r/Walmartcustomer 7h ago

Warning to Walmart Plus Members: A driver falsely claimed a "threat of violence" over a missing tip, and Walmart instantly banned my account.

66 Upvotes

I wanted to share a massive safety loophole and completely broken corporate practice with Walmart Plus that just cost me my account.

My paid Walmart Plus membership was abruptly canceled and my entire account deleted without warning. When I finally got a customer service agent to look into it, they dropped a bomb: my account had a "threat of violence" safety flag put on it by a third-party driver.

Here is the catch: My delivery instructions are strictly set to "Leave at Door." There was absolutely zero physical or verbal interaction between me and this driver. They dropped the groceries and left.

The only logical explanation? The driver was disgruntled over a missing tip and abused the Spark app's safety reporting tool to retaliate against me.

I took this to the BBB, and Walmart Corporate actually responded and officially confirmed the reason in writing: "Ms. Gupta's Walmart account was closed due to a 'threat of violence' safety flag submitted by a third-party driver. Walmart's account review team has decided that Ms. Gupta's account will remain closed."

Walmart's "review team" didn't investigate a single thing. They ignored my spotless history as a customer, ignored the fact that it was a contactless "Leave at Door" delivery, and are blindly taking the word of a lying gig-worker. Because of a fabricated report, my address, email, and cards are blacklisted, and Walmart told me to just deal with my bank to get my membership fee back.

Be careful out there. Walmart is running a "shoot first, ask questions never" policy where any unhappy driver can completely weaponize a fake safety report to destroy your paid account, and corporate will rubber-stamp it to protect themselves from liability.


r/Walmartcustomer 19h ago

Shipping filter is no longer hidden for me.

Post image
9 Upvotes

Yay!


r/Walmartcustomer 10h ago

Just Venting How to Fix the Walmart Pencil Dispenser

Post image
7 Upvotes

There's a few disgruntled teachers out there who found the front panel on the Pen n Gear pencil dispenser is bowed inward and the pencils can't get out.

I put a painting sponge inside (walmart brand Hello Hobby) and it pushed the wall out justenough to work as intended.

(Note: the bowing might have happened while sitting in my hot car in 100 degree weather. Don't leave these in a hot car or hot delivery truck)


r/Walmartcustomer 31m ago

Just Venting How the heck am I supposed to use the app if there's no reception in the store?

Upvotes

I'm new to Walmart+ and the app and just spent more time fussing with the scan n go feature than I would have just waiting in a regular line. It was way too frustrating, so I just left. It doesn't seem like there's an open wifi network in the store, so how the hell am I supposed to use the app if there's no reception? 😡


r/Walmartcustomer 4h ago

First Time Customer walmart shipping

0 Upvotes

an item that i’ve been looking for (that is constantly sold out of) is being shipped to walmart tomorrow. does anyone know if there is a predicted “best time to go” or do all walmarts have different shipment and stocking times where it’s kinda unpredictable? the item is a children’s toy if that changes anything

also idk if this needs to be said or not, but it’s not pokemon and i’m not a scalper 😭


r/Walmartcustomer 8h ago

Delivery The shipping tab that was on the Walmart app is gone for me?

0 Upvotes

I see other people are having these issues I just hope that tab comes back for shipping because I don't know what qualifies and what doesn't without it.

So I'm trying to order some chips and it says I'm getting charged and extra $6.99 because I haven't hit the $35 threshold and I'm like wait a minute... Where's the shipping tab? Like it doesn't even give me the option when I go to check out to choose shipping instead of delivery for small orders.

It all says free delivery because I'm a Walmart plus subscriber but it's not free if they're charging me $6.99 especially when I'm paying a monthly fee for the Walmart Plus subscription!!

Last night I was able to order a shower curtain, and I got it through shipping and it's on the way right now. But now, as I'm trying to order food that I always do through shipping, it's not letting me and I am a little more annoyed than I care to let on. I hope that tab comes back because I can't shop properly without it.


r/Walmartcustomer 20h ago

Crazy machine or Walmart or who knows

Post image
0 Upvotes

r/Walmartcustomer 20h ago

Ulefone armor 28 ultra 1tb or 2tb ulefone

Post image
0 Upvotes

Are they out of stock? I was going to get it through one pay later but now this screen popped up, what does the screen mean? And will the phone come back in stock?


r/Walmartcustomer 9h ago

Walmart is trash!

0 Upvotes

I purchased a few pairs of Muck Boots a few days back because they were on clearance for $16, originally $92. I received delivery and noticed one pair was missing from the package. I reached out to customer service and asked for replacement but since that color was no longer in stock they could not offer a different color instead. So I received a refund. I also had another order for a four pack of collapsible bins, package arrived today with only one bin. I was again not offered the three missing bins only the option to return it. After all is said and done I asked since I missed out on two great deals and now have to travel to a store to drop off the package if Walmart would not offer some type of compensation. I was told my account was ineligible for any kind of promo. WALMART IS TRASH! Rant over


r/Walmartcustomer 1h ago

Returns/Refunds Can I return opened food?

Upvotes

I brought food and i ran out of food stamps so i had to pay with debit, i was just so hungry but i had food items eligible for EBT and i wanted to know if i can open them and cook them and just keep the package for a return so i can use EBT when i get it