Spectrum sucks so bad. No ETA on an outage in my area. It’s been down since about 3 PM yesterday. When I initially checked it said no outage in your area, then said ETA 8 PM, now says no ETA and it’s still down. Incompetent sack’s of you know what. I work from home and have to use hotspot when internet is down. I don’t care about their excuses get it back up and running.

I'm moving to a new apartment in the same location so will my stuff work in the new apartment or do I need to do something for that

We have the "gigabit" package that usually gives us 800-900mb/s download. A week ago we had service in the area for 2 days for "infrastructure upgrades" and now our download speed is 90mb/s.

Hi everyone,

I'm writing from Angola. I bought a Motorola phone on eBay that turned out to be locked to Spectrum Mobile. I knew it was carrier-locked when I bought it — I just want to find out whether there's any chance of getting it unlocked.

Details:

- Device details show "Software Channel: spectrum" and "Network Lock: Locked"

- IMEI is not blacklisted (checked)

- I'm not the original account holder

- I live outside the US, so I can't call the toll-free support numbers, and the live chat requires an account sign-in

My questions:

1. Is there any way to check whether this device is eligible for unlocking without a Spectrum account?

2. Does Spectrum ever unlock devices for secondhand owners who aren't account holders?

3. Is there a channel that works for someone outside the US?

Any guidance would be really appreciated — including if the honest answer is that it's not possible.

Thank you.

How does one get anywhere with the Internet assist program? I have filled out the form on 2 separate occasions. I have chatted with multiple agents and received emails requesting more information. Chat agent stated the number in the email requesting more information is not from Spectrum. When we called the number we were told no further information is needed. The chat agent said the first application was closed, no note as to why. Any hints, tips? We submitted proof of SSI (blocked out ss#) because they requested proof of. I also submitted the copy of chats and emails.

So she made fun of her own spectrum services…. I have the fastest speed available.

Yet I got on the phone right after calling bank and no issues.

They are packaging it with a new router if I'm not mistaken that comes with an 8 hour battery back up to avoid down times but that alone tells me that upgrading from 1 to 2 GB isn't worth it. It's $20 more a month.

I already have a pretty good UPS for back ups and I'm not sure anything besides my laptop handles more than 1 GB and most of my smart home devices run on zigbee.

Just curious what y'all think?

Every time this happens, I have to contact customer service to reinstate SNY. They do it, but it’s a pain in my neck. Why does this continue to happen and how can I stop it from happening. When I asked the customer service agent, they only focused on the fact that they solved the issue for me (this time) and did not want to answer my questions about the repeating nature of this problem or even address who I can contact.

Location: Tampa

I have been without service for the 5 days. I have called multiple times and they say its them and nothing I can do. I get a new text about 5-15x a day saying there is an outage and its fixed, then out again. I have to travel to places to get connection each day, and now the place I mainly go is under going spectrum maintenance for the next 4 days. Do I stick it out or find something new? The only option I can think of is T-mobile cellular. Has anyone else had solutions?

Good morning,
In Alabama every week we have been having issues with outages multiples days in the week for the past month. Has anyone else had these issues? I’ve tried to get them to come out and check the lines but they always have some excuse it’s down and claim it’s not the lines. I work from home and this is really affecting my work at this point.

I’m in Sweden on vacation with my family. International service has been working well until today, July 22. I called and spoke to support. They said there is some kind of outage happening for their international customers, but the phone call got dropped before confirming this. Is anyone else experiencing an issue outside the USA?

Edit: Service just came back! Fingers crossed it sticks, and that your service is back soon, too.

So either last month or a couple months ago (horrible with time perception recently), Spectrum attempted to charge me again for a bill I had already paid in full with no issues. I pay my bill on time every month as soon as I get my paycheck, so I know for sure the money is there. It charged me a couple days later, after I had barely any money left in my account so of course it didn’t go through. I was confused and thought maybe I forgot to pay my bill, but I went to my statement and it showed fully paid and absolutely nothing about these attempted charges. Fast forward to now, just got paid and go to pay my bill. My bill is $25 higher than what it always has been. This is the explanation I got. I don’t know if theres something I’m genuinely just not understanding or if I’m being played. It’s a small loss, but $25 is $25.

Hello! My parents recently received the invincible backup router + battery and it reduced their bill a bit. I was going to set it up for them but the instructions never came with it.

We currently have a fairly new spectrum router and I was wondering if the invincible router would need to replace our current router or is it something that’s set up separately. Sorry if this is an obvious question, if I had the set up paper, it’d be a lot easier. I looked on the account and both routers are showing up, so I assume that we’d have two routers now?

