I had my 2024 Lexus NX350h windows tinted last Friday at Ceramic Pro.
After picking up the car, I noticed wind noise from the driver's side. At first I thought I was imagining it, but once I got on the highway I realized the top of the driver's door trim near the rear of the window was lifted outward about 45 degrees. There was a clear gap between the trim and glass.
I immediately called the shop and returned. The shop owner and manager were not there when I got back bc it was after 4:30pm. The technician apologized and spent about 20 minutes trying to push/tuck the trim back into place. It improved significantly, but one corner did not seem to fully "snap" back into place. Those were his words, not mine! He said worst case they may need to detach the entire door panel and reseat it from the top during my follow-up. I was not comfortable with that idea at all. I definitely do NOT want them removing the entire door panel!
I later learned that partially loosening the top of the door trim is a common tint installation method, but I was not aware of this beforehand. If I had known, I would have inspected that area before leaving.
Currently, the trim looks mostly normal. The gap is gone and the wind noise improved, but at highway speeds of 60-70mph with the radio off, I still hear some wind noise, but I normally don't drive in silence so I can't say this was not always the case before.
My concern is whether the door trim/clips were properly restored and whether letting the tint shop try again creates more risk than leaving it alone. I do not want unnecessary disassembly of the door panel, but I am also concerned about the longevity or future issues if something is not attached/aligned properly.
My followup with Ceramic Pro is in 2 weeks for them to finish the work they didn't do (sunroof) and address any remaining issues. The shop has been very nice and took accountability, but they missed multiple things during the handoff (including the sunroof tint and something else), so my confidence in them is low now. I know the default solution is ask the shop to fix it, but I am not sure I am comfortable with that anymore.
I am going back to Lexus next month for a liftgate sensor issue that is covered under warranty. Should I also ask Lexus to inspect both front door trims to confirm they are properly seated. Is that overkill? How much do you think they would charge? Are they going to hold any parts of the warranty against me knowing that the part has been touched by a 3rd party?