r/SaaS Jun 09 '26

New rule banning a SaaS product category: No Promotional or Advertising SaaS

527 Upvotes

Hello SaaSers,

Today we are announcing a new rule against content dedicated to an entire Software as a Service product category on the sub: Promotional or Advertising SaaS.

We as moderators and regular users have been suffering from the constant influx of promotional content, spam, ads, and all sorts of campaigns that flood this and many other subs, pushing down organic, relevant content and driving us away from our common interests and hobbies.

We have identified an ever-increasing number of SaaS products made specifically for promotional or advertising purposes, targeting users on Reddit and other public platforms using various levels of automation. Most of them are focused on the content creator’s or advertiser’s needs, with little or no regard for the communities being bombarded.

Today we say ENOUGH! r/SaaS is not going to help them grow anymore. Even though they may offer a valid, legal and requested feature set, we believe they don't represent the direction that public forums should be headed towards. Our communities shouldn't be giant billboards and the future of the internet shouldn't be an arms race between people trying to have real conversations and tools designed to interrupt, imitate, and monetize them.

From now on, r/SaaS is not going to allow promotion, recommendation, launch announcements, feedback requests, recruiting, or user acquisition for SaaS products made for advertising, promotional outreach, lead/opportunity detection, or ad/content generation.

This includes software tools that generate, suggest, schedule, detect opportunities, automate, or coordinate promotional posts, comments, DMs, replies, or campaigns on Reddit or other platforms.

Violations may result in a permanent ban for the user who posted or commented and the tool name and URL may be blacklisted.

We know this will be an unpopular decision for a small subset of our fellow SaaSers but we are working to bring our sub back from the marketplace-like state it has become, to a more healthy community with valuable content and engagement.

To the r/SaaS developers affected by this rule: we cannot wish success to products built to make public spaces louder, more automated and less human. But we do hope you build something better, something that earns attention instead of extracting it, and improves the internet instead of turning every community into an acquisition channel.

We hope to hear your opinions on this new rule and to receive your reports on the now forbidden content (the content posted before this announcement will be mostly kept, unless it violates another rule).

The r/SaaS Mods


r/SaaS May 14 '26

r/SaaS v2 is Building in Public - month 1

Post image
34 Upvotes

Hello fellow SaaS-ers, 

Exactly one month ago, u/ModCodeofConduct notified u/Dubinko and myself about being selected to moderate this sub, as the previous mod team was deemed unfit for the task.

This message is meant to give you an update on what’s happened in the meantime and to keep you in the loop.

Let me start by introducing The Team:

  • 4 Human mods
  • 5 automated bot mods have been added so far:
    • u/Automoderator (automod): It’s a built-in Reddit bot that implements the rule based behavior checks. This mod is our first line of defense and has been doing the heavy lifting of enforcing the hard content rules and helping avoid some spam patterns, some AI generated content, URL posting without karma, use of shorteners or referrals on links, sharing personal information, slurs and banned keywords. But there’s so much we can do with content pattern matching (regex) and unfortunately some people has been incorrectly hit by posts or comments removal. Even when automod works tirelessly, we (human mods) need to manually check and solve any appeal resulting from the application of the imperfect rules. This month automod has so far removed 5.3k posts and comments.
    • u/bot-bouncer (BotBouncer): This mod is an open-source Reddit tool that helps us to  identify and ban malicious, spam, or karma-farming bots. It works across many subreddits and if bot behavior is identified or reported by the mods, the user account gets classified as bot and BotBouncer bans it and removes the user’s posts and comments.  Of course BotBouncer is not perfect either and valid users can be incorrectly classified as bots which results in appeals that even when they should be directed towards BotBouncer, often end up in mod mail as a first support line. This month BotBouncer has banned 1.5k users as bots, and removed 2.6k posts and comments from those users.
    • u/evasion-guard (EvasionGuard):  Is a Reddit mod bot that helps us identifying users who violate Reddit's sitewide ban evasion policies. How exactly Reddit detects ban evasion is irrelevant right now, but EvasionGuard can remove posts, comments and even ban the supposedly evading users. Yet again if someone is banned by EvasionGuard we the mods become the immediate support line. This month EvasionGuard has removed 111 (0.1k) posts and comments and has banned 75 users.
    • u/modmail-userinfo (UserInfo): Is a Reddit community tool that automatically replies to new modmail conversations with a quick summary of the user's activity to provide a user background check to help us make faster decisions. It worked fine until 3 days ago when it started spamming our mod mail conversations with extra (unnecessary) information messages. 
    • u/scanslop (ScanSlop): This one is a special one. It’s a devvit mod tool made by our mod u/Dubinko that implements a couple of key functionalities: it requires a captcha validation for users posting for the first time in a set period of time (we can adjust it but I don’t want to disclose the current config in this post) to stop bots from spamming our sub. The second ScanSlop feature is a tool to count the number of times a user has posted a link to a domain, and enforces a strict limit of up to 4 times  in a 60 day rolling window. ScanLop also helps automatically imposing a 3 day temporary ban for users failing the captcha 3 times in a row and a 28 day temporary ban on users exceeding the allowed 4 times URL share quota. As you all can imagine we get a lot of appeals with request for manual human validation, ban exceptions and whitelisting of sites. We are not granting any ban exceptions right now. ScanSlop has so far validated and authorized 27.4K posts and comments and permanently removed 26.6k. 

