Current Verizon rep here, and guess what? I'm getting laid off on the 15th. Corpo rep, gets a LOT of people from nearby Victras with problems upon problems.

Young guy comes in, he went to Victra to get one home internet. Decent sale. The Victra agent adds 3 home internets, 8 phone lines on ultimate and stacks every line with EVERY perk plus protection. Bro has been sitting in a house with presumably no internet for 3 months because he's on a never pay list.

I try to help this guy. Call customer service, a guy swears up and down he made it so the account will be reactivated by EOD and credits (which were promised by another rep by the 21st of this month) would be sent for approval. I send cx home, then I call in right before my shift ends because I was suspicious. Lo and behold, the next rep confirms that the other guy did NOTHING and proceeded to get as many departments on call as possible (she talked to them on my behalf) to get something. She's amazing, took another hour.

Previous to calling either rep, I was thrown between 4 departments because no one wanted to take responsibility for the credits btw. Someone even told me to send him back to the original store. Fact: stores aren't even able to credit 1/5 of $2300, let alone a Victra.

Anyways, that sweetheart put in a credit request (takes time for approval) and put a suppression on the bill to prevent it from going to collections for another month. Since I was an hour past my shift, I had to take her word on it and called in a third time this morning. The third guy (american) confirmed everything the previous rep did went through, but told me the account won't reactivate because its in a 'never pay' status which is the new account version of 'non pay'. This comes with a bonus restriction of no overrides being applicable.

I texted my district manager with info about the customer. Maybe he can get somewhere because I don't exactly trust customer service to get things done without you personally leering over them. I have a vacation starting tomorrow (yay me) so I'm putting all the pressure of this on someone so I don't have to think about this poor 23 y/o who has the patience of a SAINT getting screwed over by indirect. He can only get Verizon internet in his apartment btw. His account was deactivated 2 months ago.

BTW I'm only getting laid off because indirect is taking my store. 60% of traffic is elderly, and I have 100% five star reviews. Verizon's reputation is gonna tank extremely hard once Victra gets their hands on this 'people get off the plane and travel directly to this store despite it being 20 miles from the airport and there being a dozen stores between' location.

I can only hope this gets resolved before my last day, I really want to fix things for this poor guy.

International roaming still down for others, or just me

We pay 164 right now , and want to know if that’s a good deal

I am in Spain. Had no service for a couple of hours then service was back up for a couple of hours. Now it has been down again for at least the last hour. Any one else having problems again?

Hi,

Just joined on Tuesday and during the process was asked to port or provide a recent bill. Uploaded the bill and that went fine and completed the process.

Oddly enough, my lines have a $40 activation fee when I was told there wouldn’t be one.

I do see a $15 promotion on each of my lines bringing them to $30 each - which is correct.

However, the rep told me 4K is included, it’s not. Was also told international is included it also isnt. So now i am debating being asked to be moved to MyPlan - is that still possible? Would I keep my switcher discount?

Thanks

What's going on?? What's the latest update? When will the services I pay for be back up and running outside of the US? This is getting ridiculous and the lack of coverage on this has been an absolute joke. Verizon will lose many customers over this, including me.

One by one, all 4 of my family's VZW cell phones have lost all connectivity here in France this morning. "Emergency Calls Only". Is anyone else overseas seeing outages? Kinda ridiculous...this is the third VZW outage I've seen here since June 2024!

Wow, looks like they are increasing those trade-in promos to match the "new" and improved prices.. Most likely this will mirror the new iPhones in the fall too. $52/month credit on unlimited ultimate is pretty sick.

I have two promos, $1400 & $1900... that's a solid credit.

