r/forhire • u/vertCS • 11h ago
Hiring [Hiring] Customer Service & Admin Assistant — UK e-bike business — 30 hrs/week — $15/hr
I run a small e-bike business in the UK and I'm hiring a remote assistant to handle customer service and day-to-day admin, 30 hours a week. Ongoing role, not a one-off project. Open to candidates anywhere — South Africa or similar timezones preferred so there's live overlap with UK hours.
**The work**
- Front line for customer enquiries: email, phone and social messages. Order updates, delivery chasing, warranty and repair questions, the occasional complaint.
- Booking in service and repair appointments, managing the diary
- Supplier emails and light research (parts, stock, pricing)
- Social media: scheduling posts, replying to comments and DMs
**What I need**
- Excellent written and spoken English — you're the voice of the business, so this is the one I won't budge on
- Customer service experience: calm and helpful with someone whose bike is late
- Organised and self-directed — remote, no one over your shoulder
- Confident with email, spreadsheets and social platforms
- Reliable internet and a quiet setup for calls
- Able to cover UK business hours [e.g. 9am–3pm UK, Mon–Fri]
No e-bike knowledge needed, I'll train you on the product.
**Terms**
- $15/hour, 30 hours a week
- Paid weekly/monthly via Wise or Payoneer.
- Short paid trial task first, paid at the same rate, then ongoing
- Simple written contractor agreement, you handle your own local taxes
Please DM me if interested. Include: your location and timezone, your availability in UK time, a couple of lines on your customer service background, and your rate if it differs from the above.