Then I’ll go into the hard cold numbers as a transparency exercise

Where we started? The month before we took over the sub (March 14 - April 13)

  • Total Monthly Visits: 5.1M (up +274k from previous month)
  • Daily Average unique visitors: 67.4k 
  • Total sub members: 660k (up +36.9k from previous month, 39.7k joined while 2.8k left)
  • Total Monthly Posts: 10.1k (down -2.8k from previous month)
  • Total Removed Posts: 4.1k 
  • Total Monthly Comments: 69.3k (down -2.7k from previous month)
  • Total Removed Comments: 16.3k
  • Total Mod Actions: 8.3k 
  • Human mod actions: 0.6k 
  • Bot mod actions: 7.7k

Where we are? The month after we took over the sub (April 14 - May 13)

  • Total Monthly Visits: 4.4M (down -741k from previous month)
  • Daily Average unique visitors: 53.8k (down -13.6k from previous month)
  • Total sub members: 690k (up +29.3k from previous month, 31.5k joined while 2.1k left)
  • Total Monthly Posts: 4.8k (down -5.6k from previous month)
  • Total Removed Posts: 4.9k 
  • Total Monthly Comments: 45.8k (down -25.1k from previous month)
  • Total Removed Comments: 23k
  • Total Mod Actions: 133.5k 
  • Human mod actions: 4.3k 
  • Bot mod actions: 129.2k

Where are we going? What do we want to achieve?

  • To grow a healthy, supportive and collaborative community 
  • To encourage peer-to-peer knowledge transfer and advice 
  • To maintain high value and mature discussions 
  • To help members achieve their SaaS business goals
  • To grow steadily 
  • To keep away spam, bots, ads

What are we currently working on?

  • Clearing (answering) the mod mail backlog (appeals for bans, removals, general topics)
  • Clearing the mod queue (reports, auto-removals, Reddit removals, etc)
  • Moderating the sub (manually approving and removing posts and comments, banning spammers, bots and karma farmers)
  • Improving automod rules
  • Improving ScanSlop code 
  • Updating and improving the sub rules to make them clearer. We will post a more detailed version on the wiki soon.
  • Setting bot honeypot traps (you will be surprised to find out how many fall for it)
  • Develop an AI detection tool to identify bot responses.
  • Planning AMA events
  • Planning weekly/monthly thematic events
  • Preparing SaaS content posts

Where do we need help from the community?

  • Use the report button to alert us from spam, bots, karma-farmers, inappropriate behavior, etc.
  • Being patient while waiting for mod mail answers
  • Suggesting ideas and best practices to improve the sub moderation
  • Reading and following the sub rules

No building in public post would be complete without asking you something at the end: 

Is r/SaaS getting closer to product-market fit? Would you invest in it? Share your thoughts… 

TL;DR; The new (1 month old) mod team is hard at work to improve the sub. How are we doing?

Full disclaimer: 0% of this message was AI generated (no translation, no refinement, no content suggestions) it’s all my fault.


r/SaaS 1h ago

Hit my first $0 revenue day☺️

Post image
Upvotes

Just launched my Saas getleadflow.co

I have 0 users within the first hour of launching but I have 384 people on my waitlist. Sent out emails a minute ago. Lfg.

