Bought the car brand new near the end of 2024 from dealership.
Took it into the dealership after front driver side brake caliper seems to have been sticking / and having grinding / vibrations when releasing brake.
They checked the front and back calipers stating they're fine but both front and rear left brake pads are essentially metal on metal and right side brakes close to the same point. 80% driven on the highway which is pretty ridiculous for them to be gone like this unless they used the cheapest brake pads I've ever seen.
On top of that they wanted $1800 before tax to change the brakes and rotors which would be $600/hr for labour. Going to pay a ridiculous diag fee of $170 before tax and going to take it to my mechanic now to check.
Also tried to contact their support and [[email protected]](mailto:[email protected]) is no longer in service and 1-800-894-4212 was a dead line which I tried calling 5 times with dial tone response.
Pretty disappointed in general with this brand now and probably won't buy another one of their vehicles in the future.
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Edit; So I got into contact with the corporate customer care with the new number and shortly afterwards got an email saying;
Regrettably, the replacement of components under normal maintenance, such as brakes, pads, rotors and any other element subject to normal wear and tear, is not covered by warranty. These are the responsibility of owner, along with maintaining the vehicle as per the maintenance schedule.
Ironically their own maintenance schedule is 24,000km and that's only overall inspection.
Anyway, went to the dealership and the service manager couldn't really believe it so had them test drive and check all brake calipers and besides them running low on grease they're perfectly fine and since I live in Ontario even said there's still almost no rust still after the two winters.
So far he delayed the diagnostic fee and is going to talk the regional manager next week as he really wanted to push for it to be fully covered or me just paying the labour fee and taking it back after 10,000km to see if it happens again. ( Would've done it without any issues within first 18 months but needs to argue there's no clear signs of the car sitting and even then at worst they should still last at minimum 35,000km )