It feels insane to me that there are so many people complaining about T-Mobile after I’ve been shafted for 10 years from Verizon by them changing their plans every 2 years and making them more and more expensive. Sure you can’t get 6 lines for $100 per month anymore from a deal you got 10 years ago but that doesn’t seem like a reasonable expectation with what T-mobile is offering.

I was paying 240 per month for 3 lines+2 watches with Verizon since 2022. In 2024 I cancelled the watches and got a “loyalty discount “ that would need to be renewed every year by calling in. price went down to $194. They always gave me a good deal on a phone as long as they were paid off.

2 years ago Verizon service stopped working in my house and they wouldn’t fix it - fine as long as the wifi works.

My sister‘s phone died Friday and they would not be able to give me a promo on a new phone unless I upgraded that line to their “new plans” which would raise my price to $226 per month. I tried online, on the phone, and in the store. No one could get me a better deal.

The guy in the Verizon store said to go to the T-Mobile store across the street; he didn’t care anyways since they are selling their corporate stores and laying off the staff. he even printed my latest bill to bring over there.

Sister got an iPhone 17 Pro for free, and we are getting $2360 in rebates by moving to T-Mobile and my bill is going down to $160/month taxes and fees included.

So far the service is better than Verizon’s ever was. It feels like Verizon gave up in 2020.

After being a loyal 20+ year customer of T-Mobile, this forced retirement is too far for me. After having multiple conversations with various support folks, it is clear that brand loyalty doesn’t actually count for anything. I spend $350 a month for all of my lines and services, and the hike would bump me to $400. Comparable Verizon plans put me at $240 for the same thing.

It’s such a shame that there is no room for carve outs for folks who have a history of loyalty. It’s throwing the baby out with the bath water. I don’t feel like this would have happened with old leadership, but the only way to do anything in capitalism is speak with your wallet.

GLHF folks, but I don’t suggest you let them pillage you for the sake of “reflecting the current needs of mobile users” double talk.

My S23 Ultra developed severe battery drain, so T-Mobile processed a warranty replacement through my Protection 360 coverage.

This is what arrived.

The replacement was visibly used, dirty, poorly packaged, and still had the previous owner’s scratched and peeling screen protector attached. I did not remove it, activate the phone, or transfer any data.

Support offered me a $20 credit and ordered another device, which the automated text explicitly identified as CPO. I canceled that order because I no longer trust the replacement inventory and will keep using my current phone until I upgrade.

I understand that warranty replacements may be refurbished. My issue is that a device presented as certified pre-owned should at least be cleaned, inspected, and properly packaged. Leaving another customer’s damaged screen protector attached means nobody could have properly inspected the actual display.

Is this seriously T-Mobile’s current replacement standard?

Just switched to Verizon after tmobiles ridiculous price hikes. I even tried to talk to T-Mobile but after being on hold for 45 minutes I hung up. Their chat did not work either. Such a shame. They used to be great 7 years ago. Verizon cut my bill in literal half.

It asked me if I wanted to make changes to my account, I said I only authorize humans to make changes to my account. I had to edit this post because another AI Bot said I was being Negative Nancy.

Samsung Promo with Trade (ID260593)

To qualify, purchase a Galaxy Z Fold8, trade in an eligible device in good condition, and be on a qualifying plan.

Eligible plans

Experience Beyond or Go5G Next

Up to $1,900 off
Apple: iPhone 17 Pro Max, 17 Pro, 17, Air, 16e, 16 Pro Max, 16 Pro, 16 Plus, 16, 15 Pro Max, 15 Pro, 15 Plus, 15, 14 Pro Max, 14 Pro
Google: Pixel 10 Pro, 10 Pro Fold, 10 Pro XL
Samsung: Galaxy S26 Ultra, S26+, S26, S25 Ultra, S25+, S25 FE, S25 Edge, S25, S24 Ultra, S24+, S24 FE, S24, S23 Ultra, S23+, Z Fold7, Z Fold6, Z Fold5, Z Flip7, Z Flip6, Z Flip5
Up to $1,100 off
Apple: iPhone 14 Plus, 14, 13 Pro Max, 13 Pro, 13 mini, 13
Google: Pixel 10, 9 Pro XL, 9 Pro Fold, 9 Pro, 9, 8 Pro, 8, 7 Pro, 7, Fold, 6 Pro, 6
Motorola: razr ultra 2025, razr+ 2025, razr 2025, razr+ 2024, razr+ 2023
OnePlus: 10 Pro, 9 Pro
Samsung: Galaxy S23 FE, S23, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21 FE, S21, S20 Ultra, S20+, S20 FE, S20, Note20 Ultra, Note20, Z Fold4, Z Fold3, Z Flip4, Z Flip3
Up to $550 off
Apple: iPhone 12 Pro Max, 12 Pro, 12 mini, 12, 11 Pro Max, 11 Pro, 11, XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, 6s Plus, 6s, 6 Plus, 6, 5s, 5c, 5, 4s, 4, 3GS, 3G, original iPhone, SE (1st, 2nd & 3rd gen)
Google: Pixel 9a, 8a, 7a, 6a, 5, 5a, 4 XL, 4, 4a
Motorola: razr 2024, razr 2023, edge 2025, edge 2024, edge 2023, edge 2022, edge 2021
OnePlus: 10T, 9, 8 Pro, 8, 8T, 7 Pro, 7T Pro
Samsung: Note10, Note10+, Note9, Note8, Galaxy S10 series, S9 series, S8 series, S7 series, S6 series, A71, A54, A53, A52, A51, A36, A35, A32, A23, A21, A16, A15, A14

