Who’s in the 50,000 trip club?

My order was given to someone else. Why is it so difficult to get a refund?

How I always translate it

Just used uber eats for the first time. I tipped $11.50. It was 15 mins away. The driver had like 2 other orders one being my neighbor like a street over actually. I did over 20% but maybe should have tipped more. Was the driver angry with me by accepting other orders, or is that just how it goes?

Accidentally charged my corporate card for a personal expense and wanted to change the payment method but I keep getting this message. How long do I have to wait? My food got here like an hour ago.

As a customer would you pay and extra $3.99 for a delivery driver guaranteed with a 95% rating

Have started noticing a trend over the past few months where the GPS tracker will show the driver is at the location and items picked up, but then the driver seems to stay at that location for a very long time (+30min sometimes) before finally moving towards me. This even happens at locations where the items have already been bagged and are ready for immediate pickup.

Are they spoofing their locations? If so why?

uber cash doesnt apply to order even after toggling it on, and support guy is an idiot. anyway, the grass is green and the sky is blue!

I have completed 3rd order yesterday
Over 10$
And it didn’t count
Still says 1 more order to go
wtf ?
How to contact their support?

Nowhere to talk to a real person
Only answers that are written
How do I claim my 3rd order

The guy has been sitting at his apartment for 2 hours lol i cant cancel because i wont get my money back. This is ridiculous

No money offer shown.

…

W którym miejscu anulować subskrypcję Uber eats? Nigdzie nie widzę tej opcji w aplikacji

Uber saying they can't do anything about it because I don't have exact screenshot that they desire. I am not even sure what kind of screenshot they are after. I just happen to have these screenshots because I was chatting with my wife about what to order and took screenshots.

Chat with customer agent:

• Tue, Jul 21, 9:54 PM Connected to Akanksha Thakur (AT)
• Thank you for reaching out, ***. I’m Akanksha from the Uber support team, and I’ll be assisting you today.
• AT I understand your concern about the promotion not applying correctly. I’m reviewing the details to help resolve this issue as quickly as possible.
• Thanks
• AT To ensure that I will provide you with the best resolution for this issue, please allow me 3 minutes.
• Okay
• Thank you for waiting, I appreciate your patience.
• AT Could you please provide the screenshot of the promo?
• I have uploaded in previous chat
• Please provide the image of the screenshot, not where the promo is applied.
• AT Sorry for the typo, screenshot of the promo*
• This is very inconvenient, I just happen to take screenshot for my wife. Else I wouldn't even have it.
• Thank you for your understanding and for sharing that information.
• AT Please share the screenshot having proper time and date for the promo.
• This is insane
• How do I get back in time to get you the exact specific screenshot you need
• AT ****, I need a valid image to check if the promo is still valid or not, please cooperate.
• I understand but you need to ask me something realistic
• I can not go back in time.
• AT I am sorry but without the valid promo, I may not be able to provide any adjustment.
• What does that mean?
• I placed an order, I applied the promo. I have screenshot of both the promo plus it being applied. I was charged to wrong amount. This is fraud
• AT I am sorry but I can not provide any adjustment for this order.
• Based on what.
• You are saying Uber can fraud people like this and there is nothing you can do about it.
• How can I go back in time and get you the screenshot.
• Connect me with your manager please.
• AT We can confirm that you have reached the highest level of support regarding this concern. If there is anything further we can do to assist, please let us know. We understand the frustration this situation has caused, and want to reassure you that you are already receiving the maximum level of support available.
• Connect me with your manager.
• I will file fraud claim with my credit card company.
• AT I understand how disappointing this situation can be and recognize your request to connect with a manager. Please be aware that you have already reached the highest level of escalation.
• https://www.reddit.com/r/UberEATS/comments/1ciw87e/just_got_charged_full_price_despite_the_promotion/?rdt=63952 See multiple other people having same issue
• Do you understand that I will file overcharged dispute with my credit card company
• AT I understand your concern but it is not possible to refund without valid proof of the promo.
• I have the valid proof.
• There is nothing more valid that I could have gotten.
• UberEats just want to fraud people. Deleting the app, filing dispute and never coming back.
• AT I understand your disappointment over this matter. Since we have already informed you about the resolution that we could offer, we are closing this chat here. Please feel free to contact us for any further queries or assistance. Thank you for your understanding. Stay safe and healthy.
• Have we resolved this issu

Damn, you can see where someone accidentally put an extra number in there

I never signed up for that and how do I get my money back

How do you see messages ubereats driver delivered to you

I recently made a post how Uber eats tricked me into placing in order without the promotion being applied, then told me I need to give them my id and a face scan to get my refund. I filed a dispute and a few days later I just received a full refund from USAA. LIFES GREAT.

Also

1. I'm not banned

2. These stupid Indians can't work a computer. They gave me like $75 in promotional credits trying to get the dispute to stop instead of just giving me my $20 refund. Every time I messaged corporate support with a response they just issue a new $25 credit

We’ve identified all of the sauce has left the dish and onto the floor, enjoy!

