r/dexcom Jun 07 '26

Support Issue Urgent Notice

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67 Upvotes

Anyone get this email? Be careful of there folks!
Text from email:

Users with sensors from affected Dexcom G7 lots (1725204004 and 1725069002) should not use those sensors and can call Dexcom Technical Support in the US at 1-844-478-1600 to request replacements. Please keep record of your affected device(s) serial number for traceability purposes – this is required to confirm your no cost replacement. More information on how to determine if sensors are from an affected lot and what action to take is available at www.dexcom.com/theft-check.
 
Please visit www.dexcom.com/theft-check for additional background and instructions to fulfill the requirements associated with this action including the full version of the Urgent Medical Device Notification.

Potential Harm Associated with Stolen Product
 
Lot 1725204004: G7 sensors that are not properly sterilized have an increased risk of skin infection. 
 
Lot 1725069002: G7 sensors from a lot with an elevated internal testing failure rate have an increased risk of having no sensor readings available or experiencing sensor inaccuracy that includes the potential for missed detection of a hyperglycemic event or incorrect treatment decisions that can result in patient injury, including medical intervention to prevent permanent injury or impairment.
 
Additionally, due to the unknown storage and handling conditions these sensors may have undergone during the distribution, these sensors may present additional risk. 
 
Status of the Investigation
 
Dexcom traced sales of this stolen product back to Pharmsource, LLC, who is not an authorized Dexcom distributor but supplies some independent pharmacies and DME distributors in the United States. Pharmacies that purchased product from Pharmsource should take extra care to review their inventory.
 
Dexcom's authorized distributors provide Dexcom G7 sensors to the largest pharmacy retailers and medical distributors in the United States and around the world. Pharmacy retailers and medical distributors who receive Dexcom product from authorized Dexcom distributors are not impacted. Educational samples are also not impacted.
 
Dexcom is working closely with the FDA and other authorities to ensure patient safety and to investigate this crime. As of now, this issue is mostly impacting customers in the US. We have identified limited impact outside the US (OUS) and continue to investigate. Due to this issue primarily impacting the US and required language translations and additional infrastructure necessary to support customers outside the US, communication to US customers will precede communication to OUS customers.
 


r/dexcom May 23 '26

Mod Approved [OC] Build Your Own Dexcom App update- G7 setup fixed

38 Upvotes

Update July 5, 2026

  • Fixed an issue on the G6US app that would cause the app to crash if the newest version of Samsung Health was also installed on the phone. The file name of the fixed version will end in "a".

 

Hello!

Super happy to announce that I have officially released a new working version of the G7 app. The app is still based off of base v1.6.1.4537, but it has these updates:

  • Initial setup for new install fully works again!

  • Option for local broadcast of readings to other apps like AAPS. This follows the same pattern as it worked with G6 BYOD and requires the EXTERNAL_PERMISSION to be granted in the app receiving the readings.

  • More countries supported. Previously, accounts for some countries were not supported, but many of those should work now (yes including Canada). If your account still can’t login, let me know what country it is tied to and I’ll see if I can fix it.

 

Additionally, I recently updated the G6 US app to fix an issue with old transmitters that could cause crashes and spotty readings making it to Clarity/Follow. Also updated some of the build dependencies for faster build times

 

As it did previously, the modified G7 app still allows you to run the app on any (Android 10+) device, allows screenshots, allows rooted devices, and removes the geofencing or country of residence check that prevents you from setting up the app in a different country than your account country.

 

Here is the link to the Google Form: Build Your Own Dexcom App

 

Problems/Troubleshooting

First check here: Troubleshooting/FAQs

Any other issues, just post here or send me a PM (not a chat, I don't ever check chat messages). I am not as active on Reddit as I used to be but I still try to reply to any messages or comments.

