r/Udemy 20h ago

My support tickets are being ignored for a serious issue on Udemy, worse, if i create more tickets they refer me back to that ticket, where the support guy replies late and is literally useless.

2 Upvotes

This guy Kaveh, beware of him, this is the worst support guy, he is a literal bot and does not solve any issue, in these few days, I have exchanges 50+ emails with no resolution, first 12-13 mails were the video not playing, this guy, was no help, at the end he forwarded the mail to support team after making videos 2 times, and when i was recording, the video started to play just normal.

Now, in my account there is an 18% tax issue, which was included separately, not in any other accounts, that i don't have my courses in, only in this one, even my friends, account it is not there, when i told him, he refused to contact the support, and after multiple tickets i keep getting referred to this stupid retard. He does not even reply on time.

Whom do i contact, i know if i had contacted some other guy, they would have solved it, in an instant instead i am stuck with this fucking loser and even new support mails redirect me to his ticket id.


r/Udemy 23h ago

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9 Upvotes

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