When do I make my first dollar?

When do I book a vacation to Bali and get to work from my laptop while sipping on some coconut?

Honest answers only please 🙏


r/SaaS 7h ago

1200 signups, 3 subscriptions, No retention.

Post image
46 Upvotes

Hey SaaS community, hope you're all doing good. My SaaS isn't doing well. I've run it for free over the past 2 years. Only 2 months back I completely re-did the whole thing and added pro while still keeping the free tier. But im getting very low retention. Although I've got my first subscriptions which felt very nice but I've burned alot of cash on it and im having a hard time keeping up. Should i call it? What am I doing wrong here? Any suggestions/ criticism is welcome. Thanks.

The SaaS is stepify.tech


r/SaaS 4h ago

2292 unique visitor 145 register 70 purchase

Post image
10 Upvotes

Hey SaaS community, hope you're all doing good. My SaaS is actually doing pretty well so far, but I feel like I've hit a wall with growth. i've been building Termi Protocol, a niche desktop app for developers that visualizes AI coding agents in a cozy 3D workspace. So far I've had 2,292 unique visitors, 145 registrations, and 70 purchases. I launched on Product Hunt and finished #5 Product of the Day, promoted it on Reddit and LinkedIn, and even tried Instagram and TikTok. The problem is that I don't have a marketing budget, and since it's such a niche product for developers, I'm not sure where to focus next. If you were in my position, what path would you take? How would you grow traffic for a developer focused SaaS without spending much on ads? Any suggestions or criticism are more than welcome. Thanks! I haven't managed to get a lot of views on Instagram and TikTok.

Saas is : https://termiprotocol.com


r/SaaS 1h ago

A client called me screaming about lost traffic. The culprit was one word in his code.

Upvotes

Last month I got the call every web guy dreads. A client - small e-commerce shop, does most of his sales through Google - messages me at 9pm: "Traffic's down 60%. What did you do?"

My stomach dropped. I hadn't touched his site in three weeks.

I start digging. Rankings? Gone. Not slipped - gone. Pages that lived on page one for two years had vanished like they never existed. I'm sweating, thinking penalty, thinking hack, thinking I'm about to lose a retainer.

Then I find it. One line. robots: noindex.

A plugin update three weeks earlier had quietly flipped a setting, and Google had been busy de-indexing his best pages the entire time. One word. That's all it took to erase months of work and cost him real money - while everything looked completely fine. The site was up. It loaded. It just wasn't in Google anymore.

That night I couldn't sleep, so I did the paranoid thing and checked every other site I manage. ~40 of them. What I found honestly rattled me:

- 6 had a stray noindex sitting on a page that should've been live

- 4 were bleeding 404s site-wide after old redesigns nobody re-checked

- 3 had straight-up lost their analytics script during a rebuild - months of data, gone, and no one knew

Here's the part that stuck with me: not one of these was a disaster at the moment it happened. They were all tiny. A checkbox. A deploy. A routine update. Nobody re-checks 15 pages after a plugin bump - until the one time it quietly sets your site on fire.

So I changed how I work. Now I keep a "known-good" snapshot of every important page - title, canonical, robots meta, H1 - and I diff against it after any change. Boring. Takes discipline. But it means I find the broken thing, not the client.

Full disclosure: that 9pm phone call annoyed me enough that I eventually built a tool to watch all this automatically, so I'd never get blindsided again. Happy to link it in the comments if anyone wants it - but I don't want to turn a war story into a sales pitch, so the baseline habit works even if you do it by hand.

Anyway - tell me I'm not alone here. What's the dumbest silent break that's ever cost you rankings?


r/SaaS 15h ago

I’m building a SaaS in public. From $0 to my first sale.

64 Upvotes

After spending way too much time thinking about ideas, I’ve finally decided to stop overthinking and just build.

Starting today, I’m documenting everything, from the first line of code to hopefully my first paying customer.

I’ll be sharing things like:
- Product decisions
- Wins and failures
- Marketing experiments
- Revenue updates
- Mistakes I make
- What AI tools I’m using
- Honest numbers (when there are any 😄)

My goal is simple: go from $0 to my first sale, then keep growing from there.

If you’re interested in following the journey, leave a follow. I’ll be posting almost everything here on Reddit, and I’d really appreciate honest feedback, criticism, and ideas along the way.
Hopefully this can help other people who are also starting from zero.

