I got this email (see below) but I can't tell if my original seat reservation still stands. I see my reservations in my purchase history, but no info if they're still active. Train number changed from RJ383 to RJ13463 and now ends at Hamburg-Altona instead of Hamburg.
Does anyone know the best way to handle this?
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Dear Customer,
we would like to inform you that there has been a change to your ticket Koebenhavn H - Hamburg Hbf on 20.8.2026.
The timetable on the route of the connection has been changed. For more information, please search for the connection again.
Search connection
You can exceptionally use your ticket on other trains to you destination within its validity period, even on a different route. However, you must use the same carriers for which the ticket was purchased (e.g. ČD, DB ÖBB, PKP, ZSSK).
Present this email to the conductor on the train. For trains with mandatory seat reservations (marked in the timetable with the letter R in a box), it is necessary to secure a seat reservation. Passengers can request reimbursement of the costs of a newly paid seat reservation from the issuing company (e.g. ČD).
Information for train staff
The passengers presenting this Confirmation have been informed by ČD that their journey is subject to timetable changes/train cancellation/missed connection.
Which means that they cannot use the connection for which they purchased a ticket.
Therefore, they may use any other train in the direction of this destination even via another route, on the same day. The passengers have been informed that they must use the same carriers (e.g. ČD, DB, ÖBB, PKP, ZSSK) stated on their ticket(s). For trains with obligatory reservation (marked with an „R“ in the timetable) a new seat reservation is compulsory. The passengers may claim reimbursement of costs their issuing undertaking (e.g. ČD).
Ticket exchange or refund
We apologize for the changes and wish you a pleasant journey.
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