Whats the reasoning for this? I refunded the customer, was instantly charged on my on file credit card for that amount. I check today and it shows customer was refunded from my wallet balance as well..

I'm confused.

It looks clean on a surface level. Has anyone actually used AI to make their entire website and then edited it on Shopify?

A+ if you get it

But also, we keep getting orders in the middle of the night for one single bar of chocolate. It has an address for NYC, but they get returned because they're undeliverable. What's the goal of the scammer? They are under different names, but the product and order window is the same.

I’m finally getting a clearer picture of my profitability, and a lot of the problem seems to come back to the cost of capital through Shopify.
I’ve been growing consistently, including around 160% year over year, so I tend to pay Shopify Capital off pretty quickly. That sounds good, but because the fee is fixed, paying it back that fast makes it really expensive money. Then another offer comes along, I use it to keep inventory and growth moving, and the cycle repeats.
I’m trying to replace it with a more traditional business loan or line of credit. I’m planning to start with the local credit union I already use personally, and I’ve also seen people mention Chase business lines of credit. I use the Shopify credit card too, which is useful for some things, but carrying a balance is expensive and doesn’t really solve the cash flow problem.
For anyone who has actually gotten out of this cycle, what did you replace Shopify Capital with? Did you qualify mostly based on the business, or did the lender still rely heavily on personal credit or collateral? Did you stop taking Shopify Capital completely, or phase it out over time?
Mostly looking for real experiences from other store owners, especially anything you wish you had done sooner.

So last week the Shopify app had a promotion advertising Shop Cash as a rebate on purchases. The deal was good, offering $40 in Shop Cash on a $200 purchase - 20% rebate. I scrolled through the list of eligible vendors and hit the button at the bottom that said something analogous to "load more options" (important). I then made a $201 purchase that was delivered today.

I assume that by loading more options, I was being directed away from eligible vendors for the sale, but this was absolutely not made clear at the time and the option to load more stores was presented within the sales marketing page.

I've received no Shop Cash. I purchased shelf-stable goods which I didn't need today, but will use eventually, because the promo made it appealing. But if there is no promo, I may as well return this. Of course, the individual vendor/store is not responsible for Shop running a bait and switch. When I ask for support on the app, I can only interact with AI, and the AI always tells me to approach vendors for refunds, even though the source of the funding and the error is Shopify's and not the innocent vendor's.

How does one actually get customer service from Shopify for Shopify issues as a consumer?

I recently found this post saying that it's cheaper to use Klarna through Shopify instead of using Klarna directly. I assume they're talking about merchant fees: Klarna & Shopify Post

Is this true?

In the beginning of July, Shopify decided to suspend all vape products on its platform. This wasn’t related to Shopify payments. Vape stores could not use Shopify payments, or PayPal, ever. They basically would identify all vape products and a “suspended by date” message would appear.

I was forced to migrate my store to a different platform. I have checked what my competition has done and they are STILL selling on Shopify. Not only are they still selling on Shopify but they are selling Hemp products which we had to remove back in 2024.

My question is how are they still being able to sell? I tried to figure it out but I’m looking for an actual explanation. I don’t think that Shopify is bad at enforcing, because they are selling products for 2 years now which were banned off the platform.

I won’t post the 2 websites in here, but if you’re interested I’ll send them to whoever.

1 of them is using the powered by MARKETPLACE theme, does that have anything to do with it?

Since the B2B rollout I've got 10 wholesale accounts on net 30. Shopify marks orders overdue and can send reminder emails, but that's about it. What I can't do:

1.See total owed per buyer across all their orders

2.Cap how much credit a company can rack up before checkout blocks them

3.Get any warning that a buyer is a late-payer before I extend them terms

The concern that's actually keeping me up: one buyer is sitting on £X of unpaid orders and just placed another one, and Shopify let it sail through. Multiply that across accounts and my cash flow is basically hope.

Anyone found an app that solves this end-to-end? Or are you all just handling it in Xero/QuickBooks/spreadsheets? Curious what the real-world setup looks like before I install something random.

