r/RobloxHelp 8h ago

Roblox Error why the hell do i have the classic roblox face

Post image
13 Upvotes

I was looking in the catalog to find something interesting then when I switched to r6 for some reason the classic face came back. I look at my heads and I wasnt wearing anything. I selected a head and removed it to see if it would revert back but it didnt. Am I missing an update or smt????


r/RobloxHelp 17h ago

Question / Not a bug will headless be 10% / 20% off with roblox plus?

Post image
12 Upvotes

if you have roblox plus, do you get a discount on headless bundle like you do with other items/gamepasses/etc you buy? or does plus not apply since headless is only available for a limited time?


r/RobloxHelp 3h ago

Roblox Website Bug What happend? I've never played this game before and its in my continue section.

Post image
9 Upvotes

r/RobloxHelp 14h ago

Roblox Studio Bug I made a game where you talk in chat while you sit in a table and when I did the age thingy for roblox to check which ages my game is for it said its for all ages but now its listed as 16+

Post image
9 Upvotes

r/RobloxHelp 9h ago

Roblox Client Bug SUPER crazy and frequent lag spikes or stutters on a good pc?? or at least a pc that can/should be able to run roblox just fine

Enable HLS to view with audio, or disable this notification

6 Upvotes

i don't even know i also have this thing where my render will stutter on roblox and create like these microfreezes that also mess up audio too and it's getting really worrying and i don't see another soul with this issue SOMEONE PLEASE HELP😭😭😭


r/RobloxHelp 20h ago

Ban Help Account got deleted, because of a linked other account I've never heard of.

Post image
5 Upvotes

My account got deleted yesterday. As you can see in the ticket, it got deleted because of a different random account. I've never heard of or seen an account starting with (@As...). I've also never heard of linking accounts before. The ticket says to contact support via Violations a Appeals if the two account shouldn't be linked. I have submitted five tickets now, all of them got the same reply, a copy-paste probably ai generated message saying that I still violated the Roblox Community Standards, even tho I did nothing wrong on my account that has been I suppose falsely linked to the random other one (I still have no idea what is linking or how it works). I also haven't gotten a reason for the other account's ban.I don't know what to do. Help.


r/RobloxHelp 4h ago

Ban Help HELP! Hacked for 2 million value in limiteds + IP BAN on all accounts.

4 Upvotes

please read: my account got hacked. i had high value limiteds, such as all the king of the night crowns. it was the “someone is impersonating you” scam. i was dumb and fell for it, i know. i wasn’t thinking, i know. anyways, please, please give me advice or any help. they changed the email and phone number and username and password and authentication codes, etc. i think my account is terminated/banned? it says “account not found” when i try to enter my username and click next.

i understand i can do something called a rollback? i tried putting in a roblox support but it says “too many requests”. so, how long do i need to wait until i can try again? i want to get in touch with a HUMAN agent, not AI. do i need to tell the AI i want to speak to a human, and threaten that ill take legal action/have papers written up? i do somewhat know a lawyer. do i keep submitting multiple requests? can i call them? is there anything?

furthermore, all my other/alt accounts got IP banned, including the accounts of my family friends who stay with us and have the same IP. how can i get all of our accounts back? do we have to all submit separate roblox support? please someone help. anyone. i am desperate. i know i was dumb, i understand, you don’t have to tell me. so please just instead give me advice anyway you can. what can i do?!! anyone have similar stories and succeeded?? thank you. 💔


r/RobloxHelp 13h ago

Roblox Support Help Rollback being denied, even when I’m in the right

4 Upvotes

Alright, so let me just start by saying this.
Around 13 days ago, on the 9th of July at around 2:16AM (when I was literally sleeping), my account got hacked and was eventually terminated. During the time my account was compromised, the hacker stole my Limited items, which were worth around $6,000 USD (or in other words, 600k Robux) in total. Ever since then, I've been going back and forth with Roblox Support trying to get my items back, but nothing seems to be getting anywhere.
The thing that really frustrates me is that Roblox can restore stolen items, but they just keep refusing to do it in my case. Every response I get is basically the same, and it honestly just feels like I'm getting false hope.

