I know that when a plan is changed the existing resources are rolled over into the next month. However, if I decide to pick a no data plan, will the data still rollover? I have way more data than I will use for awhile and doing this will save me a bit over time.

I recently switched to Tello and am attempting to port my number in from my old carrier so I can use the same number. My old carrier needs my Tello account number to port, but the only way I’ve been able to find to get my account number is by doing a port out request.

Because my account is so new, Tello won’t let me do a port out request. Frankly it seems stupid, there are other needs for the account number than porting out the number. Is there any other way to retrieve the account number?

I've scheduled my renewals via text as some of you might also be doing. My last renewal which happened while I was outside at an event. Checking the results I saw that both my "renew" and my cc expiration went without a reply from tello between the two. Tello sent my order request; order processing and successful status; all 3; one after the other.

Meaning 1 min delay between the two text is all thats needed to keep them in order but no need for delays longer than that. Seems like tello will just queue each message sent and act upon it.

Data usage isn't always predictable.

Some months you finish your billing cycle with data to spare. Other months, you find yourself streaming a little more, relying on mobile data instead of Wi-Fi, or simply spending more time on your phone than usual. Before you know it, you're down to your last few hundred megabytes with days left until renewal.

That's exactly what Data Auto Refill is designed for.

If your remaining data drops below 500 MB, Tello can automatically add a 2 GB Data Add-On for $5, so you don't unexpectedly run out before your plan renews.

A few things worth knowing:

- Each Auto Refill adds 2 GB for $5 and lasts until the end of your current billing cycle.

- Manual Data Add-Ons are still available if you prefer to purchase them yourself.

- Available on metered plans that include data.

- Not available on Unlimited Data plans.

One more thing: enabling the feature is completely free. You'll only be charged if an Auto Refill is actually triggered. And to keep everything transparent, you'll receive a text message as soon as an Auto Refill purchase is completed, so you'll always know when additional data has been added to your account.

Hopefully this makes staying connected a little easier for anyone who occasionally runs low on data.

I accidentally deleted my esim and forgot my security pin. I called customer support to reset the pin. Besides providing my name, the email address on file, my card number I used to pay, my billing address and the IMEI number of the phone the esim was previously installed on, the customer support went on asking for me to send a picture of me holding an ID or they won't be able to help me reset my pin. Who can I report this outrageous infringement of customer privacy to?

I seem to be the only person trying to port over from Verizon who's having this issue! According to Tello, the information I've entered doesn't match what Verizon has on file, but I've contacted Verizon multiple times and everything is correct. Any idea what's up?

The World Cup is over, but at least back-to-school season comes with a little win of its own. We thought we’d help make your phone bill a bit lighter.

Starting today through July 31, new customers and existing customers adding a new line can get our 10 GB plan for $10/month for the first 3 months (normally $15/month).

A few things worth knowing:

- Available for new customers and existing customers adding a new line.

- The promotional price applies only to the newly activated line.

- After the first 3 months, the plan renews at the regular $15/month.

- If you change the promotional plan (downgrade, switch plans, or cancel), you'll lose the discounted pricing.

Whether you're looking to save on your monthly phone bill or trying Tello for the first time, we hope you find this offer useful.

Among camera phones like Honor magic 8 pro, Vivo x300 pro, OPPO find x9 pro, Xiaomi 17 t pro, and maybe some I forgot to include which would you recommend based experience with supported frequency bands. I'm in the US on Tello about 8 months a year and in Germany the rest of the time.

I’m outside the US and my Tello number used to receive calls without any issues.

For the past few weeks I haven’t been getting any incoming calls at all while outgoing calls still work.

Has anyone else experienced this or found a fix?

Hi there! I am looking to activate a TCL Flip 4 (that is locked to T Mobile) on Tello, and I was wondering if I will run into any trouble. It should work fine since it is the same network, right? Also, will I need to download an app (which I can't do on this phone) to activate the service or can I just order a physical SIM card and slot it in? Thank you

I switched to Tello a couple months ago, ported my number from Google Voice, and I've been using the service with no issues. However, I'm moving abroad next week, which was the whole point of signing up for Tello. I'm going to use Wi-Fi calling while outside the US, as I'll have a local phone plan abroad.

What are the proper steps to cancel my monthly plan while keeping my number active? I already have $20 PAYG that I bought about a month ago. Do I need to add more after I cancel? I want to be sure I don't screw up and lose my number. Thanks!

*** SOLVED!!

This is NOT simply to discover. You can forward your Tello number using the MMI/USSD code and the T-Mobile universal voicemail routing number.

So, for unconditional forwarding you dial the following from your Tello line:
**21*18056377243#

To turn it off, from your Tello line dial:

##21#

You can also use this technique to conditionally forward calls.

It probably took enough electricity to run a city for a week, but AI ultimately gave me the answer.

---

I have Tello as the second esim on my iPhone.

I'd like to send all the incoming calls that I get on my Tello number directly and unconditionally to voicemail.

I've been trying with no success.

Can anybody tell me how to do this??

Thanks

EDITED TO ADD: I tried using "carrier unconditional call forward" (that is **21*1234567890#) to forward the call to my own number, but that did not work for sending the call to voicemail.