Discount is applied via 24 monthly bill credits. Taxes and the $35 Device Connection Charge are due at purchase. Maximum of 4 discounted devices per account.

Hello !

I am trying to preorder a phone right now through Samsung but when it ask me for my login information (phone and PIN) it keeps saying it's wrong.

I called T-Mobile to make sure my account is not flagged any way and confirmed the PIN with them so I know it's right.

Has anyone come across this and found a solution ? The rep tried to tell me it's because I still have a balance on the phone but I don't think that's true.

Howdy. I have 3 lines, and thinking about adding a 4th.

My ATT bill is around $210/month (yeah I know I’m an idiot). I do fairly well and the cost isn’t overly hurting me, but it just pisses me off it’s so expensive. Unlimited Elite plans and I’m sure some other BS on each bill.

2 iPhone 14 max are paid off, one iPhone 17 max has a $950 balance still due in installments ($38/mo).

I’ve had ATT for 20+ years, I’ve never switched.

Would it be better for me to get new phones to replace my iPhone 14s (get new iPhone 17s first) and then take advantage of the $800 per line incentive?

Is there a better/smarter way for us to switch?

I know there are cheaper monthly services out there, but we don’t live in a city and ATT is already spotty in a lot of areas. I’d like to stick with one of the larger providers for now.

Thanks in advance!

Ive worked phone sales before at a cricket. my location went under so now i did ny interview here and seemed to go well.

Crickets training was basically completely on your own, had a dozen virtual assignments that took about an hour each, ended with 2 zoom calls, then just working the floor till you learned. From what i heard T-mobiles is 2 weeks of 8 hr zoom meetings.

Anyway, how is it working there, do you feel satisifed with your pay/coworkers? (Mine is 23 an hour for first 2 weeks, then 18 an hour +50% comm on account services like insurance)

TMobile tethering on my phone with good 5G signal used to be very reliable but recently became very spotty. It happened in multiple locations so that rules out the traffic / other users idea. I also didn't reach my plan's tethering limits yet. Has anyone else experienced anything similar recently?

This might sound strange, but recently I've had some inbound calls where the person says they are returning my call. I believe someone is spoofing my number for scam calls. The odd thing is, I get inbound caller ID ("Wireless Caller"), but when I open Scam Shield, the call is not listed? Why would this happen?

The reason I'm leaving T-Mobile is primarily because of T-Life and the growing reliance on automated customer service support which I find totally useless. I've never had a problem solved by the so-called AI customer services. With this in mind, are any of the major carriers or MVNO's offering reliable customer service?

My experiences with Google Pixel support have been good, and my son has been using Google Fi for several years. I'll pay extra for reliable support.

Hi, i am looking for a new phone on a budget after my A71 has started to barely function, but I'm really unsure of what to look for, just looking around it doesn't really seem like there's much that is any good in my price range my basic stipulations are:

something that functions and isn't going to breakdown on me after 3 months
isn't ios or apple (just not interested, sorry)
and is within the price range of 200-250

I am still looking on my own for something, but thank anyone for any help they can lend

Hi all, I’m desperate for some help. About 3 months after returning from a trip to Canada, my iPhone 17 refuses to connect to a T-Mobile tower and is constantly looking for Rogers service. So, I don’t have any cellular connection.

It’s been two weeks of being bounced back between Apple and T-Mobile, both on the phone and in-store and the problem has not been fixed. I have done every reboot and reset possible, set up the phone like it was new and still have the problem.

T-Mobile’s last statement (other than blatantly lying to me and saying they’d put a note in my account so I could get a new phone on a store, which didn’t happen and the store said couldn’t happen) was that I had to return it through my Apple warranty because the phone is only 4 months old. Apple said maybe they’ll look at it if I mail it in but because all their diagnostics say the phone is fine, they won’t replace it.

