r/uberdrivers Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

68 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers 8h ago

Uber's so lowdown man.. I understand making money but you dont have to be a greedy nasty jerk while at it.

41 Upvotes

Yesterday Uber started randomly adding rides to me. A lot of them. I am not signed up for auto accept. So there was this ride that had been populating for some time. I kept rejecting it. It had a destination drop-off that was 37 miles out. The pay was around $20.00. No way im accepting that.

I kept declining the ride. I ended up accepting another ride. When I dropped off the rider I saw Uber had auto added a ride. I went to get the rider and the rider rushed to my car. He had been in the hot sun waiting for some time. As soon as I hit accept it showed his drop off was 37 miles out.

It was the same ride him had been declining all morning.

I had to cancel him and refuse to board him. I apologized to him.

And there was another ride. Destination 18 miles out. Paying $8.76.

Uber auto added that one too. I had to decline that one as well when the customer was rushing into the car.

And by the way Dallas temperatures were 107 degrees yesterday and these folk were hot. Tired.

Its so wrong to auto add rides that have such long distances and poor pay.


r/uberdrivers 8h ago

What are some small things that bother you that passengers do that they may not realize?

31 Upvotes

Hello drivers, just wondering, as the title says. I recently learned from this subreddit that it bothers some drivers if you talk on the phone, so I've stopped doing that. What else do you wish passengers knew was annoying?


r/uberdrivers 1h ago

Offers can't get any worse - 1% AR

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Upvotes

It is genuinely getting worse and worse with every week passing by, now literally I couldn't accept a single offer over 2 days of driving due to how horribly unfair and bad those pays are....

Ironically they even dare to speak publicly about their "fair" fare breakdowns... bruh, those empty talks don't even explain why they want us to work for $18/hr before taxes lol


r/uberdrivers 4h ago

How to block an uber driver from coming again.

8 Upvotes

I’m in egypt and i got into an uber comfort and we had very small convo. When the ride finished he asked for my number i told him i’m underage. He told me that it was fine and he doesn’t mind. I kept refusing and he kept insisting and so i gave him a false number. Can i guarantee that he doesn’t drive me again? i reposted safety issue and gave a 2 star review.


r/uberdrivers 8h ago

This is What Happens when Uber Gets Greedy.

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16 Upvotes

Drivers have to drive longer hours. That equal to means they have less time to take care of their necessities such as, SLEEP, Food, exercise. Uber needs to understand that, instead cheapskating of paying drivers. Its going to cost them money in the long run, when a passenger get hurt and file a lawsuit against them. PAY THE DRIVERS BETTER UBER!!!


r/uberdrivers 6h ago

Adding stops for no additional pay

8 Upvotes

I know this may have been discussed before but I have to ask about what happened.

I am a new driver , yesterday I accepted a ride for a certain amount, soon as I matched I got a notification "Rider modified the trip"

I looked at the destination and the trip timeline briefly and I see no change, I look and I see no additional stops as well, but after I pick them up I see "heading to first stop"

I don't mind because it's a brief stop on the way, but why I got not even 1 cent increase in payment for having to change my course and delay anyway?

Is that even allowed or does Uber hide it until we accept?


r/uberdrivers 3h ago

New mileage tax rate?? FYI the mileage deduction rate changed again on July 1, 2026 to 76 cents

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6 Upvotes

r/uberdrivers 1h ago

In today’s example of a useless fucking notification from Uber

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Upvotes

r/uberdrivers 2h ago

Ok so uber have released cmt to uber eats in Chicago and im slightly confused about this. Is this to lower uber commercial insurance or something? And uber claim it will give me better "Quest rewards" and up my rank which i know is damn lie because my quest still looks the same so as my ratings.

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3 Upvotes

r/uberdrivers 7h ago

World Cup Earnings were insane

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6 Upvotes

With World Cup being officially over I just want to say I hope we get another world cup in the US in my lifetime.

Not just for the money but the people, the different cultures, but still we as humans are much closer than we think.

But this is a Uber reddit and as such I will show my uber earnings which were insane.

Normally I average around 26/hr, but this world cup average was about 44/hr.

Location: Atlanta

Vehicle: 2015 Hyundai Sonata


r/uberdrivers 3h ago

Uber, Lyft win court block on NYC law requiring notice before firing drivers

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3 Upvotes

r/uberdrivers 1h ago

I know she didn't do that......

Upvotes

So I drive part time to supplement my income and I often get airport trips right after work due to the proximity to the airport . So a few days ago I got a fare to the airport for a family and arrived at their home to pick them up. The mother was outside waiting when I arrived and preceded to get in the rear passenger seat. I was watching for the rest of the riders and out of my peripheral I saw the mom doing a quick line of a powdered substance off her wrist (IN MY VEHICLE!!!) before her family got in the car.. I was speechless and didn't want to cause a scene in front of her kids. She acted like nothing happened and she immediately perked up when the kids arrived. Literally speechless.... Please tell me I'm not the only one who has experienced this...


r/uberdrivers 9h ago

Would anyone accept this ride as an uber driver?