We took a hypothetical US fashion DTC store on Shopify with 100,000 monthly visitors and modeled two email strategies through BFCM. Everything below is a model built on public benchmarks plus our own capture data, not client results, and the assumptions are listed so you can swap in your own numbers.

Strategy one runs a well-built gamified popup from mid-July, converts 9% of the visitors who see it, gives new subscribers a 10% code, warms them with flows, and sends the list a 25% offer during BFCM week. Strategy two runs a basic signup form over the same period, converts 3%, gives the same 10% code, and compensates at BFCM with a 50% offer.

Shared assumptions. 70,000 visitors see the popup monthly after subscriber hiding and frequency caps, AOV is $100, the welcome flow converts 5% of signups before BFCM, 15% of the list churns by late November, and the BFCM campaign converts 3% of the reachable list at 25% off against 5% at 50% off, since deeper offers do pull more redemptions. Repeat purchases and retargeting audiences are ignored, both favor the bigger list, so this is the conservative version of the gap.

Strategy one collects 25,200 emails by BFCM. The welcome flow produces 1,260 first orders at $90 net, which is $113,400 before the sale starts, and the 25% campaign converts 643 of the 21,420 still-reachable addresses at $75 net for another $48,200. Total around $161,600. Strategy two collects 8,400 emails, gets $37,800 from the welcome flow and $17,850 from the 50% offer, and lands around $55,700.

Same traffic, 2.9x revenue gap. Per reachable subscriber during BFCM week the deep discount actually wins, $2.50 against $2.25, because the higher redemption slightly outruns the margin loss. The entire gap comes from list size, which was decided back in July by the capture setup. The discount depth debate that dominates BFCM planning moves the result by cents per subscriber, while the capture rate moves it by a factor of three.

The model has obvious limits. The 5% welcome conversion and the 3% campaign conversion are the assumptions doing the heaviest lifting, and weaker flows narrow the gap. A 9% capture rate is not a given either, in our data it sits between the top 10% and top 3% of ecommerce campaigns, though gamified setups with a working frequency cap reach it regularly. Run the same arithmetic with your own numbers before quoting ours.

If anyone has real cohort data comparing summer-captured and November-captured subscribers through BFCM, that is the part no model replaces.

Long story short: I have a small online business that sells items in the $80-$300 range. I'm interested in implementing BNPL so that customers can pay in 4 monthly installments. I was considering Klarna and afterpay, but then someone said that Shopify has this built-in.

Does Shopify have a payment processor with built-in BNPL functionality? If so, would I need to use their payment processor for this?

Stocky shuts down for good on Aug 31 and I'm curious how the migrations have actually gone.

For those of you who've already switched — what does your new tool still not do that Stocky did?

I keep seeing the same few things mentioned (min/max replenishment, auto-generated POs, barcode receiving, supplier codes on POs), but I'd rather hear what's actually biting people day to day than what the comparison blogs say.

Also curious: what did you move to, and would you pick it again?

My Google tag is set up and my first two purchases from buyers have been recorded, but the third purchase hasn’t been recorded.

I have no clue why because everything looks good and the purchase was done more than 72 hours ago, so I am not sure what to do here has anyone experience this?

trying to figure out what headless platforms exist for a brand at our size beyond the standard Shopify Plus, Salesforce Commerce and Adobe Commerce trio.

So for context, we're a $60M GMV apparel brand with B2B layered on top, currently on Shopify Plus with a custom-built integration for wholesale that the team is starting to call a maintenance tax.

We're not allergic to Plus, we just don't want to invest another year on it if there's a platform built for our shape we've been missing that'll make life easier for us.

So far the names that have come up outside the big 3 are commercetools, SCAYLE, Centra, Spryker, and BigCommerce Enterprise, where commercetools and Spryker we know by reputation, SCAYLE and Centra we've only seen in case studies, and BigCommerce we've ruled out as too close to Plus on the customization ceiling.

