r/germany • u/xX_Dark-Angel_Xx • 5h ago
Praxis in Essen
We visited this praxis in person with an official referral from our family doctor because of suspected skin cancer. Despite having the referral document with us, the older receptionist refused to arrange an appointment and told us to book online.
When I checked online, the next available appointments appeared to be next year. I explained again that the referral concerned suspected cancer and asked what the purpose of the referral was in such a situation. I was told that we could only come in if someone cancelled and that “this is how Germany works.”
The conversation then became very unpleasant. I was told to lower my voice, even though I was trying to explain the situation politely. I naturally have a strong, rough voice. I also felt uncomfortable with comments suggesting that “in Germany people speak quietly.” As a German citizen who has lived here for more than 20 years, I found this remark disrespectful and potentially discriminatory, especially because of my darker skin.
A patient with a referral for suspected skin cancer should be treated with seriousness, clarity and respect. I am asking the practice for a proper explanation, an apology and a clear solution for handling urgent referrals before I consider raising this matter with the relevant authorities or the local press.
Does anyone have any guidance on how to properly handle this?
I writing this auf English to have a broader reach among the expat communities too
