I’m a lover of these reMarkable devices. Been a fan since their first one…. Still have and use my reMarkable One.
Last October I bought a Paper Pro. I love the color and light. I enjoyed daily use up until a couple of weeks ago when the infamous “Green Ghosting” showed up.
I’m now in the midst of waiting for a replacement… my warranty return and replacement was already approved. I shipped mine back, they got it Friday and they’re saying it can take 2-3 more weeks to get the replacement. I do hope it’s faster than that. Ugh.
Anyway, for anyone who had this Green Ghosting experience…
What was your experience with getting a replacement?
Did you ever have Green Ghosting again, a second time with the replacement? In other words, did your replacement ever start to show Green Ghosting too?Did you have to get another warranty replacement?
Also, I had issues with their website. I had issues with emailing them. It hasn’t exactly been smooth. When I do communicate with a human, they are very nice, but I can’t say it’s been an easy experience to get the replacement (I’m a tech nerd and used to work in IT, so it wasn’t a problem in my end LOL)
Any insights appreciated…
Update: I communicated with a human again at reMarkable and they apologized for the issues I’ve had. They also said my replacement was preparing for shipment. It has a FedEx label number now but hasn’t yet shipped. With any luck I’ll have it before the weekend.