r/dcl • u/Legitimate-Donut6786 • 11h ago
FOOD Dinner service - is this normal?
Currently on our first DCL cruise, but we’ve done 10+ cruises in total with other lines. We’re a family of 5. The dinner service so far has been a lot lower than we’re used to and I’m just wondering if this is normal for DCL? It’s a series of little things rather than anything major, but they add up.
So, our first night - the table was prepared with 5 chairs, 5 sets of cutlery, etc - but obly 3 bread plates. We ordered sodas and they took over half an hour to come. The kids starters and their mains came together, so those weren’t really separate courses as such - just loads of food all in one go. Both the adult’s starters were cold. Our water glasses remained empty for a good 15 minutes. All 3 kids ordered Mickey bars for dessert and only 2 came.
Night two - we had the right number of bread plates this time, but only 4 rolls between the 5 of us. The kids starters and their mains delivered together again. My twins both ordered pizza, but one got 3 slices and the other got 2 (and this was not the same amount of pizza but sliced differently - it was literally a smaller portion). The same long wait for our empty water glasses to be refilled.
Does this sound typical for DCL? I’d heard really good things about the service, so this wasn’t what I was expecting. And if it’s not the norm, what should we be doing by way of feedback/sorting it? We’ve been pointing out stuff like the missing dessert and unequal portion sizes as it happens, but haven’t said anything on the timing issues so far (was kind of hoping the first night was just because it was the first night, but looks like it’s not)