Let’s see where this goes 🚀


r/SaaS 3h ago

Product hunt for your SAAS, is it worth it? any advice?

Post image
7 Upvotes

A lot of people told me you cant luach without, but it's really hard to build momentum on it,
any advice?


r/SaaS 3h ago

8 New Users 1 Hour After Updates!

Post image
7 Upvotes

Hey all,

I worked tirelessly for the past few weeks updating my features, pricing and overall UI.

Just launched the new features for my content growth saas just over an hour ago...

I gained valuable feedback from the off which validated my new updates!

Its great to see users making a difference in their content through something I made.

Thought id share this small achievement as it gives momentum for further development and users.

For those thinking about shipping new features or hesitating about creating that new app or saas, JUST DO IT!


r/SaaS 1h ago

Anyone down to test each other's tools? (socks stay on)

Upvotes

Hey all!

I've been a lurker for a number of years and I think it's finally time for me. I built a tool that I think might actually be worth something!

At its core it basically unifies every customer’s texts and emails into one shared conversation and is built for setting up AI agents to run your communications right from within the platform.

It has a lot of moving parts but I think it can genuinely be the next big platform for managing communications.

I'd love to trade beta testing services with you guys and have a bit of a feedback exchange!

https://commsync.ai

Hope to be the next success story posted about here, I've been seeing a ton of inspiring ones lately!


r/SaaS 3h ago

Not $10k MRR. Just €3,525 in 6 months, in the most saturated niche alive.

6 Upvotes

Habit trackers. Productivity apps. The single most saturated niche on earth. Every dev's first app. A graveyard.

I built one anyway. And I even lead my marketing with habit tracking, the most crowded feature I have. somehow it still makes money...

About me: dad, married, solo dev. Started building in November, launched Loggd on Dec 10. It's an all in one personal growth app. Habits, tasks, goals, focus timer, journal, all connected with gamification and a GitHub-style activity graph. Think contribution graph, but the green squares are your real life.

So it's a full system. But "another all-in-one life OS" makes people's eyes glaze over. "Habit tracker" they instantly get. So I lead with the saturated thing, get them in the door, and they discover the rest.

The actual numbers, 6 months in:

- 6,012 registered users

- 100-200 daily active

- 75 Pro subscribers

- ~€250 MRR

- €3,525 total revenue

For the first 4 months I was flat under €200. I thought I was wasting my time. Then I shipped iOS on April 1. May did +€1k. June did €1,133. The line finally started going up. Lifetime deals and the iOS launch did most of it. Just launched Android on July 20, so let's see.

Where the users come from: Threads. 70%+ of everyone. Not clever marketing, I'm bad at that. Just showing up every day and being fully transparent. Real numbers, revenue, what worked, what flopped. People connect with the person, not the app.

The growth is never a curve. One day 1 new user. Next day 2. Then a post hits and 90 sign up overnight. Then back to 5. Silence, spike, silence. The whole skill is showing up on the quiet days and posting anyway.

Saturated niche, most crowded feature up front, a dev who sucks at marketing. And it's still working, slowly. So if someone told you your niche is too crowded, maybe that's not the reason it's not working.

Happy to answer anything honestly.


r/SaaS 7h ago

Built a SaaS that surfaces federal contracts, grants, and RFPs before they post publicly. $0 in revenue so far. What would it take for you to pay for this?

6 Upvotes

Posting this because I think I’m too close to my own product to see what’s actually stopping people from paying for it.
I built FedFinder (fedfinder.net) for small and mid-sized government contractors. The problem I kept running into is that SAM.gov only shows a contract once it’s already posted, so by the time you see it, you’re finding out at the same moment as every other bidder. Same story with grants and RFPs in general, you’re always reacting instead of positioning yourself early.
FedFinder pulls forecasts, sources sought notices, and industry days ahead of time so you can see the work coming before the solicitation drops. It scores each opportunity against your NAICS codes, set asides, and past awards, and surfaces the actual contracting officers and program leads behind it. There’s also an AI operator built into the platform called the Closer that reads whatever you’re looking at and answers things like “should I bid this,” with the public source cited so you can go verify it instead of trusting a black box. It pulls from around 44 public government sources total, SAM.gov, USAspending, Grants.gov, and a bunch of agency specific ones, so it’s covering contracts, grants, and RFPs, not just one lane.
Here’s the part that actually matters for this post: the product is done, the trial is live (14 days, full access, no credit card), and I have zero paying customers. I’ve put real time into marketing it and I genuinely cannot tell anymore if the issue is pricing, trust, positioning, or that I just haven’t found the right room to stand in yet.
If you looked at fedfinder.net for two minutes, what would stop you from starting a trial? And separately, what would it actually take to get you to pay once the trial ends?


