Iām looking for advice regarding a serious tyre-fitting incident involving mycar Harrisdale in Western Australia.
On 17 June 2026, I had all four tyres replaced, balanced and a wheel alignment completed at this branch.
Approximately one month later, I discovered that one wheel had four of its five wheel bolts missing. Only the locking wheel bolt remained. I had unknowingly been driving the vehicle normally during that period, including commuting to work and carrying my partner and colleagues.
I returned the vehicle to mycar Harrisdale. The branch installed four replacement wheel bolts, but I was not provided with a new invoice, job sheet, inspection report or written record of the work performed.
During the discussion, Gary told me that because I returned approximately one month later, there was no warranty, and that the branch had already āabsorbedā the cost of the replacement bolts.
I found that response extremely concerning. My complaint was not about tyre wear or the 30-day tyre satisfaction guarantee. It concerned four wheel bolts being found missing following a service in which all four wheels had been removed and refitted.
I am now seeking an independent inspection of the affected wheel, bolt seats, hub threads, wheel bearing and wheel/hub run-out. I am also considering lodging a formal complaint with mycar Head Office and WA Consumer Protection.
Has anyone experienced something similar with mycar or another Australian tyre shop? Should the business cover the independent inspection and any resulting repairs?
I will update the post if mycar Head Office provides a formal response.