We have the "gigabit" package that usually gives us 800-900mb/s download. A week ago we had service in the area for 2 days for "infrastructure upgrades" and now our download speed is 90mb/s.

Every time this happens, I have to contact customer service to reinstate SNY. They do it, but it’s a pain in my neck. Why does this continue to happen and how can I stop it from happening. When I asked the customer service agent, they only focused on the fact that they solved the issue for me (this time) and did not want to answer my questions about the repeating nature of this problem or even address who I can contact.

How does one get anywhere with the Internet assist program? I have filled out the form on 2 separate occasions. I have chatted with multiple agents and received emails requesting more information. Chat agent stated the number in the email requesting more information is not from Spectrum. When we called the number we were told no further information is needed. The chat agent said the first application was closed, no note as to why. Any hints, tips? We submitted proof of SSI (blocked out ss#) because they requested proof of. I also submitted the copy of chats and emails.

They are packaging it with a new router if I'm not mistaken that comes with an 8 hour battery back up to avoid down times but that alone tells me that upgrading from 1 to 2 GB isn't worth it. It's $20 more a month.

I already have a pretty good UPS for back ups and I'm not sure anything besides my laptop handles more than 1 GB and most of my smart home devices run on zigbee.

Just curious what y'all think?

Do these things routeinly go offline at some point during early morning (around 1:20am)? I noticed mine was flashing red around that time. I didn't have time to see if it was going to reconnect so I unplugged and plugged it back in, jumped in the shower and by the time I got out it was connected again (slow glow blue color) I didn't know if there was an issue or if that's normal?

I'm moving to a new apartment in the same location so will my stuff work in the new apartment or do I need to do something for that

Hi everyone,

I'm writing from Angola. I bought a Motorola phone on eBay that turned out to be locked to Spectrum Mobile. I knew it was carrier-locked when I bought it — I just want to find out whether there's any chance of getting it unlocked.

Details:

- Device details show "Software Channel: spectrum" and "Network Lock: Locked"

- IMEI is not blacklisted (checked)

- I'm not the original account holder

- I live outside the US, so I can't call the toll-free support numbers, and the live chat requires an account sign-in

My questions:

1. Is there any way to check whether this device is eligible for unlocking without a Spectrum account?

2. Does Spectrum ever unlock devices for secondhand owners who aren't account holders?

3. Is there a channel that works for someone outside the US?

Any guidance would be really appreciated — including if the honest answer is that it's not possible.

Thank you.

So she made fun of her own spectrum services…. I have the fastest speed available.

Yet I got on the phone right after calling bank and no issues.

Spectrum sucks so bad. No ETA on an outage in my area. It’s been down since about 3 PM yesterday. When I initially checked it said no outage in your area, then said ETA 8 PM, now says no ETA and it’s still down. Incompetent sack’s of you know what. I work from home and have to use hotspot when internet is down. I don’t care about their excuses get it back up and running.