r/SaaS 14h ago

You're sabotaging your SaaS

Post image
24 Upvotes

We all know the feeling: we get a great SaaS idea, we spend a weekend building it...then somewhere along the way, we think maybe this idea isn't as good as I thought it was

Or you make 1 Reddit post and someone leaves a mean comment saying "Who is this for ?"

We doubt, we go back to the drawing board, and look for another idea, a "better" idea

I submit this to you: the idea does not matter, it's besides the point entirely. The #1 indicator of success for a SaaS is marketing. Where you market it and how you market it

We've all heard about the "I am rich" app that was on the App Store in 2008. The app cost $999, it had 2 screens and did basically nothing

Wanna know the funny part ? That app was bought by 8 people

2 people in Europe and 6 in America, just in case you were saying it won't work where you're from

You have a SaaS idea, and I guarantee that compared to "I am rich", your idea is the cure to cancer. You just aren't marketing it right and for long enough

Now I know you might not be a Christian, and I'm not selling my religion to you, but Proverbs 14:23 says:

"ALL hard work brings a profit, but mere talk leads only to poverty"

That is what the exact verse says. You have worked hard, just get your app in front of people, any people

Here's something that has really started helping me lately: track goals. That is, install Google Analytics on your site, and rather than aim for $100,000,000 in MRR, aim for just 10 website visitors, after 10.....aim for 20, then 50, then 100

Knowing that people are actually seeing what you built will give you new strength

I'm a 19 year old from Zimbabwe who hasn't had a single sale in 4 years either, so believe me, all of this advice comes from stuff I've been though

Love you guys, please stop sabotaging yourself, just believe


r/SaaS 12h ago

Hey, Is Google becoming the second place people search instead of the firrst?

16 Upvotes

I 've noticed more people around me saying "I asked ChatGPT" instead of "I Googled it."
If you're buying software, researching a service or comparing tools, where do you actually start that now?
Google?
ChatGPT?
Reddit?
Or Somewhere else?
Just interesting whether this is just my bubble or if search habits have really changed.


r/SaaS 1h ago

Any recommendations for SEO agencies for SaaS projects?

Upvotes

Hey everyone,

I’m project manager at a growing B2B SaaS company and want to invest more seriously in SEO over the next couple of quarters. Until now my team handled most things in-house or used help from freelances. I feel we’ve reached the point where we need a team that can own the strategy, technical SEO and content as well.

Usually the same names come up.

SeoProfy

WebFX

Victorious

Coalition Technologies

OuterBox

Thrive Internet Marketing.

From what I've found, the first one SeoProfy seems particularly focused on long-term revenue growth rather than just increasing traffic.

A few questions:

Which agency did you hire, and what type of SaaS business are you in?

Did they actually understand your product and ICP?

Were they proactive with technical SEO and strategy, or mostly focused on content production?

Would really appreciate any honest experiences or recommendations.

Thanks!


r/SaaS 10h ago

Need SaaS sites where we could showcase our SaaS

8 Upvotes

Hey folks,

I just built my first SaaS extension and I’m not very good at marketing or doing the whole “hey, check out what I made” thing. I’d really appreciate it if you could share any SaaS tools or platforms that are designed for showcasing new products to others. Thanks


r/SaaS 2h ago

Spent hours fixing my Assistant's tool calling. The actual fix took me 2 minutes.

2 Upvotes

My assistant does quite a bit during a call. Database CRUD operations, availability checks, small calculations, API calls... basically every conversation involves multiple tool calls.

The weird part was that the LLM itself was fast (TTS | STT). It was the tool calling that kept introducing these awkward pauses.

So I did what most of us would probably do. Tweaked system prompts, Reduced prompt size, Increased timeouts, Optimized a few APIs.

It got slightly better... but the delay was still there then I noticed something embarrassingly obvious.