Save $1400 off Galaxy Z Fold8 Upgrade on Plus
Save up to $1400 off Samsung Galaxy Z Fold8 and Samsung Galaxy Z Fold8 Ultra w/ Guaranteed Trade in on Unlimited Plus.
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&

Get Galaxy ZFold 8 On Us with upgrade on Ultimate
Save up to $1900 off Samsung Galaxy Z Fold8 and Samsung Galaxy Z Fold8 Ultra
Device payment purchase w/ upgrade smartphone line on Unlimited Ultimate req’d. Less up to $1900 trade in/promo credit applied to account over 36 month device payment term

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Save $1000 off Galaxy Z Fold8 Upgrade on Welcome
Save up to $1000 off Samsung Galaxy Z Fold8 and Samsung Galaxy Z Fold8 Ultra w/ Guaranteed Trade in on Unlimited Welcome. Device payment purchase w/ upgrade smartphone line on Unlimited Welcome req’d. Less up to $1000 trade in/promo credit applied to account over 36 month device payment

This outage is the final nail in the coffin. Bill went from $128 to $200 in 3 months. Service is always crappy in my area. Metro PCs and T-Mobile are better lol. I guess I’m venting but wow I’ve never had a worse experience than using Verizon. Baffling I’ve always heard ATT and Verizon were top in the United States.

A couple days ago before coming to China, I switched my iPhone 17 pro to the ultimate plan. I was fine an hour ago but suddenly I'm not getting service on my phone. I tried turning off my phone, putting it in airplane mode, resetting my network settings and it didn't work. My friend's service is fine though and I'm using his hotspot to send this post. What is going on?

Switched to Unlimited Ultimate and now in Korea traveling. Cellular service was working okay ~3 hours prior now completely will not connect to the cellular towers.

Currently tried the following:

1. Airplane mode toggling/cellular service toggling

2. Manually selecting cellular towers (tried all that were listed)

3. Ensured that roaming was enabled.

4. Reset network settings on iPhone.

5. I can't login to my Verizon account because I can't receive text messages for verification. I tried calling the international number through a VoIP but since it is a +1 based number, not sure if it's connecting to a domestic support although stated as international.

Any ideas on what to do next?

I’m definitely gonna leave these guys once my contract is up I think if I can’t get this resolved.

I can have four or five bars of LTE and absolutely no service no data nothing

If I leave the setting Data Roaming>5G enabled the it still seems to go to LTE in certain areas.

The 5G UW is drastically better in my areas

I've been paying Verizon premium prices for almost six years, but lately I feel the service has declined. In DMV area, 5G often performs worse than 4G, especially in crowded areas. I frequently have to toggle airplane mode just to get a usable connection. It also feels like Verizon is focusing more on AI and cost-cutting while outsourcing technical jobs, instead of improving the overall customer experience. Is anyone else experiencing this?

Like many others I am traveling abroad right now with no service (which is beyond unacceptable for such a major US carrier) - that said, what recommendations do you all have for a reliable, easy to set up, and pay by day eSIM?

Service has been in and out all morning in Toronto. I got punted onto Freedom Mobile at about 6:30 AM (I had been roaming mostly on Bell and Rogers before that). I quickly lost service after connecting to Freedom Mobile. SOS appeared on the phone until about 9:30 AM, when I was able to connect to the Rogers network. Now, since about 10:15 AM, I've gone back to SOS. Thankfully, I'm in buildings all day where I'm able to connect to Wi-Fi, but I am worried what would happen if someone tried to give me an old fashioned phone call. What a mess.

After living through the Verizon outage back in January, I got myself an AT&T prepaid eSIM as a backup secondary line. I'm starting to come to terms with the fact that, after years of being with them, Verizon is just not the company it used to be. I'm not deciding anything right now, while I'm abroad for a few more weeks, but I'm heavily considering switching my primary line to an AT&T postpaid account. Two outages in one year is unacceptable (granted, I understand that I'm only experiencing this one because I'm in Canada, but still — international roaming is a part of what I pay for with Unlimited Ultimate). If Verizon isn't holding up their end of the bargain, I think it might finally be time for me to take my money elsewhere.

