A important document under my name was approved by USCIS, and the card was mailed on May 20, 2026. USPS tracking shows it as Delivered, but I never actually received it.
I’ve already:
- Filed a non-delivery request with USCIS, but they denied it because USPS shows the package as delivered and not returned.
- Opened an investigation with USPS with a Missing Mail
Claim.
-Confirmed with my apartment management that they never received the package and that it wasn’t turned in by any residents.
Recently, I had a friend visit the Cardiss Collins USPS location on my behalf as I’m not currently in the country. They looked into it and told my friend that the package was delivered to the apartment building on the 14th floor(my apartment floor). They also said that they aren’t even the direct courier and they went through someone else?? They also said they were not actually the branch that handled the delivery, even though the USPS tracking history shows that the package went through their ZIP code branch.
Following their advice, I called the USPS office that they said should have handled the delivery. That office then told me they have no record of the package and that they weren’t the ones who handled it either, and they directed me to yet another USPS location, a deadend because that number didn’t belong to any USPS.
So now I’m being bounced between multiple USPS offices, each saying another location is responsible, while tracking still shows the package as delivered.
I’m currently trying to obtain:
GPS delivery scan information, Carrier interview results, Written confirmation if USPS determines the item was misdelivered or lost.
My concern is that USCIS has already told me that because tracking says “Delivered,” I would need to file a new Form with another filing fee. I’m hoping that if USPS confirms it was misdelivered, I might have a stronger case to ask USCIS to reissue the card instead.
Has anyone experienced something similar?
Were you able to get USPS to confirm a misdelivery in writing?
Is there a particular USPS office or department I should be asking for instead of getting redirected from one branch to another?
At this point, it feels like no USPS office wants to take ownership of the investigation, and I’m not sure how to get someone to actually review the GPS scan and carrier records. I’ve called up multiple USPS locations, even outside of Chicago just to get any lead or progress but nothing.
Any advice or similar experiences would be greatly appreciated