They keep telling me they can't restore my items because they were supposedly "USD bought," but that's just not true. I've never bought Limiteds from the black market or any third party websites. Everything I owned came from either trading or buying items legitimately through Roblox.
The biggest thing that confuses me is that one of the items that got stolen, my (8bit royal crown) was literally bought through Roblox. That purchase is in my transaction history was recent, so I don't understand why nobody has bothered to actually check it. If they looked through my purchase history properly, they'd see that I got it legitimately, the same goes for the other items.

I've sent them evidence showing that my account was hacked, including login information and other proof, but it honestly feels like nobody is actually looking into my case. Instead, I just keep getting the same copy and paste replies over and over again.
At this point, I don't even know what else I'm supposed to do. I'm not asking for free items or anything I didn't own. I just want the items that were stolen from me to be returned. I really wish someone at Roblox would actually take the time to review my account properly instead of assuming my items were obtained illegally, because if they did, they'd see that everything I owned was obtained legitimately.


r/RobloxHelp 13h ago

Is this a scam? This is a scam link, right?

Post image
4 Upvotes

It’s ”Roblox-com.info” and not ”Roblox.com.” Also, their account didn’t even show up on the Roblox app✌️


r/RobloxHelp 19h ago

Question / Not a bug Anyone else's performance drop really hard?

Thumbnail
gallery
4 Upvotes

I'm usually running 240 fps, but since this morning I've been on low fps which is annoying. I've updated everything on my PC, and restarted it, I'm not sure what else to do lol


r/RobloxHelp 4h ago

Question / Not a bug Roblox Lag/Spike

Enable HLS to view with audio, or disable this notification

3 Upvotes

I play on PC and I have a really good PC but these past few days I’ve only been lagging on Roblox. It doesn’t matter what game I play on Roblox but then I can get on Fortnite Minecraft Apex legends, etc. and not lag as y’all can see in the video I normally average around 14-30 ping but every 3 to 10 seconds it spikes. Is anyone else having this problem and how do I fix it?


r/RobloxHelp 11h ago

Ban Help [Reuploaded] Is there a new moderator online or something?

Post image
3 Upvotes

I have been banned about an hour ago for apparent “safety violation” and the latest activity is a bunch of jumbled characters and no chat logs attached, this account has received minor bans before and the actual chats that were moderated WERE attached to the latest activity. As to why I say “Is there a new moderator online or something?” Is because just yesterday, someone get banned for the EXACT. SAME. THING. It looks straight up copy and pasted


r/RobloxHelp 11h ago

Roblox Client Bug I am stuck in Light Mode

Post image
3 Upvotes

I can’t change the theme on the Roblox app on my PC. It’s only a problem on the desktop app, not on my phone or browser. The option is usually in Device Preferences, but it’s not even there. My friend also doesn’t see it. Has anyone else experienced this and is there a way to change it to dark mode?


r/RobloxHelp 12h ago

Roblox Support Help Can I get a refund?

3 Upvotes

a while back I bought all the game passes in a game called Elemental Awakening. it was available in england at the time and I could play it. one day I couldn’t find it anymore or play it but the game was still up, turns out it got region locked as it had paid random items without being disabled in certain regions.

I contacted Roblox support and they said they can refund but need a few more details, them ghosted me and gave me someone else and I had to restart the whole process again and I never got a reply.

it was like 1500 robux which I got robbed by Roblox and It would be useful since I want to advertise my own game.


r/RobloxHelp 14h ago

Roblox Client Bug My Xbox signed me out of my Roblox account and I can’t get back in

3 Upvotes

I put in my account information and the sign in button doesn’t work


r/RobloxHelp 17h ago

Roblox Support Help High items and gamepass price

Thumbnail
gallery
3 Upvotes

I have been dealing with this issue for weeks, I have no idea why i need to pay more robix just to get a gamepass

Meanwhile my brother just needed to pay half the price

Does anyone know a way to fix it?


r/RobloxHelp 23h ago

Roblox Support Help Roblox fps/lag after update

Thumbnail
gallery
3 Upvotes

Specs:

Ryzen 7 3700u, 8 gb ram

and yeah i already know the specs are low end but i use fastflags to prioritize fps over graphics. i usually have atleast 90-120 fps in forsaken (with fastflags) before, but after updating my roblox this week, my fps has been really bad to the point where i cant even reach a stable 60 fps.

before the roblox upd, my memory takes around 1900mb, cpu and gpu frametime being stable aswell, but after the upd, my mem usage is lower, cpu and gpu still about the same but i cannot maintain 60 fps whatsoever which also applies to other games that arent graphic intensive.

its been like almost 3 months since roblox started to get laggy for no reason. i coulda sworn this fps/lag was fixed in the previous upd since i barely lagged, but now its become much worse and idek why.

