r/XboxSupport 2h ago

solved! Is this GPU failure, my Xbox started doing this?

Post image
30 Upvotes

My Xbox started doing this, what should I do?


r/XboxSupport 8h ago

Xbox Series X Am I getting pranked ? I need help, Im going crazy with this

Enable HLS to view with audio, or disable this notification

19 Upvotes

At this point I think Im getting pranked lol but Im desperate to see if anyone ever experienced this.

I have Xbox Series X, and it happened once yesterday and 3 times today, the Ann Droid show ad shows up out of nowhere, it lasts 5 seconds, it turns off, and I cant play the xbox after that, I literally have to restart by removing the xbox plug, if I restart normally the image never comes back, like… what ??


r/XboxSupport 3h ago

Xbox Series S Xbox Series S instantly turns itself off

Enable HLS to view with audio, or disable this notification

12 Upvotes

It will not stay on for longer than half a second. The controller wont turn the console on, I've unplugged everything but the power cable, moved the cable to an outlet. It did this last night also but it did turn on after a while of pushing the power button over and over


r/XboxSupport 17h ago

Xbox One Is this Xbox one fat power brick cord OEM?

Thumbnail
gallery
10 Upvotes

I’m kinda a perfectionist and want to know if this cable is a OEM Xbox one fat cable. It has 2 prongs, says well shin e115330. It was made in late 2015 if that help.


r/XboxSupport 9h ago

Xbox Series X Xbox Series X crashing to dashboard in multiple games

7 Upvotes

Hey everyone,

I’m having a strange issue with my Xbox Series X (original model) and I’m trying to figure out if this is a hardware problem or something else.

Several digital games crash randomly during gameplay and instantly return me to the dashboard without any error message.

Affected games:

- Warhammer 40,000: Space Marine 2

- Assassin’s Creed Shadows

- Rainbow Six Siege

- Monster Hunter Rise

Space Marine 2 and Assassin’s Creed Shadows are basically unplayable because they usually crash within the first hour.

What’s strange is that other demanding games, like Cyberpunk 2077, run completely fine and don’t crash.

Things I have already tried:

- Full restart/power cycle

- Reinstalling the affected games

- Factory reset (“Reset and remove everything”)

- Checking for system and game updates

I’ve also noticed that the Xbox dashboard sometimes becomes sluggish even when no game is running.

Has anyone experienced something similar where only certain games crash but others run fine?


r/XboxSupport 5h ago

solved! Can't install Conker or Blinx on the PC app?

Post image
6 Upvotes

I'm already subscribed to PC Game Pass, was able to install Crimson Skies and Fusion Frenzy, but Blinx and Conker haven't had any install prompt for me, only a prompt to subscribe to some higher tier in order to play with cloud. Wondering if anyone's having the same issue, and if there's a fix.

EDIT: It just took a bit longer to update on the page than the other two games, looks to be live now.


r/XboxSupport 8h ago

Xbox Series X Disc drive not working. Disc gets stuck midway and makes a strange noise

Enable HLS to view with audio, or disable this notification

4 Upvotes

What could be causing this and how can I fix it? I just got this Series X and I only buy physical discs so this is quite a bummer 😞


r/XboxSupport 16h ago

Account/Billing Paid for gta6 via gift cards and they took 80$ from my MS Balance (order shows completed) but there's another order showing as pending? This specific order only shows up on my xbox but not on browser.. should i be worried?

Thumbnail
gallery
4 Upvotes

r/XboxSupport 18h ago

Xbox Series X How to solve "Game saves offline" on Pc?

4 Upvotes

I've been playing KCD 2 on my xbox and usually I can continue on the PC but tonight I noticed that my game did say "Game saves offline" on the PC.

On the PC, it is pretty clear to see when the sync happens but on the xbox, I don't have a clue. I suspect I did turn off the xbox too quickly but is there any indicator there that can help?


r/XboxSupport 23h ago

Xbox One X Problem with previously owned games upon purchasing a new console.