Is this possible?

I have wifi calling and data switching/back up calling enabled.

I contacted the support and was told that calling and texting can only work when connected to a wifi network.

Hi all,
I have had a Tell number for about 6-ish months now. I’m roaming in Egypt, and I found out that calls cost 25c, though I remember back in January that it was 5cents. Did something recently change with the roaming rates or am I tripping?

Thanks in advance

Hello there, was wondering if someone knows how long does the process take and will I be able to call and recieve calls during it or no? And how to initiate the process, thanks!

I have a pixel 10 and followed every procedure possible to access call forwarding. This is what I see when I access the menu. I've changed network settings, driven to different locations. Anything to get this to work. Tello says it's enabled.

I was really dreading this, actually. I'm very satisfied with Google Voice, which I've had for 10-15 years. I've lost track. Until just recently, I'd not had any roadblocks using GV for financial accounts and such. However, I recently changed status at one and was unable to receive the verification SMS. I didn't want to find myself in the position where it GV wouldn't work in an essential situation, so I decided to give Tello a go.

After reading all the mixed experiences online, I asked Lumo.

These are the steps provided by Lumo:

Steps for Pixel 9 Pro:

1. On your computer (not the phone), log into your Tello account at tello.com
2. Go to My Settings → enable Wi-Fi Calling for your line (this could be easy to overlook, but it requires a US address for 911 to activate)
3. Purchase your plan and order the eSIM — you'll get a QR code displayed on screen and/or emailed
4. On your Pixel 9 Pro, connect to Wi-Fi
5. Do NOT remove your existing local SIM — leave it in place
6. Go to Settings → Network & Internet → SIMs
7. Tap Add carrier → Use QR code
8. Scan the QR code from your Tello account (display it on your computer screen, or open the email on your computer)
9. The eSIM profile will download and install
10. It will likely show "Activating..." or fail initially — this is expected
11. Go to Settings → Network & Internet → Mobile network (select the Tello eSIM)
12. Enable Wi-Fi Calling
13. Wait — multiple users report the line registers within 1 minute of enabling Wi-Fi Calling
14. Restart the phone

In my case, it was fully active automatically at Step 9. Tested it sending and receiving SMS, including a financial institution. Will test voice calls soon.

Fingers crossed it works well.

Hey everyone,

I’m outside the US and just found out that Tello eSIMs cannot fully activate unless they connect to US towers at least once. The eSIM installs fine, but activation never completes because I’m not physically in the US.

I was just wondering if anyone in the US is willing to help me activate my Tello eSIM on their phone for a moment?

You’d just:

• Scan the eSIM
• Let it complete activation on US towers
• Then delete it from your device
• I’d install it on mine afterward

If this isn’t allowed here, let me know and I’ll remove the post.
If anyone has done this before or is willing to help, I’d really appreciate it.

Thanks!

It started last month, but I'm getting a ton of spam calls. Did Tello sell our numbers or get hacked? Is this some kind of extortion to get us to pay for the Spam Guard service?

I have Tello service on my back up flip phone which is supposed to be only used during emergencies. So, I barely use it at all. Plus, I have never used the phone number anywhere online so no one should have it. Yet, starting last month, I'm getting about 15 calls a day about a loan that I never signed up for.

At this point, I've disabled voicemail since it just fills my inbox when I have the phone turned off so the scammers can enjoy talking to the default "user not available" message.

So I am currently overseas and I forgot to enable wifi calling while I was in the US. Now I'm stuck with 1) my eSIM does not transfer to my new phone from the old one, 2) not able to switch on wifi calling on my old phone(the one with the esim) but I am able to make phone calls through the app, just can't receive calls or texts.

I just moved to Vietnam. I want to keep my US phone number so my 2fa will still work for my bank and other things. Galaxy s25 ultra. After much Reddit research I ported my number to Tello esim, got a no-data plan with talk and text, and enabled wifi calling. Then I got an Airalo esim which works for data in Vietnam- no talk or text. According to many people on Reddit this should give me data/signal on Airalo while the Tello plan should piggyback off the Airalo Vietnam cell service, allowing me to be able to use my US number as usual. I put my calls and texts to the Tello esim and my data to the Airalo esim. So now I can text and use data,email, maps, grab etc in vietnam. But i am unable to make calls unless I am on wifi. Im not sure why. Id love to be able to make and answer calls in vietnam and also keep my US phone number.

Any recommendations?

Just wanted to make sure that I don't get needlessly flagged by their AI fraud prevention.

Can you confirm that it's OK to use VPN while abroad to log into my Tello account?

Or should I be logging in without VPN?

I've just arrived in Asia. My previously active Tello service is presently in "Park". I need to log into my account to purchase a new Tello plan to make my number active again.

Unlocking phone I purchased for full price from Tello? I found post from six years ago that stated the Tello phones aren't locked. Is that still true? If not, can anybody shed some light on this for me? Thanks!

Just switched to Tello to get a handle on the spam calls and am paying for the spam block upgrade. So so disappointed seeing "potential spam" on calls still.

I understand there's the nuclear auto-block to not even let calls through. Does anyone have experience with turning this on? Do you inadvertently miss calls from doctors offices, etc?