r/Steam • u/AutoModerator • 21d ago

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the /r/Steam Community Support Thread!

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u/Ill-do-it-again-too 10d ago

I’m trying to update a game, but whenever I pause it and then turn off my computer progress resets to a seemingly arbitrary number

My internet is slow, so it’s hard to get it fully updated in one sitting. I just had it at 83%, then briefly turned my computer off and on again (I paused for half a minute first to make sure there was no problem) then when I reopened my computer it was reset back to 67% (yes I seriously)

This is the second time this has happened too. Hours of progress just lost instantly. Even worse the one time I left it on overnight I woke up the next morning with progress lost, although for some reason steamworks common redistributable was updated overnight, even though I had that queue up after the game)

Any advice would be helpful, on either speeding up download or saving progress on download. Should I clear download cache? I’d hate to lose what progress I have made but at this point it feels like it’s impossible to finish the download. Idon’t think space on my computer is a problem but if it helps I have 117GB free and the update is 104GB, but that’s just because I have to effectively redownload the whole game for the update I don’t think it’ll take up that much space afterwards