3 Upvotes

So a few years back on my old series x I purchased the games "cuphead" and "goat simulator" for my children, along with their respective dlcs. However, that console broke down so I bought a new one a few days ago. Upon setting it up and logging back into my son's account (the account I used to buy the games) I couldn't find either "cuphead" or "goat simulator" in the owned games section. So I went to the game store and instead of saying "you own this" (like it typically would) it prompted me to purchase said games.

I still own the dlcs, and I didn't use gamepass to purchase them so I can't understand what the problem is. I have no issue with repurchasing the games, but I'd rather find a solution that doesn't involve me shilling out more money.


r/XboxSupport 47m ago

Xbox Series X Gears of War 2 freezing on loading screen!

Upvotes

I played Gears of War 2 (digital copy) on my XSX up to halfway of chapter 3, the game was already showing some instability since chapter 2, like graphical glitches or game freezing in the same spot that required restarting the game or even resting the console to so that I could progress further but
now the game just freezes on loading screen when ever I load a save or start a new game, I tried reinstalling the game and clearing saved data but the issue persists!
Can't anyone help with that?! Thanks!


r/XboxSupport 1h ago

Account/Billing Having problem trying to change privacy settings

Upvotes

When I go to change my privacy settings to use discord and looking for group posts, it won’t save the options I’ve chosen. I am over 18, age verified and not part of a family group. Does anyone have a fix?


r/XboxSupport 15h ago

Xbox Series S It keeps telling me I need to update the controller and when I do it gives an error, what USB cable do I need? (The batteries are included)

Enable HLS to view with audio, or disable this notification

3 Upvotes

r/XboxSupport 1h ago

Account/Billing I can't log in to my account. Please help me

Upvotes

I'm trying to log in using a code, but I get a "failed to send code" error. I'm trying to log in using a password, but I get a "too many failed attempts" error.


r/XboxSupport 12h ago

Xbox Series S Xbox gets "caught" between the quick menu and whatever game or app is loaded

2 Upvotes

Hi all, occasionally when I press the home button I'll get the audio of the menu showing up but it never appears, this leads to me still having some control over my game but not fully (losing audio, can't look around etc.) Whenever this happens I need to restart my console but that takes an unusually long time compared to a regular restart.

Not sure what is causing this issue, maybe it is overheating in the scottish summer or maybe there was a software update that came with these issues. Any help is appreciated thank you.


r/XboxSupport 20h ago

Xbox App Is the android app down? Or is anyone else experiencing problems?

Post image
2 Upvotes

Went on the app today and was signed out. I tried signing in and nothing is responding to my inputs. I have tried deleting the cache, uninstalling and reinstalling but nothing has made the app work. Is anyone else experiencing troubles with the app?


r/XboxSupport 21h ago

Xbox 360 360 account issues, how I can't login "my" account again.

2 Upvotes

So my mom's friends son used the 360 i have now....so I just use his account. One day it wanted me too update the console or smth idk but the outcome was that the account i was using wanted me too log back in. The issue is that the email was my mom's friend from 4-5 years ago I can still play games just not go online (and cant connect too internet weirdly....). Do I have any options?


r/XboxSupport 1h ago

Xbox Series X Apple tv and Xbox x not jiving together.

Upvotes

Hey everyone, ive seen this posted, but no answers. Hoping someone can help me. When I try to watch AppleTV on my xbox, it acts like the hdmi is broken. It completely acts like the tv doesn't have the xbox connected. I have to turn off the xbox and turn it back on to get it to show again. Anyone have a solution for this? I am guessing something in apple isn't jiving with my display settings on the xbox or the tv.


r/XboxSupport 1h ago

Account/Billing Unable to buy Xbox console on Microsoft store

Upvotes

Hi, I've been having this issue all month. I've been trying to buy the 2TB galaxy Xbox and keep getting errors that won't let me complete the purchase. I've tried different browsers and incognito modes with no luck. Even after the chat agent sent me a link, it kept telling me there was an error and to try again. I checked my billing and shipping addresses and bank account so everything looks fine there. I've removed and re-added payment methods. I have been told that I couldn't complete the purchase because my old Xbox one was linked to my address and according to the chat agent you are limited to one device connected to your account and address. Is that even true? I feel like I'm being lied to, I was supposed to get an answer back via email within an hour or two and it's been 5 with no updates. Any advice or suggestions?


r/XboxSupport 1h ago

Xbox One S I think my Xbox One S has given up on me.