Main question is for the brands at north $50M who moved off Plus or Salesforce or Adobe recently, which platforms came up in your research that don't show up in the standard comparisons, and which one held up for fashion-plus-B2B specifically?

I Run a Shopify store where suppliers invoice me in CNY, EUR and GBP, and it's turned into a mess of manual conversions and spreadsheet reconciliation every month. I need something that handles card expenses, supplier payments and currency conversion in one place, then syncs cleanly with our accounting software, because right now I'm doing half of that by hand and thats taking up my time.

I'm expanding SOPs next month so this is kinda Urgent & needs to be solved this month. I'm open to one platform that does it all or a stack of tools that work well together, whatever other store owners have actually found reliable. Also how should I go about it?

Hi, I am a senior citizen.And i've always worked part time to help support my income.However, I had cancer last year.And now I have a terminal bone disease.So I can no longer work.And i've been struggling, I have seen the shopify sites and was wondering, are they good?Are they beneficial?Can I make money?Or is it all ways for them to make money off me??

I ordered something from Shopify and it went to the wrong state. Now I’m not getting an email back

Hello. I'm looking to use the Flow app so when a specific product is purchased, a couple of weeks later it will automatically send a follow-up email with related products to what the customer purchased. I can't seem to find a trigger related to a specific product purchase.

Is there a way to set this up with the Flow app?

TIA!

There are literally thousands of calculators to go through to find what I am looking for. I am selling jump rings and an important peice of information is the aspect ratio. Inside diameter ÷ wire diameter = aspect ratio.

Ideally this would be just 2 input cells and an answer cell. Does such an app exist?

I need to make a discount that is buy an item from collection A and an item from collection B and get both items discounted the same percentage (and have this work for each pair of items, they just can't both be from the same collection).

I know natively this is impossible but is there a work-around or an app someone knows of that can do this? Been googling and asking Claude to no avail so far.

Hello,

I am interested in Shopify payment apps, if you are looking to sell please let me know.

More than a year old with customer base and generating cash flow.

Thank you,

Since fast bundle is not avaible on the store, need something urgently. we run a few live bundles so i'm kind of stuck. what's everyone using these days? open to anything that actually works, just need to get bundles back up.

Hello!

I work with a larger team, me being the main developer on our Shopify store.

Because our Shopify store is now live and we customized everything heavily, even created our own custom application, I decided to make a development store to first test new updates on that store and then promote then to our main store once we know they work well.

The issue is that I created a development store, but it is limited to only 1 user, myself, I can not invite my team members to test it out, and also Shopify doesn't allow me to upgrade to another plan because it is a "Development store"

Is there anything I can do to give access to other people?

Hello!

I have a client using the shopify platform for their entire site, not just a store, and any user connecting using a SASE/ZTNA app receives this error (copied/pasted since I can't post images):

402 - Access Denied! You are not authorized person to access this site.
421 E DRACHMAN TUCSON AZ 85705-7598 USA  +541 754 3010  [[email protected]](mailto:[email protected])

Shopify support has basically said that due to the nature of products my client sells (defense industry), that they'll need to upgrade to the enterprise platform to bypass their network blocks. It's hard to justify jumping from $400/mo to $2,300/mo.

Is this really our only course of action?

Hey guys,

I'm trying to set up tap to pay in my store admin app. Whenever I go to set it up it just says "tap to pay for Android unavailable."

It doesn't give me any information as to why it's unavailable.

I don't currently have the POS app. I just have the app that lets me see my dashboard, products, etc. As well as the Shopify inbox app.

I normally wouldn't need a tap to pay option but I've got an in-person event coming up at the end of next month and I want to get something set up so I can take payments more easily in person.

I'm using a Google pixel 8A.

Any help is greatly appreciated.

I thought this sounded fairly straightforward at first but the more conversations I have the more complicated it seems.

Like what happens with returns, different customer accounts, vouchers, in-store purchases not matching online accounts etc?

Feels like one of those things that sounds easy until you actually try to do it.