consi leaving tmo. verizon requires me to add my IMEI number just to look at plans. I wanted to see what the cost breakdown would be, but its a total sh!tshow. I guess there’s a reason why they don’t want me to see the prices. if you make it complicated to see what the monthly price will be, I can’t tell if you’re competitive or not, and the inconvenience automatically makes me assume they’re not competitive.

such a dumb way to run a business.

This outage is the final nail in the coffin. Bill went from $128 to $200 in 3 months. Service is always crappy in my area. Metro PCs and T-Mobile are better lol. I guess I’m venting but wow I’ve never had a worse experience than using Verizon. Baffling I’ve always heard ATT and Verizon were top in the United States.

I've been with Verizon for almost 3 years. Before discounts, I was paying about $160/month for 5 lines.

Then I got a 12-month loyalty discount, and my bill dropped to around $70/month. Now that it has expired, Verizon wants $280 this month and $185/month going forward—with no changes to my plan, even though I was told my price was locked.

On top of that, I still have a new loyalty discount and the Home + Mobile discount, yet my bill is higher than it was before any discounts.

Customer support even told me they would bring it down to $108/month, but nothing changed. I've just been transferred from one agent to another with no resolution. Now I'm expected to pay $280 this month, which is ridiculous.

Has anyone dealt with this before? Is there a department that can actually fix it? It's frustrating that staying loyal seems to get you punished instead of rewarded.

I have a phone interview coming up next week just wondering if I could get any advice on what they will ask me. I’m assuming it’s more of a general screening to make sure i’m a real human being. What should I expect?

I switched to Verizon (from Verizon prepaid) 2.5 years ago. They lured me in with discounted phones, etc. Fast forward to now, it looks like my loyalty credit was just removed, and my bill increased by $20. I'm regretting my decision. If I pay off the phone, can I get out of the contract?

I’m looking for help from an official u/VerizonSupport rep regarding a billing / account issue that keeps happening even after I set up payment arrangements through customer service.

Very briefly:

• I’ve paid the $10 fee multiple times to make payment arrangements with reps.
• Even after giving specific dates and being told my services would stay active, my lines have still been disconnected.
• Each time that happens, I get charged $20 per line fees across several lines (phones, tablets, watches), which keeps driving my bill higher and making it impossible to get caught up.

I’m disabled and honestly overwhelmed by repeated phone calls and chats that don’t fix the problem. I’d really appreciate it if a Verizon support representative could respond here and let me know how to DM or contact you directly so I can provide my account info and a detailed timeline privately, and get these fees and arrangements reviewed.

Thank you.

Okay so essentially, i had t mobile and for two lines me and my partner were paying $180 a month, we decided to switch to xfinity because it was $40 a month for both lines for like 48 months as per their promotion. When xfinity ported my partners number it took about 2 minutes and everything went fine, when they ported my number it kept saying it failed, i called t mobile but they said they couldn’t help since i cancelled my service to transfer to xfinity, and i spent hours on the phone with them for 3 days (from my partners phone because had no service 3 days during all of this) they finally figured out that the number was ported to verizon. the xfinity repped called verizon’s customer service and attempted for them to release the number (ive had it for 10 years and its connected to everything and it was super important i keep my number). verizon said they couldn’t do anything because they can’t port a number out without it being attached to an account, and essentially told me and xfinity to either kick rocks or join verizon if i didn’t want to lose my number, the rep was really pressuring me to do it that very minute before they gave the number to someone else (from what i know that would be super unlikely to happen so fast). I essentially didn’t really have a choice and joined verizon, how long do i have to wait before i can leave verizon or do you guys think i should just stick with it to avoid a situation like this all over again? the coverage is so so so bad, ive never had any issue with t mobile, the coverage and data was extremely fast, with verizon im lucky if i ever have 2 bars of service, and the 5g is so incredibly slow, if it even works. my partners xfinity service is great and works everywhere mine doesn’t. im just at a loss of what to do if someone can give me some recommendations!

EDIT: someone on this thread was super convinced i lied and there was no way verizon could somehow port my number, so i messaged verizon and this is what they stated. i guess im not sure what i had to lie about or what benefit that would give me but just wanted to clear it up. thank you guys for the help!

https://imgur.com/a/6FxNYoQ

https://imgur.com/a/P2pM2Y6

The unrequested political ads and solicitation of funds by politicians had been unbearable, necessitating me just turning off the phone in years past. Seriously, US politicians beg for money more than the homeless people they disenfranchise!

This year, I’ve been able to block all texts that are not from contacts from dinging my phone. They are “quarantined” (as I call it) in a txt spam folder for review/blocking. It has saved my sanity.