 

Want to help/support the project

This project requires a significant amount of cost and time to run and operate. You can support the project on Patreon and that is the best way to be notified of new updates.


r/dexcom 4h ago

Allergic Reaction Severe allergic reaction

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21 Upvotes

I’ve used the G6 for years with no real problems. But, of course I had to switch to the G7 and applied my first one a couple weeks ago. It started itching soon after installing it, and got worse. Finally I took it off after about 8 days. I was left with a pretty severe rash that looks like a bad sunburn. I’m debating whether to try another since I have 8 left.

I’ve read some posts with ideas, but they seem a bit wild, and not clear if they will work

Should I switch to another brand? Any other ideas? I may just go without, my A1C has been very good (< 6.0). I just liked wearing it because it would occasionally alert when I had a low reading


r/dexcom 1h ago

Bleeding Bleeding after insertion

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Upvotes

Is this gonna fail? Sucks to be diabetic I swear


r/dexcom 1h ago

Mobile Device I built a Wear OS app that sends Dexcom G7 readings to Gluroo without carrying a phone

Upvotes

After our five-year-old was diagnosed with Type 1 Diabetes, we quickly realized how impractical it can be for a young child to keep a phone nearby all day and night just to maintain CGM sharing.

That led me to start building SweetPea, an experimental Wear OS app that connects directly to a Dexcom G7, captures the current glucose reading, and uploads it to Gluroo through a Nightscout-compatible connection.

Tonight we reached a big milestone: the collector now continues running while the watch screen is asleep and can upload over either Wi-Fi or cellular. Wi-Fi is preferred when available to help preserve battery, but cellular allows the watch to keep sharing readings when it is away from home and without a phone nearby.

We also adjusted the Bluetooth timing so the watch wakes and scans close to the next expected five-minute Dexcom cycle instead of scanning continuously. In our latest testing, it has been capturing consecutive readings and successfully delivering them to Gluroo.

The video is a live demonstration of the watch receiving a G7 reading and confirming that it was sent to Gluroo.

This is still an early experimental prototype. It is not an approved medical device, is not being relied upon for dosing or emergency alerts, and still needs much more reliability, battery, security, and long-duration testing. But it is exciting to finally see the full phone-independent path working:

Dexcom G7 → Wear OS watch → Wi-Fi/cellular → Gluroo → caregiver phone

Link to demo video


r/dexcom 1h ago

News I built a Wear OS app that sends Dexcom G7 readings to Gluroo without carrying a phone

Upvotes

After our five-year-old was diagnosed with Type 1 Diabetes, we quickly realized how impractical it can be for a young child to keep a phone nearby all day and night just to maintain CGM sharing.

That led me to start building SweetPea, an experimental Wear OS app that connects directly to a Dexcom G7, captures the current glucose reading, and uploads it to Gluroo through a Nightscout-compatible connection.

Tonight we reached a big milestone: the collector now continues running while the watch screen is asleep and can upload over either Wi-Fi or cellular. Wi-Fi is preferred when available to help preserve battery, but cellular allows the watch to keep sharing readings when it is away from home and without a phone nearby.

We also adjusted the Bluetooth timing so the watch wakes and scans close to the next expected five-minute Dexcom cycle instead of scanning continuously. In our latest testing, it has been capturing consecutive readings and successfully delivering them to Gluroo.

The video is a live demonstration of the watch receiving a G7 reading and confirming that it was sent to Gluroo.

This is still an early experimental prototype. It is not an approved medical device, is not being relied upon for dosing or emergency alerts, and still needs much more reliability, battery, security, and long-duration testing. But it is exciting to finally see the full phone-independent path working:

Dexcom G7 → Wear OS watch → Wi-Fi/cellular → Gluroo → caregiver phone

link: video demo


r/dexcom 2h ago

Adhesive Issue G7 starting to fall off

1 Upvotes

This is my second time using a G7 sensor (15 day). I got it put on at the doctor about 4 hours ago, but it’s already starting to peel away at the sides. I’m confused as to why the adhesive is so bad that it comes off this easily. Is this normal with the G7.


r/dexcom 10h ago

Clarity Dexcom Clarity Not Showing Current Data

2 Upvotes

My Clarity account seems to be stuck in February 2025. This shows on both the phone app and the website. I have tried manually updating the date range but it just goes back to February 2025.