Hey guys, need some help verifying some info I got from Verizon today.

We are currently stationed OCONUS (Germany) we have been here for 18 months and I have 2 lines on the international plan on an eSIM.

Beginning of this year, roughly January (can't remember the day), I added a 3rd line, same plan, on an eSIM. It was activated and was working as it should.

Today, the 3rd line on a samsung s22+ took an update and it hasn't worked since. There is a 🚫 symbol where the network coverage usually is and it only allows emergency calls. Wi-Fi works.

I called Verizon, and we did all the troubleshooting. reset mobile networks, deleted the eSIM, readded it (it says Verizon Wireless-unknown number now)

Tech said the unlimited plan wasn't added on the 3rd line, he added it, still nothing.

3rd line still has no service and tech states that it is due to being overseas. After 90 days, Verizon kicks off phones off the network due to a Verizon Policy and that could happen to our other 2 lines.

Is this accurate? Anyone have any advice on how to proceed with getting service back. Will this happen to our other 2 lines?

Hi all,

Looking to transfer my phone line from my current account (shared with my parents and sibling) to my wife's family plan (her, sibling, sibling-in-law, and their parents). Made a little more complicated by the fact that my parents and I are now estranged (unfortunately lost them very abruptly to conspiracy theories and online disinformation 🙃)

Is it really as simple as it seems? My wife and I are both account managers on our current plans and I just want to be sure I am not missing anything before making the switch.

1) I initiate on my end as Account Manager

2) She accepts on her end as Account Manager (selecting proper plan and all that)

3) That's it?

Appreciate any confirmation!

I have a phone interview coming up next week just wondering if I could get any advice on what they will ask me. I’m assuming it’s more of a general screening to make sure i’m a real human being. What should I expect?

Currently in Tokyo and have full bars connected to SoftBank but cannot load or do anything with it regardless of my connection. I know it’s been down for a while now and have been waiting for a chat room agent for about 3 hours. Writing this from cafe WiFi, I could barely find my hotel because of this issue. Crazy I am paying $100 for this international plan for it to bust, thanks Verizon.

Just popped up on my wife’s phone so now looks like service has been restored

What is everyone’s current rate with Verizon. We just got hit with our most recent bill and it’s clocking in at $715. We have 7 lines (large family). We do a decent amount of traveling and rely on decent cell/internet service.

Previously our bill was about $500 (which honestly feels like a lot IMO). I’m looking at the bill and it seems our loyalty credits have all been cut, hence the $200 increase.

My husband is very partial to Verizon but after this insane increase I’m beyond willing to look into other plans (that guy at Costco was offering me a plan with phone upgrades for everyone for around $300 month for 7 lines). If anyone knows anything/benefits we could possibly get to lower our bill down to a more reasonable price, please lmk. I get a small discount via my employer and another for autopay/connected the fios and cell plan.

Are we just doing it wrong or is this a typical pricing thing with Verizon?

Hey yall, I'll cut to the chase- I am still on my ex's phone plan, we had an agreement he would continue the monthly payments because he owes me a lot of money. Was fine for a few months, but now our service has been cut off as he didn't pay for the last 2 months (only now was notified, as the service was cut). My phone is still needing to be paid off, I have around $350 left to pay on it.

My first thought was to pay my phone off, & get off his plan. But, since its disconnected I have to pay the past due (about $280), on top of paying the $350ish to pay my phone off, & I think an additional $20 to reactivate my phone? I really don't want to have to pay more than absolutely necessary, at least in one large payment, as money is tight atm....does anyone have any advice?

If I called Verizon customer service, do you think they may let me pay the reactivation ($20) fee, pay off my phone, then move to my own plan? Or could I attempt to make a minimum payment, reactivate my phone, then move to my own plan? Literally any advice or insight would help 😅

So glad they finally realized how abysmal their n5 is. Even though it's on lte, the connection is way more responsive and plenty fast

No pre-order? Wth man.