r/SteamHardware • u/ManufacturerTop7888 • 5d ago
Steam Controller not working through my USB Hub since Puck update
Hello, I have a particular setup where my PC is on a different floor and too far away to directly connect via bluetooth or the puck at the pc. I have an HDMI over LAN extender with an integrated USB hub. When I first connected the puck out of the Box Everything was working perfectly. Then Steam prompted me to update the firmware of the puck and controller. Since then the puck is not recognized anymore when connecting through the hub. It works perfectly fine when I connect it directly to the computer. However I need to use the hub as there is no other way for me to reach the computer and play on my TV. All my other devices work without any problems through that hub (wireless headsets, keyboards, mouse, 8bitdo controller dongle). My own investigation leads to the puck requesting too much power when plugged in and the OS is therefore ignoring it. I tried it on Windows 11 and on Linux and both have the same problem. Does anybody know if I can downgrade the firmware and/or if there is a way to control the power the puck is pulling? I suspect that because the puck can connect to up to 4 steam controllers it is trying to reserve that bandwith which is too much for my hub. If I connect 8bitdo controller dongles for example the max number the hub is able to support is two (although it has 4 usb ports). If I connect the Steam Controller directly with a USB cable to the hub it works. But of course I want to use it wireless.
When I first contacted steam they said I should try these steps and these are the results, i will not upload the screenshots but they show what i described:
- Shut down the computer and disconnect any unnecessary USB devices, leaving only your keyboard and mouse connected. Do not reconnect the Puck yet.
- DONE
2 Restart the computer.
DONE
Once startup is complete, connect the Steam Controller Puck directly to the system using a USB3 port if one is available. Do not use hubs or adapters during this test.
WORKS WHEN DIRECTLY CONNECTED TO PCNote any Windows USB notifications or connection sounds that occur when the puck is connected.
Standard USB Connection Sound followed by Standard unplugging USB Sound when connecting it to USB 3.0 directly to the PC on WindowsOpen Steam and navigate to Settings > Controller and take a screenshot of what you see there.
Puck is shown. See Screenshot "steamcontroller1"Place the Controller onto the Puck and note the LED behavior.
orange glowing like it is charging. Picking it up it the LED is white and works perfectly. It is recognized in Steam. Trackpads also working. To Control mouse. See screenshot "steamcontroller2"
Now the same steps but using the hub. No other devices connected through the hub:
- Shut down the computer and disconnect any unnecessary USB devices, leaving only your keyboard and mouse connected. Do not reconnect the Puck yet.
- DONE
2 Restart the computer.
DONE
Once startup is complete, connect the Steam Controller Puck through the hub to the System.
Note any Windows USB notifications or connection sounds that occur when the puck is connected.
Standard USB Connection Sound followed by Standard unplugging USB Sound followed by another connecting Sound on Windows.Open Steam and navigate to Settings > Controller and take a screenshot of what you see there.
it Shows Nothing connected see screenshot "steamcontroller3"Place the Controller onto the Puck and note the LED behavior.
Same as when connected directly orange glow charging. Picking it up Nothing happens. If I press the steam button it connects to the puck an has a constant White LED. The Trackpads vibrate as usual when using them but the System does not recognize the puck and therefore does not recognize Controller Inputs.
Since it worked before updating I hope there is a workaround.
I would appreciate any help and ideas :)