It doesn't appear that Clarity has been discontinued. Am I missing something?


r/dexcom 1d ago

Connection Issues Some wild information I just got concerning a common issue popping up in this sub lately

34 Upvotes

According to Dexcom support (on phone with them right now), G7 10-day sensors are getting placed inside 15-day boxes and thus being distributed by pharmacies as such.

My prescription is for the G7 15-day sensors. I‘ve gotten refills on these ‘15-day’ sensors from my pharmacy for months since I switched over from 10-day. Not exaggerating when I say this: Every single sensor I’ve used in the past 3-months has failed around day 8 or 9. Every single one of my 15-day sensors.

Here‘s the crazy part: When I just called Dexcom support for replacements they show in their system that every one of those failed 15-day sensors are failed 10-DAY SENSORS.

Yeah….I think this is much more than just a mislabeled box that they claim it to be because, on my end, the Dexcom app always shows the days remaining and it always said 15 days remaining after they were inserted.

TLDR; Something really funky is going on in Dexcom’s manufacturing/distribution chains that either they haven’t fully acknowledged yet or don’t fully understand yet.


r/dexcom 11h ago

Sensor Former site for D7 hurts after applying new one elsewhere. Have any of you experienced this?

2 Upvotes

Does your former site hurt? We remove it when indicated, then put tje new one elsewhere, and if anything like shirt sleeve or squeezing my arm against my body for whatever reason, it hurts like he!!. It feels like a pimple or something for several days. What is up with that? G6 never had an issue. Thanks


r/dexcom 11h ago

Adhesive Issue Any tips for getting dexcoms to stay on?

2 Upvotes

Sometimes adhesive just doesnt work on me. Don't know why. Maybe the lot has some sort of issue? The last two times I tried putting on my Dexcom it was like a half hour after taking a shower, but my skin wasn't wet anymore by the time I was putting it on, so idk

Not even gonna lie I was running late for work yesterday & it wasn't sticking after I put it on so I straight up superglued it on 💀 This has been happening to me a lot lately so I'd had enough


r/dexcom 11h ago

Mobile Device Dexcom disappeared from Apple Watch?

2 Upvotes

I usually have my Dexcom G6 data on my Apple Watch (not direct to watch, but from my phone), but closed my Dexcom app, reopened, and now it doesn’t even show up as something that I can access on my watch. Any tips?


r/dexcom 12h ago

General Long shot question

0 Upvotes

Does anyone know if it's possible to see blood sugar readings on the screen of a Tesla vehicle? Is this doable?


r/dexcom 19h ago

General What’s the strangest place you’ve changed your Dexcom?

3 Upvotes

Today, while visiting Berlin, I had to change my sensor. My Dexcom G6 expired and as it was the last of my supply, I had to switch back to the G7. This happened in the middle of heavy rain. So I went inside a nearby church for cover. I ended up changing my Dexcom as intricate statues of Jesus and Mary and beautiful architecture looked down on me, and a priest had even just started a sermon.

What’s the strangest or most unconventional place you’ve changed your sensor?


r/dexcom 1d ago

Connection Issues Are many here finding the 15-day doesn’t last 15 days?

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26 Upvotes

I’m beginning to see a pattern that I don’t like, the 15 day sensors are having brief sensor issues repeatedly during the last few days until they completely fail.

With the 10-days, this did occasionally happen - maybe one sensor every two or three months. I switched to the 15-day as soon as they became available and the first few were flawless, they lasted the full 15 days and were more accurate than the 10-day.

Now, my last three in a row 15-day have started getting the brief sensor issue more and more frequently until they finally fail, with several days left. I’m wondering if it’s a bad batch and will try one with a different manufacturing date once the current one fails or stops. I have reported to Dexcom and they replaced them. Just wondering what others are experiencing. Thanks!

