Alright, so let me just start by saying this.
Around 13 days ago, on the 9th of July at around 2:16AM (when I was literally sleeping), my account got hacked and was eventually terminated. During the time my account was compromised, the hacker stole my Limited items, which were worth around $6,000 USD (or in other words, 600k Robux) in total. Ever since then, I've been going back and forth with Roblox Support trying to get my items back, but nothing seems to be getting anywhere.
The thing that really frustrates me is that Roblox can restore stolen items, but they just keep refusing to do it in my case. Every response I get is basically the same, and it honestly just feels like I'm getting false hope.
They keep telling me they can't restore my items because they were supposedly "USD bought," but that's just not true. I've never bought Limiteds from the black market or any third party websites. Everything I owned came from either trading or buying items legitimately through Roblox.
The biggest thing that confuses me is that one of the items that got stolen, my (8bit royal crown) was literally bought through Roblox. That purchase is in my transaction history was recent, so I don't understand why nobody has bothered to actually check it. If they looked through my purchase history properly, they'd see that I got it legitimately, the same goes for the other items.
I've sent them evidence showing that my account was hacked, including login information and other proof, but it honestly feels like nobody is actually looking into my case. Instead, I just keep getting the same copy and paste replies over and over again.
At this point, I don't even know what else I'm supposed to do. I'm not asking for free items or anything I didn't own. I just want the items that were stolen from me to be returned. I really wish someone at Roblox would actually take the time to review my account properly instead of assuming my items were obtained illegally, because if they did, they'd see that everything I owned was obtained legitimately.