Has this happened to anyone else?
I reserved an Uber Eats order for 12 Since I had never picked up from that store before and didn't know where it was in the I went inside the mall early At 11:54 while I was literally standing right in front of the store, Uber canceled the reservation, claiming I wasn't at the pickup location. I was exactly where I was supposed to be.Then I noticed they immediately sent the order back out but this time it had add more and no extra pay which someone quickly took .I'm so pissed. I wasted gas driving there and passed on other orders because I was committed to this reserved order. Meanwhile, Uber kept sending me garbage $5 orders that I declined while I was waiting.It honestly makes me wonder if they took the good paying reserved order away because I wasn't accepting those low-paying offers and gave it to someone else instead. The reason they gave for canceling that I wasn't at the store is completely false.Has anyone else had a reserved order canceled like this even though you were already at the pickup location? Did support ever make it right? And what’s messed up it doesn’t even show on my trip history. I wish I took a screenshot of the message, but I didn’t think I needed to.

"Please don't ring the doorbell" would have been enough lol

I ordered last night as I was exhausted and unwell after returning home after working a two week shift.

My order was around around 8 pm. The restaurant was 3 miles from my home. The delivery time kept getting pushed out more and more, though it said the restaurant was finished. The driver, a woman in a car, just sat in the same spot for over an hour. It just kept saying she was on the way to pick it up.

I contacted uber support and they said I had to wait until the latest delivery time possible to cancel. So, I waited. I contacted them after that time and they said she’d picked up my food and was on the way to me. On the map she still wasn’t moving.

I messaged her and she said it was rush hour. Mind you, I live in a city notorious for going to bed early. It’s Sunday night. It’s not rush hour. You can drive through town and there’s nobody out. She slowly starts moving on the map. I express to support after all this time my food is likely cold and inedible and I just want to go to bed. They tell me she’s nearby and to wait as it’s almost there. Five minutes before she’s supposed to arrive (according to the app) she cancels my order. No explanation. It’s now nearly 10. Did she just steal my food and drive away with it? Was she walking?

Uber offered me an immediate refund as money in the app. I prefer it back to my original method of payment so that will take days. I really think they owed me some sort of credit for all the hassle and then cancellation. They refused. I pay for uber one. What is the point? I don’t remember their customer service being this terrible.

🖕🏻 UBER EATS. It’s a shitty ass company.

So I recently ordered food from a restaurant near me. With all the fees and the tip and came up to $26 even. After I placed the order before it was picked up I upgraded to priority delivery for an extra $2.49.

Food gets here delivery is great whatever all of a sudden they’re telling me my payment didn’t go through for $31 and some cents. Like they tried to charge me ANOTHER $31 in addition to the 26 I was already charged. I have a tendency of only putting a certain amount in my spending account because it’s easier that way. So the charge declines and then they try and charge me $5.75 which declines again because I had the exact amount of the order on my card.

I call support and they’re telling me it’s a pending charge that’ll be disputed but won’t tell me why the charge went up and she hung up on me. I have enough money to pay for it but I’m so confused on why the charge went up and why they aren’t helping me. Because if it was truly $31 like they claim that would’ve been charged the moment I ordered and not after the order finished.

For context: last night I ordered food from a restaurant about 10 minutes away from my house. After I paid and the order was placed, I saw that the app sent it to a location that’s 35 minutes away instead. Originally the expected time for delivery was about 30-60 minutes. After just a few minutes it changed to an hour and a half+. Obviously I didn’t want to wait that long for food (I’d rather just get up and walk to a mcdonalds or something atp).

So I reached out to the support line, expressed that I don’t want to wait for so long, and that the food would be gross, stale, and cold at that point. (I’ve worked in a few restaurants. They almost never remake food after a long wait, they fulfill their contract with uber, DoorDash, etc. by making the food whenever the order is initially accepted. They are not obligated to remake any order because of Ubers long wait time)

After trying to cancel, and hopefully get refunded, the support line just fed me the same chatbot lines over and over again stating they can’t refund me unless it takes longer than an hour and a half. So I’d have to wait that long to even file a complaint. After waiting and waiting, my order arrived after 1 hour and 29 minutes…

after receiving the order, just as I feared, it was gross, nasty, and stale. a milkshake that I ordered, completely melted, foamy, and lukewarm🤮. Afterwards I contacted support again, and explaining everything again, sending pictures, and waiting even longer. They decided to refund me $10 from a $25 order. I was confused and obviously upset, so I asked why. The support line then started completely ignoring everything I said, everything I asked. They wouldn’t even acknowledge anything I was saying at a certain point. At the very end I just stopped trying because the support person literally just left me on read for 30 minutes.

So basically to sum everything up, I got scammed for $15 by uber eats after trying to express my concerns, which they refused to listen to!