r/Omaha • u/Future-Rain-6601 • 22h ago
Local Question Ironwood Ink Tattoo shop won't refund my $400 deposit after the artist canceled 2 hours before my appointment
I’m a travel nurse, so my schedule is pretty fixed and I don't live in the area curious if I'm being unreasonable here.
I booked a tattoo appointment and paid a $400 deposit 1.5 months ago. Two hours before my appointment, the artist canceled. I completely understand that emergencies and unexpected things happen, and I wasn't upset about the cancellation itself.
The issue is what happened afterward.
The shop offered me a few dates to reschedule, but none of them work because my travel contract ends soon and I'll be leaving the area. I explained that I wouldn't be in town anymore and asked if I could get my deposit refunded since the cancellation wasn't on my end.
They told me the deposit is non-refundable but said I could book with another artist at the shop. The problem is that I specifically chose this artist. Absolutely no hate to the other artists, but I am not interested in anyone else doing my tattoo and I am not interested in getting the tattoo from someone else just to avoid losing my deposit.
From my perspective, I held up my end of the agreement. I showed up, was available for my appointment, and the cancellation came from the artist. Since they couldn't accommodate my schedule before I leave, it feels unfair that I'm out the deposit.
Has anyone dealt with something similar? I have filed a chargeback, and I want to avoid having to pursue this legally.