Basically the question, I moving into a apartment with bulk service tv+Internet, would like to use my router i have, it already has equipment in the room

For the past week or so my connection has been somewhat dodgy. As of today however, it's so garbage discord continuously goes to the blank screen, YT videos buffer, and playing games is just completely hopeless. I called in to get some "help" but the guy just "reinitialized" my modem or something. Tried fully resetting modem, fully resetting router. Not sure what to even try atp.

I was looking at the FCC broadband map and noticed that in my neighborhood, a few random houses seem to have symmetrical 1gig internet. I thought generally these rollouts are done in blocks (lets say an entire street). Just curious if anyone knows how this happens? I attached a the FCC map of my neighborhood with cable and the 1000/100 filter.

For several months we have been experiencing a strange issue where apple devices (primarily laptops, phones seem to be okay) have terrible connection issues. My laptop will say I am connected but all internet related activities act as if there is no service. It's intermittent, meaning I can get to a webpage after some time, but those moments are few and far between. A quick google search can be doable if I'm lucky but streaming/researching/shopping etc. are completely out of the question.

My work laptop, a ThinkPad, has no connection issues at all. Same with our TVs - no issues.

I've gone into the MySpectrum app to remove devices in case there were too many "throttling" the network (didn't change anything). We've even had a Spectrum tech come to our apartment to swap out the router. They had no idea how to assess the issue, and the new router was no improvement. I've even changed DNS servers to 1.1.1.1 and 8.8.8.8 but that only seems to work for a little while.

At my wit's end here - no amount of searching online yields any solution to this. And yes, I've tried resetting the routers, unplugging/replugging, etc etc. My laptop works just fine everywhere else, just not on my home wifi.

We are debating switching to Verizon but I want to make sure I exhaust all options before doing so.

Any insight and suggestions are appreciated - thank you

So I am a new account holder with Spectrum. I just set it up today. I am coming from Frontier, and with Frontier I have a couple of wifi extenders due to me and my spouse liking to be hard-wired to the internet for gaming. We are moving to a 3-bedroom apartment and will each have our own office/game room, and when I was speaking to the representative on the phone, she told me that I can't have any wifi extenders because I live in an apartment. Is this true? Because I have no idea how to hard wire our devices now.

RAP was a nice perk. Something I could point to as a benefit that is investing in my future. Instead of punishing those that make things happen on a daily basis, why not address the unbelievable waste? High split for starters is the biggest waste of capital this company has ever taken on, and that's quite a statement considering some of the "investments" made over the years. Or take a look at expansion. We are building underground at 10x the cost of aerial because leadership is terrified to wait on a permit and miss a passing. Corporate greed at it finest.

Will I be charged for a missing power cord to a WiFi router? If so how much?

Somehow I misplaced it when I installed my new equipment. I looked all over for it and I’m not really in the mood to go through their customer service or chat agent to figure out if they do charge for this specific item.

So posting this mostly because I'm frustrated with the slow pace of upgrades. I'm in Queens, NY (Flushing to be more precise) and haven't heard anything about high split upgrades being done anytime soon. My main complaint is the pathetic upload speed.

I was thinking more ahead and wondering at some point will the last mile coaxial cables to people's homes need to be replaced? Or are these cables good for like another 30 years?

I would get Verizon FIOS, but they refuse to install it on my side of the street because they claim the first homeowner won't allow them access to their backyard to run the fiber. They refuse to escalate the issue despite the solution being to petition the NY DPS to grant them an order of entry. Even more frustrating is Verizon FIOS has been available in my neighborhood for many years already.

I got this text Sunday.

Spectrum: Network upgrade scheduled for 7/21. All services may be affected during the 8-10 hour window, including 911 with Spectrum Voice. Have options like a mobile phone for emergency.

I followed the link and here is the rest.

Here's What You Can Expect:
 
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Technicians normally perform upgrades at night, but we have identified that your area requires additional work. Therefore, our technicians will work both during the day and at night to expedite the process for you.
 
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During the scheduled upgrade work, your service may be temporarily affected.
 
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Provided time estimates for work completion may change. In some cases, the upgrade can be finished earlier than expected, or be delayed.
 
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Your Spectrum Voice service and access to 911 may be temporarily interrupted during these 8-10 hour work windows. Please keep a charged mobile phone available for emergencies.
 
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The upgrade will take place automatically, and your service will return when it is complete. No action is required by you.

There has been only this. I work from home. There was no indication of timing. Should I plan to work from elsewhere today? Do you typically lose Internet during this upgrade? How long?

Help please.

What's going on in Portland, ME? it seemed like 10 years of great service and now we're having outages every 2 weeks? a couple weeks ago the outage was nearly 24 hours. I depend on this internet connection for my work. Why did the internet connection go from rock solid to 95% uptime?