Thank you

What's going on?? What's the latest update? When will the services I pay for be back up and running outside of the US? This is getting ridiculous and the lack of coverage on this has been an absolute joke. Verizon will lose many customers over this, including me.

So glad they finally realized how abysmal their n5 is. Even though it's on lte, the connection is way more responsive and plenty fast

Hey all. I have been on Verizon since I was in high school over a decade ago, and I've always been the type to simply trade in my phone and upgrade it through their internal deals whenever I've paid it off. I currently have an S22 Ultra on the (now deprecated, apparently) 5G Do More plan, and it's long been paid off, but since it's worked great and continues to work great, I've held off on thinking about upgrading. However, early into owning an S22 Ultra I found out through experience that there's a hardware defect in the phone which causes the 5G antenna to disconnect, usually through dropping it. I had to get the phone replaced (twice, in quick succession), but since it wasn't paid off at the time I didn't have the option of switching to a different phone. Luckily, the last replacement hasn't seen this issue (so far) but I know that it could succumb to this issue any day now, and to boot the screen has cracked recently. Since it's been awhile I figured now is a good time to look for something else.

All that said, I'd heard that the upgrades through Verizon are sort of a scam from someone I know, and that kind of tracks but I didn't know the legitimacy of the claim. Something something the price of the phone is outweighed by the price of the plan they require for deal eligibility. So, I'm wondering if I should still go with the trade-in (and subsequent move to Unlimited Ultimate) for an S26 of some kind, or if it'd be better to finance a phone from someplace else and activate it through Verizon. Alternatively, I could get a lower-tier plan and get a lesser deal on a trade-in, but I don't know. What would y'all recommend?

I activated service last night and everything is working in regards to my phone and I got my Disney+ and Netflix set up but when I try to access MyVerizon app or set up my Apple Watch plan the systems acts like I don't even have an account at all.

Is there like a wait or something. This is ridiculous. I can't get anything from any of the agents.

I’ve had Verizon for years. We have 4 phones and a watch on our plan. I ported one line to Google Fi on the 19th and the service didn’t work for me, so I ported back to Verizon yesterday. After about 3 hours on the phone with customer service they finally got the port back to Verizon to go through and the phone worked. A little later my phone all of a sudden loses service and when I go to the MyVerizon app it says the service is suspended. I haven’t been able to get it fixed. Any ideas how to get this resolved quickly? They mentioned one bill, but I’ve never had fios.

I’m using the same iPhone 17 that I had before, which was purchased directly from Apple. The 3 other phones work without issue.

Edit: in case anyone has this issue in the future, the store fixed it in less than 2 minutes.

Hi all,

Looking to transfer my phone line from my current account (shared with my parents and sibling) to my wife's family plan (her, sibling, sibling-in-law, and their parents). Made a little more complicated by the fact that my parents and I are now estranged (unfortunately lost them very abruptly to conspiracy theories and online disinformation 🙃)

Is it really as simple as it seems? My wife and I are both account managers on our current plans and I just want to be sure I am not missing anything before making the switch.

1) I initiate on my end as Account Manager

2) She accepts on her end as Account Manager (selecting proper plan and all that)

3) That's it?

Appreciate any confirmation!

No pre-order? Wth man.

I was also having issues overseas and my guess is that it is with the company that Verizon uses for international roaming. I called Verizon and an agent “refreshed” my line and I now have service again. Let me know if this does/doesn’t work for you

Was traveling to Hong Kong past couple of days and using the monthly international plan with no issues. Today, both of my iPhones can’t receive any signal or service. What gives?

Hey yall, I'll cut to the chase- I am still on my ex's phone plan, we had an agreement he would continue the monthly payments because he owes me a lot of money. Was fine for a few months, but now our service has been cut off as he didn't pay for the last 2 months (only now was notified, as the service was cut). My phone is still needing to be paid off, I have around $350 left to pay on it.

My first thought was to pay my phone off, & get off his plan. But, since its disconnected I have to pay the past due (about $280), on top of paying the $350ish to pay my phone off, & I think an additional $20 to reactivate my phone? I really don't want to have to pay more than absolutely necessary, at least in one large payment, as money is tight atm....does anyone have any advice?

If I called Verizon customer service, do you think they may let me pay the reactivation ($20) fee, pay off my phone, then move to my own plan? Or could I attempt to make a minimum payment, reactivate my phone, then move to my own plan? Literally any advice or insight would help 😅

Hi, I’m having some issues logging into my old, disconnected account. I need to do this because I need to retrieve an old bill so that I can show my state government proof I was in DC for an old tax return. Can someone help?

Current Verizon rep here, and guess what? I'm getting laid off on the 15th. Corpo rep, gets a LOT of people from nearby Victras with problems upon problems.