UPDATE - the darn thing failed later in the day after posting this. Of course it happened just when I lay down to take a nap. I’m not on insulin and am well controlled T2D so no urgency for me. I shut the alerts off and put a new one on a couple of hours later. The last 3 have failed this way starting around day 12 (which seems to be a common theme here), I always have hopes that it will come back, and it does, but always completely fails within a day.
I’m just going to start with a new one when the failure first starts, that way I don’t have a lapse in coverage (hopefully). Although, I did this one and went out to run errands, the current one at the time failed while I was out and the replacement failed out-of-the-box, couldn’t even make it come to life with the magnet trick. 🤬


r/dexcom 12h ago

App Issues/Questions Selling G6 Sensors?

0 Upvotes

Does anyone know anything about selling their G6 supplies? Is it legal? Is there a legitimate place that buys them? We are switching to the G7 and I have a ton of G6 sensors left over that I am not sure what to do with...
Edit: I am not trying to sell them on reddit. sorry for the confusion, I keep seeing these ads for companies that want to buy them. That's why I'm inquiring.


r/dexcom 1d ago

App Issues/Questions Change Dexcom with no data gaps?

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2 Upvotes

r/dexcom 13h ago

App Issues/Questions Server Outage.

0 Upvotes

Multi-Billion dollar company and they refuse to have any Disaster Recovery. Or redundantcy. Why are the G7 so expensive?


r/dexcom 1d ago

Graph The 15 day does this twice as often as the 10 day

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0 Upvotes

r/dexcom 1d ago

Adhesive Issue Falling off faster?

0 Upvotes

Has anyone else noticed the the dexcom G7s are starting to fall off more than they used to? I’ve been using the g7 for years and over the past few months, the sensor itself keeps coming detached from the adhesive. Itll usually happen 2-3 days before I’m due for a change and I either have to change early or try to sec it extra with a tegaderm. I always use skin prep and both the over patch that comes with the dexcom and one from expression med.
It’s starting to get really frustrating to have to message for replacements, even when I’m doing everything right


r/dexcom 1d ago

Rant Why the lowest snooze time period on the dexcom app is 15 mins?

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0 Upvotes

Basically what the title says cause that's just so annoying, at night especially!! When I'm having a low and I sleep through the first alarm (happens more often than I'd like) then why do I have to wait for another 15 minutes to hear it again when I might go even lower in the next few minutes 😭😭

Or am I doing something wrong? I've been a libre 2 girlie and I'm just trying out a dexcom g7


r/dexcom 1d ago

Rant Accuracy

0 Upvotes

Just needed to vent. Since my last refill, nearly every sensor has been reading in the mid-to-high 200s while finger pricks come back around 90. It’s been reading high so often I expected my A1c in the 7s. It came back 4.9.

So many replacements, so much frustration. I don’t know what changed, these used to be rock solid for me until recently.

It got bad enough that I’m switching to Eversense and I’m at the point of scheduling the procedure. Fortunately insurance approved it :)


r/dexcom 1d ago

App Issues/Questions Losing insulin doses in app

2 Upvotes

Has anyone else had difficulty with the Dexcom app deleting doses of insulin? For the past few weeks, I've been tracking my doses in the app, and almost once a day, at least one of them will disappear.

ALL of my doses disappeared from yesterday. I added the last one at 11 PM and reviewed the others, so I know they were there. Today, all the doses are gone.

I'm certain I'm adding and saving them correctly, because I've been double-checking given the problems. The app isn't very trustworthy if this is happening.


r/dexcom 1d ago

Calibration Issues "dulled the sensor." 🤣

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1 Upvotes

Just for giggles. The "dulled" Sensor. 😜😁


r/dexcom 1d ago

G7-10 day Capteur Dexcom

1 Upvotes

Bonjour à tous,

Depuis que je suis passé en boucle fermée avec l’ompnipod 5 je suis sous capteur dexcom g6/7.

Avant j’étais avec le Freestyle et cette époque me manque car maintenant avec le dexcom j’ai beaucoup d’erreur de mesure, de perte de connexion ainsi que de capteurs défectueux.

Suis je le seul dans ce cas ?

Merci