I've spent the last few months going deep on every attempt to bring AR and digital experiences to heritage sites (monuments, forts, ruins, museums), because I'm building in this space and wanted to understand why almost none of it stuck.
The thing that surprised me: the AR usually wasn't the failure point. The hardware around it was.
The recurring pattern across audio guides, entrance kiosks, and the more recent headset pilots is that each one put a new physical device between the visitor and the site. And every device carries a cost that scales with visitors and with locations. Someone has to buy it, charge it, clean it, update it, and replace the lost ones. A flagship site with a grant can absorb that. The thousandth site with no budget and no staff cannot. So the good experiences lived at one or two showcase locations and never spread.
The headset pilots are the clearest example to me. The demos look incredible in a controlled setting. But the operational reality of handing fragile goggles to tens of thousands of monthly visitors, and sanitizing and managing them, breaks the model before it scales.
Where I've landed is that phone-native AR isn't a worse version of the headset experience, it's the only version that survives real-world scale, because the device is already in the visitor's pocket. No procurement, no charging, no inventory. The whole cost structure that killed the prior attempts just isn't there.
The tradeoff is obvious: you lose the immersion and field of view of a dedicated headset, and you're fighting phone thermals, tracking drift on large outdoor structures, and wildly varying device specs.
Genuine question for this sub: do you think handheld AR is a permanent answer for public, high-throughput spaces like heritage sites, or just a bridge until lightweight glasses are cheap and durable enough to manage at scale? I keep going back and forth on it and would like to hear from people who've shipped AR in the wild