Anyone with knowledge, tips, suggestions on how to either fix the problem or navigate the T-mobile vs Apple blame game? I’m desperate.

Greetings, I am having some difficulty various samsung phones (S24, S25, A17) at a specific location. This location is a suburban area where the official T-Mobile map (https://www.t-mobile.com/coverage/coverage-map) shows dark purple (5g Ultra capacity), but the phones will not stay connected, this is both indoors and outside. They periodically go into emergency only mode. I have taken the phones to the local T-Mobile retail store and changed the SIM, but still the same issue. At this point I am planning building a solid WiFi network so we can use WiFi calling. What is the best router and access points for this application? I have experience with networking but just not specific for WiFi calling.

If it’s asking you to pay the remainder balance of a phone despite you being on a plan that has a yearly upgrade included, did the yearly upgrade thingy fall off?

Feel the automatic migration from Magenta 55+ to Experience Signature 55+ (2 lines at a $12 increase) doesn't offer anything I really need (hotspot, etc).

So, I tried with a very good live Customer Care agent today. Provided plan code from PDF linked here (from Android Authority)but best I could do was plan price ($110) found PLUS taxes and fees.

Had planned to upgrade our phones this year so thought better upgrade plan via Experience More 55+ would be best.

After 75 minutes, we concluded that I'd try the offered Experience Signature and see what the offer was when Pixel 11's are introduced next month and we could see actual numbers.. Without asking, I was thanked and offered a good monthly bill credit for a year.

Wondering if anyone was able to actually get the Experience More 55+ TI jump from Magenta 55+ ?

(For those wondering, walking is probably not an option as I have the introductory WiFi offer for $25)

Talked to Care today, and they offered to move my 3 lines from Go5G Plus to Experience Beyond TI (C26BYDTI2). Unconventional, I know.

Apparently, though, I'd lose my BOGO promo (ID240374). I was expecting the $8 price bump on the GO line with Insidr, but not losing the full promo.

Any insights on whether the BOGO line discount will actually drop? Thanks!

edit to add: T-Force was my second stop and they also said it might drop, hence why I wanted to triple-check here before declining this offer.

Financed or on loan for a repaired phone. I think even if you turn in an unlocked phone, assurant/T-Mobile gives you a T-Mobile locked phone ?

As the title says my data and calls have not worked on my phone for the last 2 weeks. No one else on my account is having this issue either! At first my calls and data was spotty then it just got worse and worse. My phone switches from saying T mobile to Emergency calls only frequently. The real kick is when I turn on my Ubigi e sim I use for travel I can shop there data plans while connected to there network no issue.

I opened a ticket with T-Mobile the middle of last week. So far I have spoke with the same guy 4 times. Each time he does not really have a fix for me and does some basic troubleshooting. I have racked up a total of $40 in credits already a bit more on each call.

They say they have ongoing network optimization issues in my area. They currently don't have an estimated time to fix the issues still even though they knew about it already when I first reported my issue. They told me today they expect the work to be finished sometime before the end of the year. Its like really? My phones not going to work for another 4 months?

I am in north jersey near NYC and near the stadium some of the world cups games are going on in. I have a strong feeling this has a lot to do with my issues but why does no one else on my account or that I know that has tmobile having issues?

I am very much consider leaving tmobile at this rate but my father really wants to stay as we have been a customer for close to 25 years. I have opened a ticket and spoke to a manager already but does anyone have other ideas or advice for me?

TLDR: Is anyone have a complete loss of service and date in north jersey?

Today customer came in 5 minutes before closing long story short they told us we had to stay extra in the store because they got in there in time. Was upset when was told we can set up an appointment for tomorrow long story short ask for all our names and said he knows the manager. How do you guys deal with that? We also have customers that think tmobile is a McDonald drive thru for upgrades when they are on their lunch break.

Shopping for TCL 70 Pro - noticed it is $120 cheaper on the TM site than on Amazon. Willing/able to pay full price, but I don’t want to add/upgrade my plan.

Doesn’t seem possible from their site.

Am I correct?

Is it cheaper because they are trying to get me to upgrade to a more expensive plan?

I don’t use my phone hardly at all - I don’t need more data than what I have, but I do need a newer phone (current is a Samsung S9 w/weak battery).

TIA

Starting July 23, T-Mobile is temporarily increasing its Refer-a-Friend reward to $250 for both people.

The existing customer who makes the referral will receive $250, and the new customer who switches to T-Mobile will also receive $250.

The maximum referral payout will also increase to $750 per calendar year, including any referral rewards you’ve already received this year.

My thought: It looks like they’re pushing for new BAN activations to boost the numbers in their next quarterly report.