r/Steam • u/AutoModerator • 21d ago
Support Megathread /r/Steam Monthly Community Support Thread.
Welcome to the /r/Steam Community Support Thread!
Is your account hijacked? Follow this guide to recover it.
This Steam Guide goes over how to troubleshoot download and connection issues.
This Steam Guide goes over how to troubleshoot web-page and other connection issues.
How to re-install Steam. This method will NOT remove your games.
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We invite everyone to help other users in our Community Support Threads and on our Discord server.
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Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.
Only Steam Support can solve personal account issues...
...such as payment & purchasing issues or password & login issues. We can only give advice on how to get in contact with Steam Support.
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Additional Information & Resources
- Search for previous Support Threads.
- You can view average Steam Support response times here.
- This is our guide on what to do if your account has been hijacked.
- If you have proof of a scammer you should report their Steam profile. Do not post about it here.
- This Steam Support article details what counts as proof of ownership.
- Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
- Educate yourself on scams
- /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController
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u/JustDenis56 5d ago
Earlier today I was playing with some of my friends and then I took like a 3 hour break.I came back 10 minutes ago and I was logged out of my Steam account on all devices.
The first PC that you see at the bottom is my friends.We set up a Steam family and I logged out and deleted my account from his PC as I was there in person to do it all.Second PC,the one highlighted green is mine and you can see I was active on it 3 hrs prior to this moment and also for the past like 4 years.There is no other device outside of my country that logged in so I was very confused when I first saw this
Only thing that changed was the place where I live. It used to say "Curtea de Arges" like the first PC and not "Botesti" like it does now.
My question is,should I be worried?Was my account breached or did this happen maybe because my internet provider made my location different?
I changed my password to something that doesn't even resemble my old one and I also logged every other device out just to make sure.I see no activity from any unknown devices which kind of makes me glad but still,this really made me panic a little