calls, texts, and download a bunch of massive files to ensure "most" of your usage is in the US.

It's frustrating that they don't appear to have any provision for trivial usage. And, apparently the only way to get SMS/RCS messages is to enable your SIM (most places allow a Google Voice number for two factor or allow the Authenticator app, but a few places only accept a real cell number).

On a two month trip to Canada and Alaska, I ran into all of this.

Despite buying a Holafly eSIM and a Starlink. 🤬

Following forced migration from a plan dating back to 2005, I discovered a box was checked for a $25/monthly add-on for 110GB data in T-Life. I could not change it myself because on both the app and the website, the add-on management section froze up and gave me the generic "wires crossed" error message, multiple times.

It took an hour in chat to resolve this. First I got a useless bot, then I was waiting for customer service for about 40 minutes, having to keep turning the screen on to see if someone had connected. The rep who finally signed on looked into the problem, figured out what had caused it, and said they would refund the charge (which hasn't actually showed up on my bill yet) and that she had changed the add-on to the free 60GB tier I was supposed to have.

It turns out because a much smaller amount (maybe 5GB) of hotspot data was incorporated into my account at some point, presumably with the transition from Simple to Select Choice, although at the time my bill had stayed the same, in the new transition the system somehow read that as "Charge this customer for a boatload of extra hotspot data."

It also turns out this has happened to others, as noted partway down in this article.

https://arstechnica.com/tech-policy/2026/07/t-mobile-bungled-forced-plan-migration-canceling-some-users-free-lines/

I'm planning to bail for Google Fi or US Mobile as soon as I have a stretch where it won't matter so much if there's a snafu with porting my number.

We've been with Tmobile since the SIDEKICK (2002).

55+ with "price guarantee".

Plan went up 18bucks last year, and another 18bucks this year, plus we lost kickbacks, and now I see that the "free" international roaming is ABSOLUTE RUBBISH (5gb when it used to be unlimited).

Just opened the app, and see my new plan and the new "price guarantee", which is, of course, rubbish.

Leaving Tmobile.

My S23 Ultra developed severe battery drain, so T-Mobile processed a warranty replacement through my Protection 360 coverage.

This is what arrived.

The replacement was visibly used, dirty, poorly packaged, and still had the previous owner’s scratched and peeling screen protector attached. I did not remove it, activate the phone, or transfer any data.

Support offered me a $20 credit and ordered another device, which the automated text explicitly identified as CPO. I canceled that order because I no longer trust the replacement inventory and will keep using my current phone until I upgrade.

I understand that warranty replacements may be refurbished. My issue is that a device presented as certified pre-owned should at least be cleaned, inspected, and properly packaged. Leaving another customer’s damaged screen protector attached means nobody could have properly inspected the actual display.

Is this seriously T-Mobile’s current replacement standard?

UPDATE: Clarification: This replacement was processed directly through T-Mobile’s warranty exchange process, not as an Assurant damage claim. T-Mobile created the order, shipped the device, handled the return, and issued the account credit. I had already returned this device and canceled the second replacement before posting.

After being a loyal 20+ year customer of T-Mobile, this forced retirement is too far for me. After having multiple conversations with various support folks, it is clear that brand loyalty doesn’t actually count for anything. I spend $350 a month for all of my lines and services, and the hike would bump me to $400. Comparable Verizon plans put me at $240 for the same thing.

It’s such a shame that there is no room for carve outs for folks who have a history of loyalty. It’s throwing the baby out with the bath water. I don’t feel like this would have happened with old leadership, but the only way to do anything in capitalism is speak with your wallet.

GLHF folks, but I don’t suggest you let them pillage you for the sake of “reflecting the current needs of mobile users” double talk.

Samsung Promo with Trade (ID260593)

To qualify, purchase a Galaxy Z Fold8, trade in an eligible device in good condition, and be on a qualifying plan.

Eligible plans

Experience Beyond or Go5G Next

Up to $1,900 off
Apple: iPhone 17 Pro Max, 17 Pro, 17, Air, 16e, 16 Pro Max, 16 Pro, 16 Plus, 16, 15 Pro Max, 15 Pro, 15 Plus, 15, 14 Pro Max, 14 Pro
Google: Pixel 10 Pro, 10 Pro Fold, 10 Pro XL
Samsung: Galaxy S26 Ultra, S26+, S26, S25 Ultra, S25+, S25 FE, S25 Edge, S25, S24 Ultra, S24+, S24 FE, S24, S23 Ultra, S23+, Z Fold7, Z Fold6, Z Fold5, Z Flip7, Z Flip6, Z Flip5
Up to $1,100 off
Apple: iPhone 14 Plus, 14, 13 Pro Max, 13 Pro, 13 mini, 13
Google: Pixel 10, 9 Pro XL, 9 Pro Fold, 9 Pro, 9, 8 Pro, 8, 7 Pro, 7, Fold, 6 Pro, 6
Motorola: razr ultra 2025, razr+ 2025, razr 2025, razr+ 2024, razr+ 2023
OnePlus: 10 Pro, 9 Pro
Samsung: Galaxy S23 FE, S23, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21 FE, S21, S20 Ultra, S20+, S20 FE, S20, Note20 Ultra, Note20, Z Fold4, Z Fold3, Z Flip4, Z Flip3
Up to $550 off
Apple: iPhone 12 Pro Max, 12 Pro, 12 mini, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, 5s, 5c, 5, 4s, 4, 3GS, 3G, original iPhone, SE (1st, 2nd & 3rd gen)
Google: Pixel 9a, 8a, 7a, 6a, 5, 5a, 4 XL, 4, 4a
Motorola: razr 2024, razr 2023, edge 2025, edge 2024, edge 2023, edge 2022, edge 2021
OnePlus: 10T, 9, 8 Pro, 8, 8T, 7 Pro, 7T Pro
Samsung: Note10, Note10+, Note9, Note8, Galaxy S10 series, S9 series, S8 series, S7 series, S6 series, A71, A54, A53, A52, A51, A36, A35, A32, A23, A21, A16, A15, A14

Discount is applied via 24 monthly bill credits. Taxes and the $35 Device Connection Charge are due at purchase. Maximum of 4 discounted devices per account.