My backend was deployed in Asia BUT database was in Europe. My telephony provider was also routing through Europe, and so was my AI provider. I redeployed the backend to Europe so everything lived in the same region.

Literally didn't touch a single line of code and the difference was immediate. Tool calls became noticeably faster, the awkward pauses almost disappeared, and the whole assistant just felt smarter.

I feel like when people talk about Voice AI latency, the conversation is always around prompts, models, or inference speed.

But if your assistant relies heavily on tool calling, spend 5 minutes looking at where your services are actually deployed.

You might save yourself a few days of debugging like I didn't 😅


r/SaaS 9h ago

I see many people are just posting unreal stats to promote.

7 Upvotes

Does anyone really believe them?

10k MRR in a month, oh really!


r/SaaS 7h ago

If you were building a Form Builder SaaS today, what would you do differently?

4 Upvotes

I've been thinking about how much the form builder space has changed over the last couple of years.

AI has made it much easier to build forms, there are dozens of established competitors, and users seem to expect more than just a drag-and-drop builder now.

If you were starting a form builder SaaS from scratch today, where would you focus?

  • AI-generated forms
  • Better integrations
  • More templates
  • Analytics and automation
  • Mobile-first experience
  • Simpler pricing
  • Something else?

More importantly, what do you think is still missing in this market?

I would love to hear from founders who've built SaaS products or from anyone who creates forms regularly using different tools. Real experiences are much more valuable than feature wishlists.


r/SaaS 16h ago

Problems in launching a saas

19 Upvotes

Hey, I have recently started working on building my own products and selling them, I frequently post about them on Reddit too but constantly get roasted. Everyone says the solution already exists, everyone knows that, if Google didn't start search engine thinking yahoo already exists, imagine the result of that, now if I have an idea and try to validate it, people say the idea already exists don't work on it, If I build something and post about it they say there's a better one with a lot more feature than yours no one will use it. I know there's a better solution than mine in every field but while starting I can't compete with the companies improving their product for decades, now the main problem is seeing those comments, the people who would be interested in my product will start using my competitors because of those comments, how do you founders find actual clients avoiding these problems? On top of that I'm from a third world country, I don't have any problem in that because I'm from a good family but other people don't have purchasing power to buy my products so my only option is go international for which first option that comes to my mind is Reddit,X or linkedin x and linkedin are shit compared to Reddit but Reddit has it's own set of problems, how to deal with it?


r/SaaS 36m ago

140k MMR

Upvotes

Would you believe me if I told you I am going to breach the 140k mmr mark this month?


r/SaaS 46m ago

I built a SaaS competitor research tool that maps any website's entire Reddit footprint

Enable HLS to view with audio, or disable this notification

Upvotes

r/SaaS 52m ago

How do you market your SaaS

Upvotes

I have created a SaaS product off of the back of a conversation with an AirCon installer in the UK, more as a side project and for the challenge than anything else.

I'd like to have a go at launching it but I have never done something like it so looking to see what others recommend?


r/SaaS 57m ago

Memifying your SaaS - Does it work?

Upvotes

Hello, everyone

Recently I have had the idea of creating media (images) to post on social media as jokes. My B2B SaaS is about to launch, and I think having ANY eyes, whether it is the public or potential customers, is better than none. I also had the thought that since bigger companies have used meme templates to gain public traction, I should do the same.

What are your thoughts on this? Have any of you had success in doing this?


r/SaaS 4h ago

I spent years in software support, so I built the support tool I wish small/medium SaaS teams had.

2 Upvotes

I spent years working in software support, and one problem kept showing up everywhere: small teams usually do not struggle because they do not care about customers. They struggle because support starts taking over the entire day.

You launch a product, get a few customers, and suddenly you are answering the same questions repeatedly, searching through old emails for context, updating help articles, and replying late at night instead of improving the product.

Most support platforms felt either too expensive for a small SaaS or too focused on letting AI reply automatically without enough oversight.

So I built AppsResolve.

It brings email support, a customizable website widget, and a knowledge base into one place. AI uses the company’s documentation and previous tickets to draft responses, but a person can review and edit everything before it is sent.

The goal is not to replace customer support. It is to help a solo founder or small team respond faster without losing the human judgment that customers still need.

It is still early, and I am looking for honest feedback from founders who currently handle support themselves.

Would you trust AI to draft your customer replies if nothing was sent without your approval?