(network ping on the image is 120ms+, but i usually get around 40-70ms and i prob lose around like 2-3 fps)

edit: ive also reinstalled roblox but its no use


r/RobloxHelp 2h ago

Question / Not a bug Is there a way to find old unavailable games?

2 Upvotes

I'm currently looking for the ids of two unavailable games. I have their names, but I just can't find them. Is there an easier way to find them?


r/RobloxHelp 2h ago

Ban Help How to fix

Post image
2 Upvotes

I got terminated for a charge back I appealed but nothing happed I had this account since 2019 and i dont want to lose it , can someone help please ?


r/RobloxHelp 3h ago

Roblox Support Help HOW TO RECOVER 2STEP VERIFICATION?

2 Upvotes

As I was clearing storage for my phone I accidentally uninstalled my Authenticator App and I realized that I didn't backup my 2step verification method on any google accounts. Luckily I saved my backup codes and was able to login but I've already used two of them. I can't do anything to get it back since the data is already gone and I can't generate a new one without having to always use the 2step verification method. How do I bring it back? (I already backed up my account in case it happens again)


r/RobloxHelp 5h ago

Roblox Client Bug Getting VC warning and bans even though I'm 21+?

2 Upvotes

I was 18+ server of MICUP and i have a 21+ account but people are saying profanities just fine without getting banned and the second i try and say anything was being warned, Any reason why? Do I have to say the words in a way that isn't directed to someone?


r/RobloxHelp 6h ago

Question / Not a bug Findung a game

2 Upvotes

So me and my friend where thinking about a game we used to play where you can 1v1 as like homelander, omni man or batman etc but neither of us can find it. Does anybody k ow the name of the game or if uts shut down?


r/RobloxHelp 6h ago

Roblox Support Help My account got hacked and even if I give them all the evidence I have they still reject me.

2 Upvotes

My account got hacked a few days ago after clicking a link that I thought was Roblox's homepage.
I tried logging in but the hacker had already logged in and changed the password and email.
I tried Roblox support but they've taken more than a week to respond so I closed to the ticket and make another one with billing category to get a faster response, I've sent 5 different appeals and all of them have been rejected. I've given them all the evidence I have, old passwords, badges, Gamepasses even when I was paying for premium on the account. most frequently played with friends, most recently added friends, Login locations, Original email. and they still don't believe me and refuse to reset my account and disable the 2sv. I don't know what other evidence to give them as I don't have any, I don't have receipts nor codes for Robux Giftcards. I'm requesting help.
Can someone please tell me if I just need to stay persistent, need more evidence or just give up, Please help me


r/RobloxHelp 7h ago

Question / Not a bug made other accounts

2 Upvotes

i made accounts for friends and im worried if they ever do something crazy and get it termed will it connect all the way to my main account. everyone probably gonna flame me its stupid but I just wanna know if theres anyway I can somehow unconnect it to me as i been seeing people get banned for being connected to accounts they arent related to. I already deleted the accounts from the login screen where it shows all your accounts but is it enough done and is there anyway to prevent getting banned for just making the account not breaking the rules and is it possible i can get banned


r/RobloxHelp 8h ago

Account Help Cannot Recover Account!!!

2 Upvotes

Around 2-3 days ago, my roblox account was suddenly logged out of all my devices and when I tried to log back in using forgot password or even with one time code, I am not receiving any of it through the email I connected with my account.

I may have been wrong on this part but I kept trying to receive a code or reset password but it just kept not showing up on my email. I checked the spam folder, I checked the promotions, social, updates, everything but not a single code was send to me.

Im not using any VPN when trying to log in to my account and I'm not sure but I don't think my account was hacked either since I have 2fa and I haven't received any email regarding that.

I'm stuck and I'm getting worried that I cannot recover my account back since when I did contact support, it did send the one time code to make a ticket but it never fully went through because of an error that I should try again later.

Has anyone gone through this problem, and if so, have you fixed it? How?

Any help and any ideas would be very appreciated I am at my wits end

Edit: I forgot to mention that my other accounts that has an email connected to them works perfectly fine and sends the code to their email, it's just my main account that is not sending me the emails for password resets or one time codes for log in.