Hi everyone! I've worked in local government previously, and just wanted to give some tips for contacting local officials (Mayor, council members, other representatives):
- The first tip is please be polite! Depending on who you're contacting, you're likely speaking to an assistant or staffer. These people are likely getting TONS of calls and are emotionally exhausted. There were plenty of times we were dealing with a scandal and I was just as angry about it as the people calling, but was getting a ton of verbal abuse and being treated like an enemy. It's totally fine to be furious, heartbroken, etc., and to express that, but be sure you're not taking it out on anyone. If the person you're talking to feels like you're just treating them like a punching bag, they're going to try to get you off the phone asap to get you to stop attacking them. If you're upset but polite, they'll usually move mountains to help. A lot of people working in local government especially are doing it out of passion.
- Have a reason for calling. By this, I mean that you should identify what you want done with your complaint. Do you want your representative to call you back for a discussion? Do you just want your concerns passed on? Do you want to know what will be done? This is very important, because if you just call and unload, it's harder for whoever takes your call to use that efficiently beyond "someone else called and was angry about the same thing everyone else is". You can also simply call and ask for the best way to communicate your concerns and desire for action.
- If you're calling from outside the community or out of state, please be sure you know the basics of who you're talking to, what happened, and the community itself. I've dealt with people calling my boss a he when she's a woman, or mispronouncing the name of the community, etc. It does make you seem detached from the situation and uninformed, and in a situation like this offices are naturally going to prioritize calls from constituents and not calls from people who seem like they just saw a single video online and don't know any details.
- Form letters/emails are super useful, but when there's a form letter going around and an official is getting dozens of the same template email, they tend to have less impact. Use form letters as a base and add some customization/edit them if you can. It comes off as more invested and real to the people reading them.
- I'm guessing every public facing office in Madison right now is getting inundated. Please be patient when waiting for return calls, don't be surprised if your call goes to voicemail, etc. Sometimes offices just get so many calls that they don't have enough staff to answer or respond to every single one in the moment. If you leave a voicemail and don't specifically ask for a call back, you also likely won't get one. When there were hot buttons issues at my office, we'd tally emails/voicemails and only have our boss call back when it was actually requested. Again, this is just a "not enough hours in the day" necessity, not a slight.
I hope this helps, and please remember, I'm saying all of this so that you can be more effective, not to stifle anger or grief! If you have any questions, I'll try to answer them, but keep in mind I've never worked in local government in Madison specifically.