Upvotes

Okay everyone, hello. I’ve had my Xbox One S for 9 years. It’s been through my brother’s long hours of COD gameplay, Fortnite, and tons of my Overwatch hours. I only have 3 applications installed on it, and any disc games I use on it, I immediately uninstall to free space. It never has problems, never has too much lag. I barely even used any storage space. But yesterday, I was on a game, when the whole game software crashed due to an internet error. I figured that it was weird but fixable because my wifi is already kind of shitty. Unfortunately, I spent around 9 hours yesterday trying to fix the wifi problem, and no solutions. I tried every single thing to fix it, everything that my Xbox recommended at least 10 times. I restarted my router 3x, set a custom IP 6x, and set custom settings for EVERYTHING. I followed every instruction i was given and yet, nothing worked. It just said I was offline even though I was connected to the wifi. Upon testing the connection, it would come up with “can’t find static IP address, something about a DHCP“. It gave me all those solutions, which I followed, and it didn’t work. So, I factory reset it. Still didn’t connect to my wifi. The only thing it could connect to was my phone hotspot. Everything I tried to open or reset took a very long time and was INCREDIBLY laggy. If anyone knows if this is fixable, let me know. If not, say goodbye to this old lady of an Xbox. Thanks!


r/XboxSupport 1h ago

Xbox One Xbox will not boot up it’s not the power brick

Upvotes

So just overnight I saw my Xbox flashing its light on its own. Since then it has not been able to boot up it turns for maybe 60 seconds then shuts off the Kinect light won’t even turn on. I switched the power brick that a friend lent me and the problem still exists.


r/XboxSupport 2h ago

Xbox Series X Tengo un problema para descargar mi perfil en un juego de xbox 360

1 Upvotes

Al poner mi correo electrónico con el que abrí mi cuenta de Microsoft y luego poner mi contraseña me da error de credenciales en específico un error 801540A9, Primero use esa contraseña luego cree una verificación de dos pasos para crear una contraseña de aplicación y use la contraseña de aplicación y me dio exactamente el mismo error, ya probé de todo incluso borrando el almacenamiento loca de xbox 360 y volviendo a intentar y nada funciona, simplemente ya no se que hacer


r/XboxSupport 2h ago

Xbox Series S Game pass ultimate not working when I paid it

Thumbnail
gallery
1 Upvotes

So I was late for my Xbox bill but I paid it and it said I had ultimate and all games work but now it will says I have it but it will not let me play online/ game pass games please help. it’s so annoying when I literally paid it less than a week ago.


r/XboxSupport 3h ago

Xbox One X Xbox Series X keeps shutting down mid-game

1 Upvotes

My Xbox Series X keeps shutting down mid-game. Played for 5 months without issue. This started last month but was fine for a bit. After the last update, it has happened to me twice in a row right before I was about to extract. My Xbox is clean and this is the only game that this happens. Frustrating. Anyone else?


r/XboxSupport 5h ago

Xbox One S My Xbox one hasn’t been working how do I fix

Thumbnail
gallery
1 Upvotes

I usually turn on Youtube or Netflix on my Xbox One while I play games on my Xbox Series S but Yesterday I turned on my Xbox and no matter what app I went to it wouldn’t work. I was hoping it would be better today but it is not. It either says it can’t find my ip or it can’t connect to internet even tho this has never been an issue. Every other Xbox and device in the house works perfectly except for my Xbox One. Is there any way to fix this?