Have a ton of gearwrench tools. The warranty sold me on many of them.
Recently the locking mechanism on a locking flex head wrench stopped working. Reached out for warranty replacement. Was offered a standard flex head, which confused me as a locking flex head with a broken locking mechanism is, in essence, a flex head. And if that was sufficient, I wouldn't have reached out to replace the one with a broken locking mechanism.
After some back and forth I was told they cannot replace the locking flex head because they only sell them in sets. Only tools they sell individually can be sent as replacements. This means any items only sold in sets are not really warrantied as they're not eligible for replacement. Once an item in your set breaks, it'll never be a complete set again.
After looking through my box and the gearwrench website, it appears the following are not eligible for replacement under warranty due to gearwrench not selling them individually:
-bolt biter wrenchserts -spline drive wrenches -reversible wrenches -locking flex head wrenches -passthrough ratchet and sockets -tap and die kit -XL Gearbox double box end wrenches -crowsfeet wrenches
I'm sure there are more--the list only includes what I own.
I'm very disappointed to learn this and won't be buying gearwrench anymore. Just wanted to let anyone who may not know the gearwrench warranty works this way know so you don't waste your money like I have. It seems icon is a better choice these days since harbor freight is willing to break open kits to replace a broken tool that was sold with a lifetime warranty.