r/nbn • u/touchaspagette_69 • 21h ago
Discussion Superloop and the 30d cancellation and prorated invoice.
We all now know Superloop has a bullshit 30- day cancellation policy. But did you know that if you cancel the service in the middle of your billing cycle you will now not receive a prorated invoice. That’s right. You will be charged for the full invoice even for the days your service was inactive. They expect you to call the billing team and request for the refund instead of this happening automatically.
To explain this further.
Today is the start of your new billing cycle. You call Superloop to cancel the service. They tell you about the 30d but mention TIO and ACCA and manage to get the cancellation placed for the 5th of August cuz that’s when you want it to be cancelled. When your invoice gets generated it gets generated for the full invoice and you will be charged for tje full billing cycle up to the 22nd/21st of August even though it was cancelled on the 5th.
With any other provider this would happen automatically, but not with Superloop.
