r/quebeccity • u/Neat_Inspector_6647 • 28m ago
Did i get duped?
Hi all. Im planning a trip to Old Quebec to propose to my girlfriend. I have booked a room at the Frontenac for the weekend and figured i would get a carriage ride.
I reached out to Caleches Quebec via their website and was responded to by a couple of different people via email. The one person I responded to was very polite and helpful and suggested their proposal package which sounded great. However, when I went to book it on the site there was no option for that. Only the romance package. When I emailed him about it, he said he would have to send me a link to book as this was a special service. The link he sent me looked like the exact same interface as the website so I paid.
Then I sent an email back asking when we should start the planning process. I received no reply until yesterday, about a week after my email. This spooked me a little so I called the number at 10am this morning and was instructed to leave a voicemail. I left a message explaining my concern and just wanted to confirm I have a reservation. I have yet to get a call back from them and that was 8 hours ago. Should I be concerned? Does anyone have any experience with this company? Thank you in advance for any help you can offer.