Hi guys,

The infamous problem again. Normally i disconnect the dock from all the power and eventually it syncs again and charges the headset.

This time NOTHING seems to work... I tried:

• Charging the headset with a powercord;
• Uninstalling and installing Astro Command Center;
• Updating firmware (can't because it's not connected);
• Hard reset (dolby + game);
• Reset the dock with a needle underneath;
• Connecting with Playstation;
• Tried downloading Logitech G Hub instead, however it won't recognize my Astro's
• Leaving it on the dock for longer time.

The only details i can give are

• the power buttom lights up when hardresetting it;
• when trying the firmware, the first battery LED light up red then white and so forth;
• when trying the firmware, the power button lights up white then orange and so forth;

I really thing i've tried everything there is, but nothing helps. If someone has the golden nugget, please help a gamer out! Need to get back on that Black Ops 2 before the hackers take over.

Hey guys, I recently purchased an A50 gen 5 to replace my old hyperx headphones. Off of the first use I’ve been plagued with disconnection issues that I have no clear solution for. After I use the A50s for about 20 minutes the audio and microphone will cut out. My laptop’s audio setting will still show that it is connected but I can’t hear and speak. If I disconnect it and reconnect it I bricks my other input devices like my wired keyboard/mouse and even disconnects my laptops keyboard which only leaves my trackpad connected. Alternatively, if I leave it plugged in my input devices last longer but they still eventually brick themselves. To fix this I need to restart my laptop but the 20 minute disconnect still happens on the next startup. Occasionally if I don’t touch it after it disconnects it might fix itself and I can use it for hours but that very rarely happens. I’m not really sure what is happening and have already troubleshooted with Logitech which we determined it is a laptop specific issue as it worked fine on an old desktop I have for ~30 mins. I have a 2024 zephyrus g16 laptop if that helps narrow it down. If anybody is familiar with this issue and has any advice please let me know, I don’t want to have to go through the whole refund process. Some extra stuff too, I have done some random troubleshooting like turning off my laptop from limiting power to the headset base but that didn’t help either.

Ok this started months ago (skip to second paragraph if you wanna hear the actual issues lmao) when I was in a marvel rivals game in celestial 2 and ran into a crazy punisher, I was on daredevil diving and I was on this specific part of the New York map where there was an off angle, that punisher wouldn’t move from that off angle I was trying to go through. He had his eyes on my location but the second I actually moved the dude was hyper locked onto me, almost as if he was cheating and I picked up on that instantly, long story short I lost that game and accused him of hacking in match chat cuz I mean no one has aim or hearing that good, he told me nah it was js the a50s he was wearing so fast forward a couple months to today and I get them

Now here’s the issue, I went through the YouTube setup guide and I did the stuff right, in game the audio is horrid, I can hear things perfectly fine but when it comes to hearing what direction it’s coming from, it js ain’t there at all, so I changed my output from Astro a50 game and Astro a50 voice and I could pinpoint almost exactly where anything was, my question is is this intentional or did I do something wrong cuz it feels kinda weird to have the a50 voice give way better audio clarity than the a50 game
(Also if anyone has any good eq settings to make my stuff sound not as…idk cave-y id appreciate that a lot)

As the title above, i'm totally new to Astro universe. I just ordered the A20 2nd Gen. Compared to newer models, generations. Is it still a decent choice for gaming? If so, how was the sound quality, reliability?

Hello everyone,

Probably sound idiotic here, but recently my in game chat stopped working on my PC for games like Dayz and squad and siege. I have the A50 gen 4. Discord can still hear me and I can hear them. I can hear my in game chat but they can’t hear me. I’ve made sure my input and outputs are correct on my pc. I do use push to talk for in game setting which I’ve confirmed still is selected and the button I used originally. Any pointers is appreciated to help fix this.

The whole headphone works, I can hear games - but today I tried playing with a friend and only the mic on my controller worked and I can’t change “input device” to my headset. I’ve tried resetting them - plugging them into the computer to check for updates (there were none).

These are a50s for the ps4 but I’ve hooked up Astro’s ps4 to ps5 adapter and it’s worked for years until

Now. Idk what’s changed or happened? Any ideas?