As shown in the screenshot, it's saying -$8.34/month with $1000 due today. Is it some sort of error or is it actually a discount? If so is there a way to change it?

Just opened T-Life, and a Magenta Nights offer for $100 gift card after opening a new line popped up.

trying to report outage and AI asks to click the button, where is the fkn button here?

Just switched to Verizon after tmobiles ridiculous price hikes. I even tried to talk to T-Mobile but after being on hold for 45 minutes I hung up. Their chat did not work either. Such a shame. They used to be great 7 years ago. Verizon cut my bill in literal half.

Didn't vet any errors when adding 9th line until the last step to " place order" which i am hesitant to do so.
Did a search and people are saying only tmobile employee can do it. Wondering if anyone knows if this works after tlife got improved , and what would be the consequence by doing this myself.

Thanks

Saw this in the T-Life app now and sharing just in case anyone is interested.

I’m being migrated to a new plan in August. My wife and I currently are on a 55+ plan. We have IPhone 12’s, two watches, and the WiFi service.
Does anyone know of or think there’s a plan that would give us IPhone 17 Pro phones? I saw something last night come over saying that T-Mobile is offering free 17’s. TIA

Anyone noticed a file in downloads called "getwifilmsiencryptioncertificate-1.bin"

Bought a new phone. This is the only file downloaded and it must have showed up right after I turned it on without the SIM card in or after turning it on with the SIM card.

Does anyone know what this means, what app might have downloaded this onto my phone, and if I can just delete it?

Thanks!

Is anyone aware of T-Mobile Databases being hacked?

So I got a T-Mobile card about 2 months ago since Verizon has no coverage in my house. T mobile used on my phone for data, Verizon for calls\text.

The T-Mobile number has never been used... Never texted anyone from it, never made any calls, never used to to sign up for anything, even the voice mail is not set up.

Sometime last week, I started getting robo calls on the T-Mobile number, about 5 times a day.

Right now I'm wondering if T-Mobile sold my data, or if it was hacked from their database. It's very concerning.

Howdy. I have 3 lines, and thinking about adding a 4th.

My ATT bill is around $210/month (yeah I know I’m an idiot). I do fairly well and the cost isn’t overly hurting me, but it just pisses me off it’s so expensive. Unlimited Elite plans and I’m sure some other BS on each bill.

2 iPhone 14 max are paid off, one iPhone 17 max has a $950 balance still due in installments ($38/mo).

I’ve had ATT for 20+ years, I’ve never switched.

Would it be better for me to get new phones to replace my iPhone 14s (get new iPhone 17s first) and then take advantage of the $800 per line incentive?

Is there a better/smarter way for us to switch?

I know there are cheaper monthly services out there, but we don’t live in a city and ATT is already spotty in a lot of areas. I’d like to stick with one of the larger providers for now.

Thanks in advance!

The new Fold8/Flip8 offer is $1900 off for Beyond/Next and $1100 off for More/Go5g+/Better Value/More with Appreciation and $500 for everything else but Simple Choice. No mention of Experience Signature plans so I assume they all fall under $500 trade-in unless someone with a migrated plan see a different offer in T-Life.

I’ve seen a lot of posts about if people should take the migrated plan or switch to More with Appreciation.

With the trade-in deals above it seems like a good value to switch to More with Appreciation or even Better Value (if you have no discount or free lines).

$600 savings every 2 years on upgrades is $25/month for people who regularly upgrade (For people who keep their phones forever it can be profitable to upgrade if you do it right).

Many of these posts say More with Appreciation is either cheaper or the same price as their new migrated plan before factoring in taxes and fees difference. Even if taxes and fees is $10/line you’re still saving an extra $15/month in upgrade savings.

Math is a little more complicated for those with a lot of free lines since you don’t get upgrade deals on those lines anymore.

Hello !

I am trying to preorder a phone right now through Samsung but when it ask me for my login information (phone and PIN) it keeps saying it's wrong.

I called T-Mobile to make sure my account is not flagged any way and confirmed the PIN with them so I know it's right.

Has anyone come across this and found a solution ? The rep tried to tell me it's because I still have a balance on the phone but I don't think that's true.

TMobile tethering on my phone with good 5G signal used to be very reliable but recently became very spotty. It happened in multiple locations so that rules out the traffic / other users idea. I also didn't reach my plan's tethering limits yet. Has anyone else experienced anything similar recently?

Already got my first bill since migrating from ONE to ES.

I just went to look at other plans and it tells me a plan change is already in progress.

??? Is this happening to anyone else ?

I've used this iPhone SE 5G on AT&T, Verizon, and T-Mobile with no issue...

Currently I need it on Verizon, so I wanted to activate the $0 T-Satellite 911 eSIM.

The site is refusing, saying my iPhone is locked.

iPhone SE third gen is listed as supported. Anyone know what to do here?