I'm curious what methods other business owners and bookkeepers use. Do you rely on bank feeds, CSV imports, third-party apps, or another workflow? I'd love to hear what's worked best for you.

I've searched the key words I can think of and can't find any posts on this. I just started my own business a couple of months ago. I've had the QBO for accounting firms for about 6 weeks, and have accessed two clients as well as keeping my firm books in there.

Suddenly yesterday I got "access is denied" at the top of the page when I tried to log in. I called support, waited, then received an email to reset my password. At the same time, another email said it was all fixed and I could log in. Access is denied is still showing at the log in screen, and when I click the password reset button I get the same thing.

I'm now on with the highest tier of support after one hour and 50 minutes. They say there was a security issue and they can't help me. Like they are completely terminating my access to my entire log in. They won't say why and so far have no advice. I've been on hold for most of the almost 2 hours I've been on the phone with them.

Any advice? My company is a legitimate LLC registered with my state and the IRS (FEIN number). I've never done a single illegal thing in my life so no record. I'm devastated at the thought that this can derail my new business so quickly.