Hello. I'm looking to use the Flow app so when a specific product is purchased, a couple of weeks later it will automatically send a follow-up email with related products to what the customer purchased. I can't seem to find a trigger related to a specific product purchase.

Is there a way to set this up with the Flow app?

TIA!

In the beginning of July, Shopify decided to suspend all vape products on its platform. This wasn’t related to Shopify payments. Vape stores could not use Shopify payments, or PayPal, ever. They basically would identify all vape products and a “suspended by date” message would appear.

I was forced to migrate my store to a different platform. I have checked what my competition has done and they are STILL selling on Shopify. Not only are they still selling on Shopify but they are selling Hemp products which we had to remove back in 2024.

My question is how are they still being able to sell? I tried to figure it out but I’m looking for an actual explanation. I don’t think that Shopify is bad at enforcing, because they are selling products for 2 years now which were banned off the platform.

I won’t post the 2 websites in here, but if you’re interested I’ll send them to whoever.

1 of them is using the powered by MARKETPLACE theme, does that have anything to do with it?

Since the B2B rollout I've got 10 wholesale accounts on net 30. Shopify marks orders overdue and can send reminder emails, but that's about it. What I can't do:

1.See total owed per buyer across all their orders

2.Cap how much credit a company can rack up before checkout blocks them

3.Get any warning that a buyer is a late-payer before I extend them terms

The concern that's actually keeping me up: one buyer is sitting on £X of unpaid orders and just placed another one, and Shopify let it sail through. Multiply that across accounts and my cash flow is basically hope.

Anyone found an app that solves this end-to-end? Or are you all just handling it in Xero/QuickBooks/spreadsheets? Curious what the real-world setup looks like before I install something random.

So last week the Shopify app had a promotion advertising Shop Cash as a rebate on purchases. The deal was good, offering $40 in Shop Cash on a $200 purchase - 20% rebate. I scrolled through the list of eligible vendors and hit the button at the bottom that said something analogous to "load more options" (important). I then made a $201 purchase that was delivered today.

I assume that by loading more options, I was being directed away from eligible vendors for the sale, but this was absolutely not made clear at the time and the option to load more stores was presented within the sales marketing page.

I've received no Shop Cash. I purchased shelf-stable goods which I didn't need today, but will use eventually, because the promo made it appealing. But if there is no promo, I may as well return this. Of course, the individual vendor/store is not responsible for Shop running a bait and switch. When I ask for support on the app, I can only interact with AI, and the AI always tells me to approach vendors for refunds, even though the source of the funding and the error is Shopify's and not the innocent vendor's.

How does one actually get customer service from Shopify for Shopify issues as a consumer?

We took a hypothetical US fashion DTC store on Shopify with 100,000 monthly visitors and modeled two email strategies through BFCM. Everything below is a model built on public benchmarks plus our own capture data, not client results, and the assumptions are listed so you can swap in your own numbers.

Strategy one runs a well-built gamified popup from mid-July, converts 9% of the visitors who see it, gives new subscribers a 10% code, warms them with flows, and sends the list a 25% offer during BFCM week. Strategy two runs a basic signup form over the same period, converts 3%, gives the same 10% code, and compensates at BFCM with a 50% offer.

Shared assumptions. 70,000 visitors see the popup monthly after subscriber hiding and frequency caps, AOV is $100, the welcome flow converts 5% of signups before BFCM, 15% of the list churns by late November, and the BFCM campaign converts 3% of the reachable list at 25% off against 5% at 50% off, since deeper offers do pull more redemptions. Repeat purchases and retargeting audiences are ignored, both favor the bigger list, so this is the conservative version of the gap.

Strategy one collects 25,200 emails by BFCM. The welcome flow produces 1,260 first orders at $90 net, which is $113,400 before the sale starts, and the 25% campaign converts 643 of the 21,420 still-reachable addresses at $75 net for another $48,200. Total around $161,600. Strategy two collects 8,400 emails, gets $37,800 from the welcome flow and $17,850 from the 50% offer, and lands around $55,700.

Same traffic, 2.9x revenue gap. Per reachable subscriber during BFCM week the deep discount actually wins, $2.50 against $2.25, because the higher redemption slightly outruns the margin loss. The entire gap comes from list size, which was decided back in July by the capture setup. The discount depth debate that dominates BFCM planning moves the result by cents per subscriber, while the capture rate moves it by a factor of three.

The model has obvious limits. The 5% welcome conversion and the 3% campaign conversion are the assumptions doing the heaviest lifting, and weaker flows narrow the gap. A 9% capture rate is not a given either, in our data it sits between the top 10% and top 3% of ecommerce campaigns, though gamified setups with a working frequency cap reach it regularly. Run the same arithmetic with your own numbers before quoting ours.

If anyone has real cohort data comparing summer-captured and November-captured subscribers through BFCM, that is the part no model replaces.

Hi, I am a senior citizen.And i've always worked part time to help support my income.However, I had cancer last year.And now I have a terminal bone disease.So I can no longer work.And i've been struggling, I have seen the shopify sites and was wondering, are they good?Are they beneficial?Can I make money?Or is it all ways for them to make money off me??

A+ if you get it

But also, we keep getting orders in the middle of the night for one single bar of chocolate. It has an address for NYC, but they get returned because they're undeliverable. What's the goal of the scammer? They are under different names, but the product and order window is the same.

trying to figure out what headless platforms exist for a brand at our size beyond the standard Shopify Plus, Salesforce Commerce and Adobe Commerce trio.

So for context, we're a $60M GMV apparel brand with B2B layered on top, currently on Shopify Plus with a custom-built integration for wholesale that the team is starting to call a maintenance tax.

We're not allergic to Plus, we just don't want to invest another year on it if there's a platform built for our shape we've been missing that'll make life easier for us.

So far the names that have come up outside the big 3 are commercetools, SCAYLE, Centra, Spryker, and BigCommerce Enterprise, where commercetools and Spryker we know by reputation, SCAYLE and Centra we've only seen in case studies, and BigCommerce we've ruled out as too close to Plus on the customization ceiling.

Main question is for the brands at north $50M who moved off Plus or Salesforce or Adobe recently, which platforms came up in your research that don't show up in the standard comparisons, and which one held up for fashion-plus-B2B specifically?

I ordered something from Shopify and it went to the wrong state. Now I’m not getting an email back

I Run a Shopify store where suppliers invoice me in CNY, EUR and GBP, and it's turned into a mess of manual conversions and spreadsheet reconciliation every month. I need something that handles card expenses, supplier payments and currency conversion in one place, then syncs cleanly with our accounting software, because right now I'm doing half of that by hand and thats taking up my time.

I'm expanding SOPs next month so this is kinda Urgent & needs to be solved this month. I'm open to one platform that does it all or a stack of tools that work well together, whatever other store owners have actually found reliable. Also how should I go about it?

My Google tag is set up and my first two purchases from buyers have been recorded, but the third purchase hasn’t been recorded.

I have no clue why because everything looks good and the purchase was done more than 72 hours ago, so I am not sure what to do here has anyone experience this?

I recently found this post saying that it's cheaper to use Klarna through Shopify instead of using Klarna directly. I assume they're talking about merchant fees: Klarna & Shopify Post

Is this true?