Young guy comes in, he went to Victra to get one home internet. Decent sale. The Victra agent adds 3 home internets, 8 phone lines on ultimate and stacks every line with EVERY perk plus protection. Bro has been sitting in a house with presumably no internet for 3 months because he's on a never pay list.

I try to help this guy. Call customer service, a guy swears up and down he made it so the account will be reactivated by EOD and credits (which were promised by another rep by the 21st of this month) would be sent for approval. I send cx home, then I call in right before my shift ends because I was suspicious. Lo and behold, the next rep confirms that the other guy did NOTHING and proceeded to get as many departments on call as possible (she talked to them on my behalf) to get something. She's amazing, took another hour.

Previous to calling either rep, I was thrown between 4 departments because no one wanted to take responsibility for the credits btw. Someone even told me to send him back to the original store. Fact: stores aren't even able to credit 1/5 of $2300, let alone a Victra.

Anyways, that sweetheart put in a credit request (takes time for approval) and put a suppression on the bill to prevent it from going to collections for another month. Since I was an hour past my shift, I had to take her word on it and called in a third time this morning. The third guy (american) confirmed everything the previous rep did went through, but told me the account won't reactivate because its in a 'never pay' status which is the new account version of 'non pay'. This comes with a bonus restriction of no overrides being applicable.

I texted my district manager with info about the customer. Maybe he can get somewhere because I don't exactly trust customer service to get things done without you personally leering over them. I have a vacation starting tomorrow (yay me) so I'm putting all the pressure of this on someone so I don't have to think about this poor 23 y/o who has the patience of a SAINT getting screwed over by indirect. He can only get Verizon internet in his apartment btw. His account was deactivated 2 months ago.

BTW I'm only getting laid off because indirect is taking my store. 60% of traffic is elderly, and I have 100% five star reviews. Verizon's reputation is gonna tank extremely hard once Victra gets their hands on this 'people get off the plane and travel directly to this store despite it being 20 miles from the airport and there being a dozen stores between' location.

I can only hope this gets resolved before my last day, I really want to fix things for this poor guy.

Service has been in and out all morning in Toronto. I got punted onto Freedom Mobile at about 6:30 AM (I had been roaming mostly on Bell and Rogers before that). I quickly lost service after connecting to Freedom Mobile. SOS appeared on the phone until about 9:30 AM, when I was able to connect to the Rogers network. Now, since about 10:15 AM, I've gone back to SOS. Thankfully, I'm in buildings all day where I'm able to connect to Wi-Fi, but I am worried what would happen if someone tried to give me an old fashioned phone call. What a mess.

After living through the Verizon outage back in January, I got myself an AT&T prepaid eSIM as a backup secondary line. I'm starting to come to terms with the fact that, after years of being with them, Verizon is just not the company it used to be. I'm not deciding anything right now, while I'm abroad for a few more weeks, but I'm heavily considering switching my primary line to an AT&T postpaid account. Two outages in one year is unacceptable (granted, I understand that I'm only experiencing this one because I'm in Canada, but still — international roaming is a part of what I pay for with Unlimited Ultimate). If Verizon isn't holding up their end of the bargain, I think it might finally be time for me to take my money elsewhere.

Wow, looks like they are increasing those trade-in promos to match the "new" and improved prices.. Most likely this will mirror the new iPhones in the fall too. $52/month credit on unlimited ultimate is pretty sick.

I have two promos, $1400 & $1900... that's a solid credit.

Save $1400 off Galaxy Z Fold8 Upgrade on Plus
Save up to $1400 off Samsung Galaxy Z Fold8 and Samsung Galaxy Z Fold8 Ultra w/ Guaranteed Trade in on Unlimited Plus.
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&

Get Galaxy ZFold 8 On Us with upgrade on Ultimate
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Save $1000 off Galaxy Z Fold8 Upgrade on Welcome
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Currently in Tokyo and have full bars connected to SoftBank but cannot load or do anything with it regardless of my connection. I know it’s been down for a while now and have been waiting for a chat room agent for about 3 hours. Writing this from cafe WiFi, I could barely find my hotel because of this issue. Crazy I am paying $100 for this international plan for it to bust, thanks Verizon.

I am in Spain. Had no service for a couple of hours then service was back up for a couple of hours. Now it has been down again for at least the last hour. Any one else having problems again?

Hi,

Just joined on Tuesday and during the process was asked to port or provide a recent bill. Uploaded the bill and that went fine and completed the process.

Oddly enough, my lines have a $40 activation fee when I was told there wouldn’t be one.

I do see a $15 promotion on each of my lines bringing them to $30 each - which is correct.

However, the rep told me 4K is included, it’s not. Was also told international is included it also isnt. So now i am debating being asked to be moved to MyPlan - is that still possible? Would I keep my switcher discount?

Thanks