r/Monitors • u/Dr-White_Beard • 10h ago
Discussion Flipkart forced a refund on a defective ₹4,400 2K monitor instead of replacing it, and the technician tried to scam me.
Hey guys, I need some serious advice on how to deal with Flipkart. During the recent Goat Sale, I scored an absolute steal: a MarQ 24-inch 2K 100Hz monitor for just ₹4,400 (usually costs well over ₹12k).
When it arrived on July 6, the display was defective—massive screen bleeding and 3 dead pixels. I immediately raised a replacement request on July 7, which Flipkart accepted. They promised a technician would visit in 2–3 days to approve the swap.
Instead, I got hit with an endless 15-day delay. My return window closed on July 13 while customer care repeatedly gave me the scripted "the technician will visit today" response.
Yesterday, the technician finally called me, but instead of inspecting the monitor, he demanded an OTP so he could cancel the request from his end! I refused, asked why he hadn't shown up for two weeks, and he just hung up on me.
Today, I checked the Flipkart app and saw they unilaterally changed my replacement request to a refund, with a pickup scheduled for tomorrow.
Here is the problem: I don’t want a refund. The product page has completely vanished from Flipkart, meaning the stock is likely gone. I cannot buy any other 2K monitor for ₹4,400 ever again.
Should I refuse the pickup, keep this defective monitor, and try to fight for a partial discount/cashback? Or should I hand it over for the refund and just pray they don't scam me on the money? Has anyone dealt with this forced refund/OTP scam loop before?