Hi all,

Trying to install the PEK. At my thermostat, I have G, W, Rc (w/jumper to RH), and two wires on Y, blue and yellow.

At my furnace, I have G, W, R, two wires on Y (red and blue), and a C wire that is not bundled with the thermostat wires and goes back into the furnace apparatus rather than towards the wall.

Any recommendation for how to tackle this or what’s going on? Any help is appreciated!!!

I have been using the ecobee3 lite and use 2 room sensors with it that I connected to it 2 years ago. I bought a 2 pack last week to add more sensors but these new one’s will not pair at all.

Contacted support and they send replacements, but again it wont pair either. Ecobee says there is something wrong with my thermostat. For my amusement, I unpaired the old 2014 room sensors and paired it back with no problem.. Anybody with the same experience?

Hello. I installed the premium today and it will not turn on at all. I triple checked the wiring and fuse and all is good. My old unit was working fine with batteries before I upgraded to the ecobee. I’m not sure what else to do. Super discouraging .

So my ecobee thermostat, which is maybe about two years old has suddenly started to reboot itself. Can anybody out there? Give me a reason why I had a service call today and they thought perhaps it was the condensation pump. It was not so, he said to keep an eye on it and if it happens again, let them know. Well it did happen again this afternoon when I turned the air-conditioning back on and it seems to go blank when the condensation line is dripping into the sink which is designed to do. I hope everyone’s understanding me but that’s my issue. Anyone get an answer

I put a sensor in my baby's room because it stays hotter. I don't want to do it by occupancy so I set it to average out or whatever. I set it to 71 and the living room got down to 68 and the nursery only got down to 74. Am I understanding that right and doing this the best way? Is occupancy better? Even with a very small baby that might not be sensed as occupying?