8 Upvotes

Basically traveling from boston to NYC (4-4.5hr drive). Thinking to leave this Friday afternoon. It shows that i have to pay around $470 for uber comfort. I dont know how the driver gets paid but do you think anyone would accept this ride?


r/uberdrivers 3h ago

Color but no bonus amount at airport now

2 Upvotes

Uber gets worse by the day. Now they show the airport purple, but do not show a surge amount. When you see this, if you are new, what it means is the offers are so low that nobody will accept the trips, so they are trying to get more people there to find the ants that will take the low fares. Unless it shows a real dollar surge, even if the offer says it's a surge, it's a normal offer minus about $3. We have tolls everywhere in my market that we have to pay to get back. If we didn't come back, there would never be enough drivers, so we have to take good fares. Don't be an ant.


r/uberdrivers 6h ago

Bed bugs

3 Upvotes

Has anyone had to get their car treatd for bed bugs? I think I may have an issue.


r/uberdrivers 30m ago

Fare Chart Breakdown

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Upvotes

So question - I don't drive for Uber a lot, sometimes PT in my free time. I drove 24hrs last week to try out some of the feature changes.

I got this message in my inbox today about 'fare breakdown transparency' - how do I get a "your earnings" portion around 65-70% like their graphic shows? 😅


r/uberdrivers 10h ago

METRO DETROIT UBER DRIVERS...

7 Upvotes

Has anyone else experienced a drastic decrease in pay and decent trips within the last couple weeks. Previously I was making an average of $30 an hour and close to $1 a mile. I mainly focused on downriver. This last week's been rough, last week I averaged $26 an hour (including tips) but sat for 30 minutes+ between requests sometimes. This week I'm not even averaging $20 an hour (mind you I'm including tips) and all the requests have been garbage short rides or high miles low pay.

I just want to know if I'm alone in this.

Please upvote so it gets to the right people.


r/uberdrivers 1h ago

Language barriers with passengers

Upvotes

When you have a passenger who doesn’t speak your language, what do you actually do today?


r/uberdrivers 5h ago

So I was paid incorrectly for a delivery due to a glitch, and it seems to be impossible to get support to fix it

2 Upvotes

I was offered a trip that paid $10.07 for 22 minutes for a single delivery. I accepted it, picked up the item, and then a second item that I never accepted came up. It wasn't ready, and they did not have a time estimate for when it would be ready. I cancelled it because I had no idea where it was going, how long it would take, or how much it paid, etc. I contacted support to remove the cancellation hit, and they would not help, as is typical for Uber.

I went ahead and completed the original delivery, and I was paid $2.86 for what ended up being 26 minutes. I contacted support again, and they insist that I've been paid correctly. I have screenshots to prove what happened, and they won't budge. I've repeatedly interacted with support, and they just continue to loop around, telling me that there is no issue and that I've been paid properly, and they're saying they have no power to correctly pay me even if I have been paid incorrectly. I've now contacted them on twitter. So, we'll see if that goes anywhere.

I realize that Uber is Uber, but has anyone else successfully navigated this sort of issue to receive proper payment? Or should I just collect all instances of this and take them to small claims court periodically or something, and would screenshots be sufficient for that, or what all would I need? I've opted out of their arbitration agreement so I can do that sort of thing when necessary. They do this a lot, which is why I now have screenshots of every single offer I receive.

Also, I signed up for their shop and deliver virtual card to look into those offers. They all seem to be crap; so I turned off shop and deliver orders, but they keep sending me shop and deliver offers. Any ideas on how to stop them from sending these offers? Maybe I can revert things somehow so that I'm no longer signed up for their card so I'm no longer eligible for shop and deliver offers?

Update: I got a response through x, same as through in-app support. They're insisting that I've been paid correctly. I'll probably just take them to small claims court periodically if this is a big enough issue with them and/or throw the info I gather onto the assumedly mountainous pile of evidence that goes into the class action lawsuits they're hit with periodically. It doesn't seem like it's likely that there will be any internal resolution to these sorts of issues.


r/uberdrivers 5h ago

Help me understand these! Just helpful answers please! I know that we are getting screwed already. It is viewed at plain sight.

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2 Upvotes

r/uberdrivers 2h ago

Power In Numbers 💪

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0 Upvotes

Been reading complaints on here about new Uber sneaky tactics daily to get Drivers to unknowingly accept trash rides for the last year just so I know what to look out for while I cheery pick my way to da max. Gotten so bad I now accept one ride out of the last 100 sent to me. So I pondered - if all Uber drivers in each market set a minimum requirement to accept rides and enforced it strictly, Uber will have no choice but to send out much more favorable rides. Since COVID, fares have gotten gradually worse cos Uber knows no matter how bad the rates they set are, someone somewhere will accept them. There IS Power in United Numbers.

So rather than complain here, why don’t each Uber market set up one WhatsUp Group or Telegram Group and agree to set the minimum requirement for that specific market and add all drivers in that market to that Group and hold each other accountable. If Uber algorithm sees no one is accepting those trash rides in that market, Uber will start taking drivers more seriously.

Now “who will bell the cat” in their market?


r/uberdrivers 6h ago

Would you have accepted this trip?

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3 Upvotes

The only reason I accepted this really is because I missed the morning rush and I also have an EV with access to free charging. Otherwise I would have never done this ride. Certainly not with an ICE vehicle. They did end up tipping me $20 so the entire fare was like $78.


r/uberdrivers 2h ago

Uber In Long Island

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0 Upvotes

r/uberdrivers 3h ago

Uber updates Comfort, Exec and Lux vehicle eligibility rules for new vehicles in UK

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1 Upvotes